2 ulkouima-allasta, aurinkotuoleja

Arvostelut: Gloria Palace Amadores Thalasso & Hotel

4 out of 5
Gloria Palace Amadores Thalasso & Hotel
Calle La Palma, 2, Playa Amadores, Mogan, Gran Canaria

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 434 kautta 888 arvostelua" "
Arvosana 8 - Hyvä. 350 kautta 888 arvostelua" "
Arvosana 6 - OK. 74 kautta 888 arvostelua" "
Arvosana 4 - Huono. 21 kautta 888 arvostelua" "
Arvosana 2 - Hirveä. 9 kautta 888 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Pirjo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Mukava henkilökunta, hyvää ruokaa puolihoidossa. Upea merinäköala. Huonetilat kaipaavat kunnostusta.
Yöpyi 14 yötä tammikuussa 2024
Zuzanna Stepien vastasi 10.2.2024
Dear Pirjo,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our staff friendly and enjoyed the good food offered with the half-board option. Additionally, we are delighted that you appreciated the stunning sea views from our hotel.We value your constructive criticism regarding the condition of our room facilities, and we assure you that we are continuously working to improve and upgrade our accommodations to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso & Hotel

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2024
Zuzanna Stepien vastasi 18.1.2024
Estimada Paula,Muchas gracias por evaluarnos de forma tan positiva. Nos llena de orgullo saber que ha tenido una estancia maravillosa en Gloria Palace Amadores Thalasso&Hotel**** .Estamos a su disposición para lo que necesite y esperamos que podamos volver a recibirle en el hotel pronto.Atentamente,Zuzanna StepienSubdirectoraGloria Palace Amadores Thalasso&Hotel****

6/10 OK

Ilkka

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property ok, staff inflexible for minor changes. Breakfast and lunch ver basic food. Not value for money.
Yöpyi 7 yötä helmikuussa 2023
Alberto Freniche Gloria Palace Amadores Thalasso & vastasi 16.2.2023
Dear Ilkka,Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Thalasso & Hotel as your destination in Gran Canaria. We regret that you have been inconvenienced during your holidays; however, we note that not happen again in the future and invite you to check back often and demonstrate that we strive to make our customers enjoy a wonderful holiday. Kind regards

6/10 OK

Jari

Hyvää: Huoneen mukavuus
Huonoa: Siisteys
Olimme nyt toista kertaa kyseisessä hotellissa. Aikaisempi oli 2 vuotta sitten. Silloin kaikki oli 10+. Taso laskenut todella huimasti. Huoneen/hotellin ilmastointi ei toiminut, yöt nukuttiin parvekkeen ovi avoinna. Huoneen siivouksen kanssa ongelmia. Yhtenä päivänä jopa unohtivat siivouksen saimme sitä pyytää pariin kertaan ennen kun saimme sen. Ruoka huonontunut ja valikoima pienentynyt. Yleiset tilat kuten hissit likaiset. Olimme hotellissa 10 yötä.
Yöpyi 10 yötä marraskuussa 2022
Alberto Freniche Gloria Palace Amadores Thalasso & vastasi 12.12.2022
Dear Jari,Thank you very much for taking the time to evaluate our services and facilities, in addition to choosing Gloria Thalasso & Hotel as your destination in Gran Canaria. We regret that you have been inconvenienced during your holidays; however, we note that not happen again in the future and invite you to check back often and demonstrate that we strive to make our customers enjoy a wonderful holiday. Best regards,

8/10 Hyvä

Anne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä helmikuussa 2022
Zuzanna Stepien vastasi 23.2.2022
Dear Anne, Thank you for such positive feedback after your stay at Gloria Thalasso & Hotels. Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you. We look forward to welcoming you again at our hotel soon. Best regards, Zuzanna Stepien Guests Relations Manager Gloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Riitta-Liisa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice location by the sea side. Garage in two floors made it possible to have free car parking space during our visit. The sauna at spa was greate.
Yöpyi 9 yötä helmikuussa 2022
Alberto Freniche Gloria Palace Amadores Thalasso & vastasi 16.2.2022
Dear Riitta-Liisa, Thank you for taking the time to share your experience. We are thrilled to see that you enjoyed your time at the hotel. It would be an honor for us to seeing you again in our hotel and to make your rest time as pleasant as possible. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

