Ulkopuoli

Arvostelut: Rezydent Sopot MGallery Hotel Collection

5 out of 5
Rezydent Sopot MGallery Hotel Collection
Plac Konstytucji 3 Maja 3, Sopot, Pomerania

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 40 kautta 53 arvostelua" "
Arvosana 8 - Hyvä. 9 kautta 53 arvostelua" "
Arvosana 6 - OK. 1 kautta 53 arvostelua" "
Arvosana 4 - Huono. 3 kautta 53 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 53 arvostelua" "

9,2/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,6/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Timo

Yöpyi 3 yötä marraskuussa 2023
Zbigniew - Guest Experience Manager vastasi 8.11.2023
Dear Timo, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Maths

Yöpyi 2 yötä helmikuussa 2024
Zbigniew - QUALITY AND SUSTAINABILITY MANAGER vastasi 20.2.2024
Dear Mr Maths,Thank you for taking the time to give us the highest rating on the Hotels.com platform.Best regards,

10/10 Loistava

Pernille

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2024
Zbigniew - QUALITY AND SUSTAINABILITY MANAGER vastasi 14.2.2024
Dear Pernile, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again!Our best regards!

10/10 Loistava

Tomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä tammikuussa 2024
Zbigniew vastasi 11.2.2024
Dear Tomas,Thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!Zbigniew BrząkałaQuality Manager

10/10 Loistava

Tenna

Yöpyi 4 yötä tammikuussa 2024
Zbigniew - QUALITY AND SUSTAINABILITY MANAGER vastasi 4.2.2024
Dear Tenna, thank you so much for your fantastic review and time spent with us. We cant wait to welcome you again. Our best regards!

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loved this hotel!
We absolutely loved the hotel. The staff was friendly and helpful, rooms were excellent with all the amenities we could hope for and they had a large delicious breakfast selection. If we are back in the area we would stay here again.
Yöpyi 4 yötä lokakuussa 2023
Zbigniew - Guest Experience Manager vastasi 30.11.2023
Dear Guest, thank you very much for staying with us and taking time to share you comments, We are happy to hear you enjoyed your time with us and we are looking forward to welcoming you again in the future. Our best regards!

10/10 Loistava

Jonas

Yöpyi 3 yötä marraskuussa 2023
Oliwia Trzynska/ Deputy Front Office Manager vastasi 25.11.2023
Dear Jonas, Thank you for sharing with us your experience in Rezydent Sopot MGallery Hotel Collection. If you will be planing another visit in Sopot we hope you will visit our Hotel.

8/10 Hyvä

Billy

Liikematkailija
Yöpyi 2 yötä lokakuussa 2023
Zbigniew - Guest Experience Manager vastasi 8.11.2023
Dear Billy, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Klaudia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very comfortable, beautiful and quiet place.
Yöpyi 1 yön lokakuussa 2023
Oliwia Trzynska/ Deputy Front Office Manager vastasi 21.10.2023
Dear Madam, We are very glad for your review. Thank you for your time and we hope to see you again in the future. Positive opinions always motivate us.Best regards

8/10 Hyvä

Haldis

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 7 yötä syyskuussa 2023
Zbigniew - Guest Experience Manager vastasi 13.10.2023
Dear Haldis, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Loistava

Jan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 7 yötä syyskuussa 2023
Zbigniew vastasi 9.10.2023
Dear Jan, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Maria

Yöpyi 1 yön syyskuussa 2023
Zbigniew vastasi 19.9.2023
Dear Maria, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Gitte

Yöpyi 2 yötä elokuussa 2023
Zbigniew vastasi 10.9.2023
Dear Gitte, thank you very much for your choice to stay with us and sharing your kind comments. We will be delighted having the opportunity to welcome you again in the future. Kind regards!

