6/10 OK
Xia
Matkusti perheen kanssa
30.7.2025
Title: Issues with Reservation and Extra Charges**
I had an unfortunate experience with my reservation at this hotel. The staff made an error with my booking, which caused confusion between my reservation and my sister’s. This mix-up was frustrating and caused some unnecessary stress during our stay.
Additionally, the hotel charged a \$120 fee for both rooms (so \$60 each), which was explained as a deposit in case of damages to the rooms. The staff informed us that the deposit would be refunded within 3 days after check-out, assuming there were no damages.
While the hotel itself was fine, the reservation mishandling and unexpected charges definitely impacted our overall experience.
Xia
Yöpyi 3 yötä heinäkuussa 2025