2/10 Hirveä

Tuula

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kauhukokemus!
Hirveä kokemus. Ensin vastaanotossa odotin tunnin, että sain huoneen. Virkailijoita 10 mutta kukaan ei osannut mitään, aina piti kysyä toiselta. Ovikortit eivät toimineet, piti odottaa. Sitten minulta yritettiin vaatia yhden yön extramaksua koska olin tullut myöhässä! Käsittämätöntä. Olin varannut huoneen 22.2. alkaen ja olin hotellissa klo 17. Miten voidaan vaatia yhtä yötä lisää!? Kolme kertaa eri hlöille sain selittää asiaa, ja vielä pois lähtiessä vaadittiin maksua. Sanoin etten maksa muuta kuin mitä varauksessa on. Ja sitten vihdoin lasku oikaistiin. Yöllä joku mies käveli huoneeseeni sisälle, lähti kyllä heti, mutta kuka oli ja miksi kävi??? En saanut selitystä. Hirveä hotelli!
Yöpyi 4 yötä helmikuussa 2020
Alberto Freniche - Director/Manager vastasi 4.3.2020
Dear Tuula, Thank you for taking the time to share your experience. Our aim is to ensure that each and every guest has a memorable stay with us and it is wonderful that we did this for you. Thank you for mentioning some points that we could improve. We have taken notes of your comments. It is important for us to receive feedback from our guests in order to improve and maintain our standards. We look forward to welcoming you again at our hotel soon. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

4/10 Huono

Tarkistettu asiakas

Yöpyi 5 yötä helmikuussa 2020
Manager.Gloria Palace Amadores Thalasso & Hotels vastasi 25.2.2020
Dear Gloria Palace Amadores Thalasso & Hotel **** Guest, Thank you very much for choosing Gloria Thalasso & Hotels to spend your holiday in Gran Canaria and of course for taking the time to write a review. Best regards, Alberto Freniche Gloria Palace Amadores Thalasso & Hotel **** Director/Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ilmainen parkkihalli autolle on tosi hyvä juttu. Tilat ovat mukavat Hotellin sijainti loistava, lähellä mihin vaan. .
Yöpyi 8 yötä marraskuussa 2019
Zuzanna Stepien vastasi 23.11.2019
Dear Ornella, Dear Guest, thank you for taking time to share your stunning feedback and of course for choosing our hotel. You cannot imagine how happy it makes us to read you had a great time with us and that you found our service and all our facilities of a high standard. It would be fantastic to welcome you again. Kind regards, Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel****

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja palvelut/mukavuudet
Yöpyi 8 yötä marraskuussa 2019
Manager.Gloria Palace Amadores Thalasso & Hotels vastasi 20.11.2019
Dear Guest, We would like to thank you for giving us this nice score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel**** . We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal. Kind regards, Lidia Noda. Gloria Palace Amadores Thalasso&Hotel**** Hotel Manager.

4/10 Huono

M.Hu

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Pääsee suoraan hotellista rantapolulle ja rantaan. Hienot maisemat ja merinäköparvekkeet.
Yöpyi 9 yötä lokakuussa 2019
Arian Cabrera vastasi 9.11.2019
Dear Guest, I want to thank you for choosing Gloria Palace Amadores Thalasso & Hotel **** for your stay in Gran Canaria and also for your opinion about us. I am happy to read that you enjoyed your vacation in our hotel and that you enjoyed the room. The pride and dedication of our hotel team in providing exceptional customer service to our valued guests, speak strongly to the core values of our company, delight and satisfy our guests. We hope to host you again soon. Kind Regards, Arian Cabrera Assistant manager Gloria Palace Amadores Thalasso & Hotel ****

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loistava sijainti,siistit huoneet,mukava henkilökunta,hyvä palvelut,ihanat maisemat hotellihuoneesta
Yöpyi 7 yötä helmikuussa 2019
Zuzanna Stepien vastasi 5.3.2019
Dear Guest, thank you for trusting us and choosing Gloria Palace Amadores Thalasso&Hotel **** for your recent stay in Gran Canaria and sharing your opinion with us. Reading reviews like yours is a great pleasure and confirmation that we carry out our tasks properly. Fulfilling all wishes of our dearest guests and giving them a perfect holiday experience is what we strive to achieve. Once again thank you for your feedback. I remain at your full disposal if I may be of your assistance in a future occasion. Nähdään pian! Zuzanna Stepien Guest Relations Manager Gloria Palace Amadores Thalasso & Hotel ****

