Dear Guest,We truly appreciate you taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us.We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

Dear Guest,We truly appreciate you taking the time to share your kind feedback with us. We are delighted to read that you had a pleasant stay with us. We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

Dear Guest, We truly appreciate you taking the time to share your feedback with us. We are delighted to read that you had a pleasant stay with us.We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Sincerely, Marc Epper Hotel Manager Mandarin Oriental, Geneva

Dear Sir, We thank you for the excellent rating. We hope to have the pleasure of welcoming you again. Thank you for being a Fan.Kind regards, Marc EpperHotel ManagerMandarin Oriental, Geneva

Dear Sir, We truly appreciate you taking the time to share your feedback with us. We are truly sorry to read that your stay with us did not meet your expectations.For your next visit, do not hesitate to let us know of any preferences you might have, including the type of pillows and desired room temperature. We hope to have the pleasure of welcoming you again. Sincerely, Marc Epper Hotel ManagerMandarin Oriental, Geneva

Dear Guest, We truly appreciate you taking the time to share your feedback with us. We regret to hear that the service of our team was not up to our usual standards. We will make sure to address the situation.We hope to have the pleasure of welcoming you again. Sincerely, Marc Epper Hotel ManagerMandarin Oriental, Geneva

Dear Sumii, We truly thank you for your positive rating. We hope to have the pleasure of welcoming you again. Thank you for being a Fan. Best regards,

Dear Erica,We thank you for taking the time to share your kind feedback with us.We are delighted to hear that our property and its location were to your liking, and that the attentive service of our dedicated staff met your expectations.We hope to have the pleasure of welcoming you again.Thank you for being a Fan.Best regards,

Dear Emilio,We truly appreciate you taking the time to share your feedback; your insights are valuable to us.We regret to hear that your experience and our newly redesigned rooms and suites did not align with your expectations.Please be assured that your comments will be carefully considered as we strive for improvement.Best regards,

Dear Ruben, We truly thank you for taking the time to share your positive feedback with us.We are thrilled to hear that your stay in our property met your expectations, and that the attentive service of our dedicated staff, as well as the location of the hotel, were to your liking.Your kind words will be passed on. We hope to have the pleasure of welcoming you again, for an even more memorable experience. Thank you for being a Fan. Kind regards,

Dear Corina,Thank you for taking the time to share your positive feedback with us.We are delighted to hear that you had a pleasant stay and that both the service of our dedicated staff and the view were to your liking.We hope to have the pleasure of welcoming you again for an even more memorable experience.Best regards,

Dear Yasin,Thank you sincerely for your excellent rating.We look forward to the pleasure of welcoming you again.Kind regards,

Dear Rasmus,Thank you for sharing your positive experience at the Mandarin Oriental hotel in Geneva. We are thrilled to hear that our hotel met your expectations and that our focus on guest service was just right. Our location is indeed convenient for exploring the city's attractions. We appreciate your kind words and will be sure to pass them along to our team.We hope to have the pleasure of welcoming you back soon.Warm regards,

Dear Martin,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Ali Zafer,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Juergen,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

Dear Juergen,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

Dear Karla,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We are sorry to hear that your experience at MO Bar did not meet your expectations and that there was an issue with the service you received. We have taken note of your feedback and will ensure that our team pays more attention to these details and provides consistent service that is expected in a Mandarin Oriental establishment. We are pleased to hear that you found the rooms to be pretty and clean and that the location was convenient for you. We hope to have the opportunity to welcome you back to the Mandarin Oriental in the near future and provide you with a flawless experience that exceeds your expectations.Best regards,

Dear Risto,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Magdalena,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all our Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

Dear Ronaldo,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Jay,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Nicole,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize that we fell short of your expectations in regards to the bathroom amenities and room service pricing.Regarding the refund, as you mentioned, the third night was a complimentary night, therefore it is not eligible for a refund. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

Dear Gail,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Fabio,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Guest,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Narjis,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Guest,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We are deeply sorry to see that your experience did not live up to all your expectations. We appreciate your feedback and will take it into consideration as we continue to strive to provide the best possible experience for our guests. We would like to assure you that all our Mandarin Oriental Hotels, including our Geneva property, strive to provide the highest level of service and quality, as well as exceptional experiences to our guests.Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back to the Mandarin Oriental Geneva in the future and provide you with the exceptional stay that you deserve.Best regards,

Dear Alejandra,Thank you for having taken the time to share your rating. We are deeply sorry to see that your experience did not live up to all your expectations.We would appreciate it if you could share more details about your stay with us so we can investigate and address any issues that may have arisen during your stay. Please feel free to contact us directly at your convenience.Thank you for your feedback, and we hope to have the opportunity to welcome you back to one of our properties in the future.Best regards,

Dear Mustafa,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

Dear Peter,Many thanks for your great comment and rating which is always very important to us.We are delighted that you enjoyed your stay with us.We are looking forward to welcoming you back in Mandarin Oriental Geneva.Warm regards,

DearDhiraj, Thank you for having taken the time to share your rating. I'm deeply sorry to see that your experience did not live up to your expectations. Please note that our air conditioners are regulated to the Swiss mandatory level. I do hope we have the pleasure of welcoming you back to the Mandarin Oriental in the future and I assure you of our best care and attention during your next visit. Best regards, David Collas General Manager Mandarin Oriental, Geneva

Dear Michel, Thank you for having taken the time to share your rating. I'm deeply sorry to see that your experience did not live up to your expectations. I do hope we have the pleasure of welcoming you back to the Mandarin Oriental in the future and I assure you of our best care and attention during your next visit. Best regards, David Collas General Manager Mandarin Oriental, Geneva

Dear Sofiane, Thank you for sharing your amazing rating. We look forward to welcoming you back. Best regards, David Collas General Manager Mandarin Oriental, Geneva

Dear Kelley, Thank you very much for your enriching comments and your great rating! We are delighted that you enjoyed your stay and the quality of service from our wonderful team. We hope to welcome you back soon. Warm regards, David Collas, General Manager, Mandarin Oriental, Geneva

Dear Ricardo, Thank you for sharing your amazing rating. We look forward to welcoming you back. Best regards, David Collas General Manager Mandarin Oriental, Geneva

Dear James, We are thankful you took the time to share your impression. We are grateful that you liked the service provided by our teams. Nevertheless, I have taken good note of your comments regarding a needed refurbishment of our hotel. You may rest assured that as part of our ongoing commitment in keeping our hotel in great condition, we permanently undergo soft renovations. We look forward to welcoming you back in Geneva. Kind regards, David Collas - General Manager - Mandarin Oriental, Geneva