This is a good four star hotel. The staff were outstanding - friendly but respectful, efficient, knowledgeable and keen to please. They made our five day stay a delight. The A La Carte restaurant serves very good food with a surprisingly good selection of the best local and mainland wines, in a really lovely old building furnished with antique furniture. Excellent breakfast, too. Location is wonderfully quiet with good views over the Bay. Free shuttle bus to the Marina in Funchal runs 5.5 days a week. Taxis called by the hotel come within minutes and it costs less than E10 to get to most parts of Funchal. The hotel arranged a truly wonderful one-day trip round the island with our own driver for a very reasonable price. We would definitely go again, and can thoroughly recommend it.