Hostellit – Gia Vien

”I Loved my stay at Heartfelt Hideaway. this is such a beautiful Hideaway, the best I've ever stayed in, ever. The manager, Hoa, is exceptionally wonderful. she is so kind, polite, professional. helpful and she organised amazing tours, and she is always smiling. As are all the locals. The food is home made and delicious, and the property is very clean. You must visit this place, it is amazing. I can't wait to visit again in the future. Thank you Mrs Hoa and thank you Heartfelt hideaway....

”We booked the private family room/suite. We arrived early and were allowed to leave our bags. Upon our return many hours later our room was gone. They did not mention this earlier and had plenty of time to do so, especially given that they sat us down for water to welcome us. The reasons for not providing our room varied, including bad plumbing to no electricity, but based on the conversation I witnessed with an earlier customer, I believe they gave our room away. The other customers had some...

”Fabulous location right by the lake and close to restaurants . The manager Phu and his wife were really friendly and will help you if need any advice or booking cabs etc..The room were very quiet and clean. A really good choice for anyone coming to Ninh Binh.”

”Este homestay lo elegimos por como se veía la habitación, lamentablemente tuvieron un problema y la habitación que nos tocaba estaba fuera de servicio. La encargada nos ofreció habitación en otro lugar cercano pero no estaba al mismo nivel así que le pedimos la devolución y tuvimos que buscar otro lugar donde quedarnos de último momento. Por suerte conseguimos lugar”

”Horrible service received from the hotel staff. Pre-booked and paid rooms were not “available”. No notice from the hotel beforehand. Hotel didn’t help to arrange another accommodation. They just told to go nearby dormitory. ”

”When I arrived they gave someone else my room because they bribed them with cash in hand so I got given a room I did not want. Nearly every time I ordered food they wouldn’t make the food so I would have to remind them 30 minutes later that I have ordered food, I felt as if maybe I should be more upfront and demanding to get my meals? Very weird feeling. 3 nights in they tried to say I have 3 meals unpaid for so I told them to investigate and later that night they admitted I did pay upfront for...

”Our stay could have been worse and maybe a different room would have been better but we were really unhappy with the room and location. Although situated close to the Hang Mua walk (about a 5 minute walk), the road it’s self left much to be desired. Maybe it didn’t help that we arrived at night, but the street was deserted with no street lamps and only 2 places to eat including an overpriced pizza place. The room was run down and smelt of excrement, probably because of the bathroom which is...