6/10 OK

Ville

Hyvää: Huoneen mukavuus
Iso tehdashotelli missä buffet ruokapaikka keskidesibelitaso lähellä 90. Plussana lähellä rantaa, muuten kannattaa ottaa 3 tai 5 tähden hotelli
Yöpyi 8 yötä joulukuussa 2018
Manager.Gloria Palace Amadores Thalasso & Hotels vastasi 7.1.2019
Dear Ville, Thank you for choosing our hotel for your holiday and taking time to share your impressions with us. We truly regret to read that you did not enjoy 100% on your stay. I can assure you that we do our best to meet customers' expectations and reading reviews like yours means that we failed in what we love to do, which is providing perfect holiday experience. Please do not hesitate to contact me directly if you have any more comments or questions, I remain at your full disposal for anything you may need. Kind Regards, Lidia Noda Hotel Manager Gloria Palace Amadores Thalasso & Hotel****

10/10 Loistava

Samuli

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Kaikki Gloria hotellit ovat erittäin hyviä ja tasokkaita kuten myös Gloria Palace Amadores. Huoneet ovat tilavia ja siistejä. Kaksi isoa allasaluetta, joista hienot näkymät merelle samoin kuin huoneista. Ruoka on hyvää
Yöpyi 7 yötä joulukuussa 2018
Manager.Gloria Palace Amadores Thalasso & Hotels vastasi 17.12.2018
Dear Samuli, Thank you for your recent stay at Gloria Palace Amadores Thalasso & Hotel**** and the time that you have spent sharing your experience on Hoteles.com We are very glad to read that you enjoyed your stay with us. Furthermore, we pretty much appreciate that you liked the facilities from the hotel as well as the Food("Kaksi isoa allasaluetta, joista hienot näkymät merelle samoin kuin huoneista. Ruoka on hyvää"). The Gloria team would be glad to welcome you again in your next holidays in Gran Canaria. Kind Regards, Lidia Noda. Hotel Manager. Gloria Palace Amadores Thalasso & Hotel****

8/10 Hyvä

Tuula, Helsinki

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Upeat näkymät merelle.
Huone tilava mutta vähän kulahtanut, huonekalut kuluneita kokolattiamatossa likaläiskiä. Suihkusta vettä reilulla paineella eikä lämmintä tarvinnut odotella. shampoo, ym tarvikkeet mitättömät. Vedenkeitin ja jääkaappi kiva lisä. Pool-alueet siistit ja hienot näkymät. Ison hotellin ruokailut aina hässäköintiä, mutta ruoat sinänsä ok. Kaipasimme a la carte ravintolaa noinkin isoon hotelliin. Kuntosali hyvä, samoin spa. Erinomainen sijainti Puerto Ricon lähellä.
Yöpyi 9 yötä helmikuussa 2018

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä tammikuussa 2018

8/10 Hyvä

Jari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was really good, lot of space to walk around, program at the bars, short easy walk to marina and beach. Especially views are stunning and sun was shining every day in puerto rico. Only small things we were really missing from the rooms bathroom was bide, that should be easy to add. Another small thing was that coffee was not available in dinner, most of the nordic quests are used to have it also in dinner. Automates were closed and you were not even able to buy it from dinner room.

8/10 Hyvä

Salla

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Näköala hotelli
Puitteet kunnossa palvelussa tahatonta huolimattomuutta mutta ystävällistä

10/10 Loistava

Harri

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Upea näköala hotellista!
Erittäin ihana lomapaikka. Aurinkoista, lämmintä, uimaranta lähellä, hotellissa kaksi isoa uima-allasta, allasbaarit, todella ystävällinen ja avulias henkilökunta, loistavaa ruokaa. Ainoastaan kahvi kehnoa. Kahvikoneesta tuli samanlaista laihaa kahvia painoi mitä valintaa tahansa.

