We were so excited to have this rental, had carried it over from 2020, because of COVID-19. Had to pay extra, even though they had kept my deposit an entire year. I was told I could "split the fee on different credit cards", then when the time came, I was informed it had to be the same last name on the cards...what's the point!!! We had three different friends splitting the cost. So, one person ended up paying it in full. When we arrived, it had a musty smell (we actually hung car air fresheners around door knobs), dust on furniture (desks), dust bunnies under furniture, no toilet paper, Kleenex or "starter" necessities. There was not a single portable fan in the entire house. There was a used towel still hanging in bottom floor bathroom. The window cranks were broken, with masking tape trying to hold together. The downstairs walk in shower had loose adjusting hardware and would either freeze you or scald you. The tv in the downstairs bedroom had NO service. The upstairs suite walk-in shower had black mold on the ceiling. Dishes and utensils had to be rewashed before using...dirty.
The last day, when we decided to leave, our door code would not work and after 2 hours of texting, we could not get back into the house! Will not rent this unit again and will not use this company in Frisco again.