8/10 Hyvä

Keld

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä heinäkuussa 2023
Zbigniew - Guest Experience Manager vastasi 14.7.2023
Dear Keld, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Loistava

Ingeborg

Yöpyi 3 yötä kesäkuussa 2023
Zbigniew Brząkała - Guest Experience Manager vastasi 29.6.2023
Dear Ingeborg, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

8/10 Hyvä

Johnny

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
SOPOT
Exceptional i was put an elderly room, small 2 beds
Yöpyi 1 yön kesäkuussa 2023
Zbigniew - Guest Experience Manager vastasi 17.6.2023
Dear Johnny, Thank you for your visit and taking time to share your comments. We are sorry to hear that the stay did not meet your expectations. We de appreciate all you comments that we will analyse carefully to find the space for improvement. Kind regards and hope to see you again!

10/10 Loistava

Marcel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023
Zbigniew Brząkała - Guest Experience Manager vastasi 28.5.2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä maaliskuussa 2023
Zbigniew vastasi 14.3.2023
Dear Guest, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Loistava

Tomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä maaliskuussa 2023
Zbigniew vastasi 13.3.2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Loistava

Bruno

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good
Yöpyi 4 yötä helmikuussa 2023
Zbigniew vastasi 13.3.2023
Dear Guest, thank you for staying with us and taking time to share your comments. We do hope to have the chance to welcome you again whenever you return to Sopot. Kind regards!

10/10 Loistava

Anna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2023
Zbigniew Brząkała - Guest Experience Manager vastasi 27.2.2023
Dear Anna, thank you so much for staying with us and rating us with the top score - its great to know you enjoyed your time with us and we are looking forward to welcoming you again! Our best regards!

10/10 Loistava

Niamh

Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Silje

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 10.10.2022
Dear Silje, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good choice for Sopot visit
Very nice hotel in an excellent location at the top of Monte Cassino pedestrian walkway. Walking distance to the railway station ( where one can get a perfect breakfast)
Yöpyi 2 yötä syyskuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 27.9.2022
Dear Thomas, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Wasily

Yöpyi 1 yön syyskuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 27.9.2022
Dear Wasily, Thank you for staying with us and taking time to share your positive feedback. We will be happy to welcome you again on your future visits to Sopot. Kind regards!

10/10 Loistava

Triinu

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, friendly service, tasty breakfast
Yöpyi 2 yötä elokuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 12.8.2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Loistava

Malin

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 12.8.2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Loistava

Markus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 12.8.2022
Good morning, Thank you very much for taking the time to write the above review and for the highest rating! Best regards, Zbigniew Brzakała Guest Experience Manager

10/10 Loistava

Matilda

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä toukokuussa 2022

8/10 Hyvä

Bao

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not everything were right but as soon as i let the staff know they are very responsive. Also prime location and excellent breakfast.
Yöpyi 6 yötä huhtikuussa 2022
Zbigniew Brząkała - Guest Experience Manager vastasi 14.4.2022
Dear Bao, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Loistava

Sebastien

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super comfy little hotel.
I loved the bed! Firm just as I like it. Plus a Memory foam pillow! The breakfast was a great deal and very good. Very nicely located. Highly recommended.
Yöpyi 1 yön joulukuussa 2021
Anna Daniel vastasi 25.12.2021
Dear Sebastien, Thank you for taking the time and trouble to complete a survey following your recent stay at Rezydent Sopot MGallery. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to our hotel in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Loistava

Boguslaw

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021

10/10 Loistava

martyn

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean, classy and modern.
This hotel is very good, the staff are friendly and helpful. The food is amazing and the service was perfect. The room was comfortable and immaculately clean.
Yöpyi 1 yön marraskuussa 2021
Anna Daniel vastasi 13.12.2021
Dear Martyn, We very much appreciate your comments regarding your stay at the Rezydent Sopot MGallery Hotel Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

8/10 Hyvä

Pawel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 1.9.2021
Szanowny Panie Pawle, Serdecznie dziękujemy za poświęcenie czasu na ocenienie naszego hotelu. Cieszymy się że wizyta w Rezydent Sopot MGallery była udana!. Mamy nadzieję że przy okazji kolejnej wizyty w Sopocie wybierze Pan nasz hotel ponownie. Pozdrawiam serdecznie Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
So disappointing! Not worth for 800zł!
Big bottle of L’occitane shampoo, conditioner and shower gel are installed inside the shower booth - it’s nice. But both shampoo and shower gel were completely empty. When I realized it, my hair was all wet already. Immediately tried to contact the reception but the intercom in the bathroom doesn’t work and the phone in bedside is broken! Need to call from my iPhone to hotel tel number, which I checked in Google. I cannot believe it’s 5 star hotel…
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 28.8.2021
Dear Izumi, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Anna Daniel Guest Experience Manager