10/10 Loistava

Kari, Oulu, Suomi

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gloria Palace Amadores - upealla paikalla
Olimme vaimoni kanssa hyvin tyytyväisiä hotelliin ja sen rauhalliseen sijaintiin. Uima-altaat olivat korkealla upealla näköalapaikalla ja aurinkotuoleja oli riittävästi, vaikka hotelli oli täynnä. Uima-altaat olivat myös riittävän isoja uimiseen. Puolihoito oli meille sopiva ratkaisu, sillä sekä aamiainen että päivällinen olivat "las vegas-tasoisia" eli erittäin monipuolisia ja hyviä. Hotellin sijainti oli hyvä upeine näköaloineen, aava meri jatkui silmänkantamattomiin. Hotellin näköalahissi vei suoraan rantakävelykadulle, josta oli vain lyhyt kävelymatka alueen molemmille hyväkuntoisille ja siisteille uimarannoille. Itse huone oli ok, ei yltänyt aivan hotellin yleistasolle. Osalla henkilökuntaa palvelualttiudessa olisi myös parannettavaa, siivouspalvelu sen sijaan toimi hyvin.

10/10 Loistava

Imen

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
C'est hôtel exceptionnel vraiment merci beaucoup nous avons passé de très bonne vacances
Yöpyi 7 yötä huhtikuussa 2024
Zuzanna Stepien vastasi 4.5.2024
Chère Imen,Nous vous remercions infiniment d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez passé d'excellentes vacances dans notre hôtel.Votre satisfaction est notre priorité absolue, et nous sommes ravis que vous ayez trouvé votre séjour exceptionnel. Nous nous efforçons continuellement d'offrir à nos clients une expérience mémorable, et vos commentaires positifs sont très appréciés.Nous espérons avoir le plaisir de vous accueillir à nouveau au Gloria Palace Amadores Thalasso&Hotel**** pour une autre escapade mémorable.Cordialement,Zuzanna StepienDirectrice adjointeGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Helga, Heemskerk

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 11 yötä maaliskuussa 2024
Zuzanna Stepien vastasi 22.3.2024
Dear Helga,Thank you very much for taking the time to share your glowing review of your recent stay with us. We are thrilled to hear that you had a fantastic experience and awarded us a perfect score of 5 out of 5. Your satisfaction is our utmost priority, and we are delighted that we were able to meet and exceed your expectations.We truly appreciate your kind words and are thrilled that you enjoyed your time at our hotel. Your feedback means a lot to us and serves as encouragement for our team to continue providing excellent service to all our guests.It was a pleasure to have you as our guest, and we hope to welcome you back for another memorable stay in the future.Best regards,Zuzanna Stepien Deputy Manager Gloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Geir

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 14 yötä maaliskuussa 2024
Zuzanna Stepien vastasi 18.3.2024
Dear Geir,Thank you for your perfect rating of 5 out of 5 and for taking the time to leave your feedback on Expedia. We are thrilled to hear that you enjoyed your stay with us.We will share your praise with all of our staff, who strive tirelessly to provide exceptional service to our guests. Your satisfaction is our top priority, and we are delighted that you had a positive experience with us.We look forward to the pleasure of welcoming you back to the Gloria Palace Amadores Thalasso&Hotel**** in the future. If you need any further assistance or have any other comments, please feel free to reach out to us.Warm regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Ole

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Room with a view
Had a very pleasant stay at Gloria Palace. My diasppointment at arrival of not been given at room vith seaview was corrected promptly and we were compensated with a new, very nice room and a bottle of cava. The hotel is large, not crowded, clean and the staff is very friendly. Will probably come back!
Yöpyi 4 yötä helmikuussa 2024
Zuzanna Stepien vastasi 29.2.2024
Dear Ole,Thank you for taking the time to share your feedback about your recent stay at Gloria Palace.We are delighted to hear that you had a very pleasant stay with us and that we were able to promptly address any disappointment regarding the room assignment. Ensuring our guests' satisfaction is our top priority, and it's wonderful to know that we could rectify the situation to your satisfaction.Your kind words about the cleanliness of the hotel, the friendly staff, and the overall atmosphere are greatly appreciated. We strive to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to hear that we succeeded during your visit.We look forward to welcoming you back to Gloria Palace in the future!Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

