”Bad customer service. Common courtesy manners completely missing. One person at the reception even nasty. Check-in on Saturday from 8pm, though for sure it was not mentioned in the reservation or in hotels.com webpage before making the reservation. Hotel pools were closed very early on Saturday. On Sunday beach closed, pool closed. Indoor pool open since 3pm. Children's playroom closed and opened only on special occations. What´s the idea to come to the hotel on Saturday if I can stay from 8pm...
”Bad customer service. Common courtesy manners completely missing. One person at the reception even nasty. Check-in on Saturday from 8pm, though for sure it was not mentioned in the reservation or in hotels.com webpage before making the reservation. Hotel pools were closed very early on Saturday. On Sunday beach closed, pool closed. Indoor pool open since 3pm. Children's playroom closed and opened only on special occations. What´s the idea to come to the hotel on Saturday if I can stay from 8pm...
Nimetön matkailija