10/10 Loistava

Liv Anne

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
recommended hotel.
Really nice and helpful staff. Clean nice room, really good location.
Yöpyi 2 yötä elokuussa 2021
Anna Daniel vastasi 25.8.2021
Dear Liv Anne, Thank you very much for staying with us and sharing your positive comments.We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Best regards! Anna Daniel Guest Experience Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Er «passe» fornøyd med Hotellet. Standaren er relativt god men hotellet har merkbar støy fra jernbane samt mangelfullt AC anlegg på rommet. AC anlegget ble bemerket til kundefront uten at det ble gjort noe oppfølging.
Yöpyi 7 yötä elokuussa 2021
Anna Daniel vastasi 16.8.2021
Dear Guest, Thank you very much for staying with us and sharing your valuable comments. We are delighted to hear you enjoyed your visit and we are looking forward to welcoming you again whenever you return to Sopot. Kind Regards, Anna Daniel Guest Experience Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Charming
Very nice, fantastically located hotel. Feels more like a posh apartment building. Stayed a week with my mom, we had a blast.
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 16.8.2021
Dear Guest, Thank you very much for staying with us and taking the time to share you comments. We are pleased to hear you enjoyed your time with us and looking forward to welcoming you again in the future. Best regards! Anna Daniel Guest Experience Manager

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Helt ok
Hotellet er nyoppusset, og ser og føles helt bra. Vil ikke si at det er et 5 stjerners hotell dog. Servicen er ikke bra, dårlig trente folk i resepsjonen blant annet, men sånn er det overalt i Poeln, er ikke så mye å gjøre med.
Yöpyi 2 yötä elokuussa 2021
Anna Daniel vastasi 10.8.2021
Dear Helt, Thank you for taking the time and trouble to write the review following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All around wonderful.
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 10.8.2021
Dear Guest, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Guest Experience Manager

10/10 Loistava

Felix

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
👍
Good spot at the center. Close to everything. Nice and clean. The parking cost 60 zl, parking at the galleria next to the hotel.
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 20.8.2021
Dear Felix, Thank you for taking the time and trouble to complete a survey following your recent stay at our hotel. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Rezydent Sopot MGallery Hotel Collection in the near future. Yours sincerely, Anna Daniel Guest Experience Manager

10/10 Loistava

martyna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Charming and central
Beautiful and classy hotel with excellent location (very central). Recently renovated; ultra clean and fresh. Our deluxe room was comfortable and spacious. Although located in the center of the action; quiet and peaceful at night. Reception staff attentive and helpful, especially Mr.Zbigniew. Will be staying here again,
Yöpyi 1 yön elokuussa 2021
Anna Daniel vastasi 6.8.2021
Dear Martyna, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Daniel Shore Experiences Manager

10/10 Loistava

Arkadiusz

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä heinäkuussa 2021
Anna Daniel vastasi 3.8.2021
Szanowny Panie Arkadiuszu, Dziękujemy za poświęcenie swojego czasu na wystawienie nam wysokiej oceny. Mamy nadzieję wkrótce ugościć Pana ponownie! Pozdrawiam serdecznie, Anna Daniel Kierownik ds. Relacji z Gośćmi

4/10 Huono

Anette

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Skuffet
Ikke et 5-stjernes hotell, nærmere 3-stjerner. Air-condition fungerte dårlig i juli, og da vi ankom var det ikke dopapir på rommet. Frokostbuffeten trakk opp helhetsinntrykket, den var fantastisk. Ikke verdt prisen på nesten 3000 kr natten.
Yöpyi 1 yön heinäkuussa 2021
Anna Daniel vastasi 3.8.2021
Dear Anette, Thank you for taking the time to tell us about your experience at Rezydent Sopot MGallery Hotel Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Anna Daniel Guest Experience Manager