2/10 Hirveä

Andrea

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Das einzig schöne war der Ausblick vom Zimmer. Das Personal ist unglaublich unfreundlich, ganz im speziellen die Leute an der Rezeption - das ist fast nicht zu glauben.
Yöpyi 7 yötä helmikuussa 2024
Zuzanna Stepien vastasi 22.2.2024
Sehr geehrte Andrea,vielen Dank für Ihr Feedback bezüglich Ihres Aufenthalts bei uns. Es tut uns aufrichtig leid zu hören, dass Ihr Erlebnis nicht Ihren Erwartungen entsprochen hat. Es freut uns jedoch zu hören, dass Sie den Ausblick von Ihrem Zimmer genossen haben.Es ist bedauerlich zu hören, dass Sie das Verhalten unseres Personals als unfreundlich empfunden haben, insbesondere an der Rezeption. Wir nehmen Ihr Feedback sehr ernst und werden sicherstellen, dass unser Team entsprechend geschult wird, um sicherzustellen, dass sich solche Vorkommnisse nicht wiederholen.Wir möchten uns aufrichtig bei Ihnen entschuldigen und hoffen, dass Sie uns in Zukunft eine weitere Gelegenheit geben, Sie von unserem Service zu überzeugen.Mit freundlichen Grüßen,Zuzanna Stepienstellvertretende GeschäftsleiterinGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Tor

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Anbefales
Bra hotell med fin beliggenhet
Yöpyi 10 yötä helmikuussa 2024
Zuzanna Stepien vastasi 22.2.2024
Dear Tor,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your experience and found our hotel to be of good quality, with a nice location.At Gloria Palace Amadores Thalasso & Hotel****, we strive to provide our guests with a memorable and pleasant stay, and we are thrilled that we were able to meet your expectations.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back on your next visit to the area.Warm regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso & Hotel****

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Big hotel with great view
Staff was very friendly and helpful. Evening entertainment was very loud. Buffet not delicious and cups and glasses were very dirty. Great views and lots of sunbeds.
Yöpyi 7 yötä helmikuussa 2024
Zuzanna Stepien vastasi 14.2.2024
Dear Guest,Thank you for sharing your feedback on your recent stay with us at Gloria Palace Amadores Thalasso&Hotel****. We are pleased to hear that you found our staff to be very friendly and helpful. However, we apologize for any inconvenience caused by the loudness of the evening entertainment and the cleanliness issues you encountered with the buffet utensils.Your comments regarding the views and availability of sunbeds are appreciated. We will address the issues raised to ensure a better experience for our guests in the future.We hope to have the opportunity to welcome you back for an improved stay.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Tarkistettu asiakas

Be aware
Unfortunately my husband ended up in hospital, we came out with 6 friends and four of us had food poisoning, my husband is 74 and has heart problems, we have had to extend our stay and alter our flights by 2 days, he ended up with a severe urine infection due to being dehydrated, We have stayed here before but we won’t be returning.
Yöpyi 21 yötä tammikuussa 2024
Zuzanna Stepien vastasi 10.2.2024
Dear Anonymous,We are deeply sorry to hear about the health issues you and your husband experienced during your recent stay with us. Your well-being and safety are of utmost importance to us, and we regret that you had such a distressing experience.Additionally, we have shared your feedback with our team to ensure that they are aware of the importance of providing prompt and appropriate assistance to guests in need, especially during emergencies.We understand your decision not to return, but we sincerely hope that your husband recovers swiftly and that you both find comfort and solace during this challenging time.If there is anything further we can do to assist you, please do not hesitate to contact us.Warm regards,Zuzanna StepienDeputy Manager Gloria Palace Amadores Thalasso & Hotel

10/10 Loistava

Filippo

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
Yöpyi 7 yötä tammikuussa 2024
Zuzanna Stepien vastasi 10.2.2024
Dear Guest,We would like to thank you for giving us the maximum score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Sunrid

Yöpyi 14 yötä tammikuussa 2024
Zuzanna Stepien vastasi 11.2.2024
Dear Sunrid,Thank you for taking the time to leave us your feedback. We appreciate your rating of 8 out of 10, and we're glad to hear that you had a positive experience during your stay at our hotel.If there are any specific aspects of your stay that you particularly enjoyed or any areas where you feel we could improve further, please don't hesitate to share them with us. Your feedback is invaluable to us as we strive to provide the best possible service to all our guests.We hope to have the opportunity to welcome you back to Gloria Palace Amadores Thalasso & Hotel**** in the future, and we will continue working hard to ensure that your next stay exceeds your expectations.Thank you once again for choosing to stay with us.Warm regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

6/10 OK

Kenneth

Matkusti perheen kanssa
Yöpyi 4 yötä tammikuussa 2024
Zuzanna Stepien vastasi 10.2.2024
Dear Kenneth,Thank you for sharing your feedback with us. We appreciate your input, as it helps us identify areas where we can improve our services and facilities.If there are any specific issues or concerns you encountered during your stay that you would like us to address, please feel free to provide more details. Your satisfaction is our priority, and we are committed to ensuring that all our guests have a positive experience with us.We hope to have the opportunity to welcome you back in the future and provide you with an improved stay.Warm regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso & Hotel

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 6 yötä tammikuussa 2024
Zuzanna Stepien vastasi 24.1.2024
Dear Guest,We would like to thank you for giving us the maximum score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Paula

Yöpyi 7 yötä joulukuussa 2023
Zuzanna Stepien vastasi 18.1.2024
Estimada Paula,Muchas gracias por evaluarnos de forma tan positiva. Nos llena de orgullo saber que ha tenido una estancia maravillosa en Gloria Palace Amadores Thalasso&Hotel**** .Estamos a su disposición para lo que necesite y esperamos que podamos volver a recibirle en el hotel pronto.Atentamente,Zuzanna StepienSubdirectoraGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Tom

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 10 yötä joulukuussa 2023
Zuzanna Stepien vastasi 14.1.2024
Dear Guest,We would like to thank you for rating us so high. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Roar

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bra hotell.
Gode senger. Velholdt. Høy standard. God blanding av mange nasjonaliteter. Ok frokost. Litt lytt på rommene.
Yöpyi 4 yötä tammikuussa 2024
Zuzanna Stepien vastasi 14.1.2024
Kjære Roar,Takk for din tilbakemelding angående ditt opphold. Vi setter pris på din vurdering på 8 av 10 og er glade for å høre at du fant sengene komfortable og hotellet godt vedlikeholdt med høy standard.Det er flott å vite at du satte pris på mangfoldet av nasjonaliteter og at frokosten var tilfredsstillende. Vi tar også notis av din kommentar om lydighet på rommene, og vi beklager eventuelle ulemper dette kan ha forårsaket.Vi setter stor pris på tilbakemeldingene fra våre gjester, da det hjelper oss med å forbedre våre tjenester. Hvis det er noe spesifikt du vil fremheve eller om det er ytterligere kommentarer du ønsker å dele, vennligst gi beskjed.Vi håper å ønske deg velkommen tilbake ved en annen anledning.Vennlig hilsen,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Bernard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 11 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 10.1.2024
Dear Bernard,Thank you for choosing to stay at our hotel. We appreciate your visit, and we hope you had a wonderful experience.If there's anything specific you enjoyed or any feedback you'd like to share, we would love to hear from you.Looking forward to welcoming you back in the future.Best regards,

4/10 Huono

Jessica

Matkusti kumppanin kanssa
The hotel itself was nice, we liked the pool area and cleaning/restaurant staff were excellent. However the reception staff let the hotel down. At check in we were told if we didn’t like our room we could change in the morning, we found this strange as if the man at reception knew we were being placed in the wrong room. For context we booked a double sea room 8 months in advance. We were put in to a dirty small dark room looking into reception. We requested to be swapped the following morning and were told there are no rooms left and we could return the next day. I sent an email to management and I was told there was a room available on the system. So we were lied to at reception. The room was nicer as it’s what we booked. We were woken up at 8am every morning from screaming and shouting and people running up and down the hall. The dining room was chaos every morning. Towards the end of our holiday we went to reception to enquire about a late check out and we were told this wouldn’t be a problem and the lady took our details and told us to return the morning of checkout.We returned and we were told they needed the room back and couldn’t give us another room but they had a booking system for a 15 min courtesy room we could use to get changed in if we requested a specific time at checkout.When we checked out we asked to book a slot for the room and surprise no room was available.Raquel was very rude and brushed us off when we told her her colleague told us this. All lies….
Yöpyi 12 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 10.1.2024
Dear Jessica,Thank you for choosing our hotel and for sharing your feedback. We appreciate your positive comments about the pool area and the excellent service provided by the cleaning and restaurant staff.However, we sincerely apologize for the challenges you faced with the reception staff and the misinformation provided during your stay. We take your feedback seriously and will investigate the matter to ensure such incidents do not happen in the future. Your experience does not align with the level of service we aim to provide, and we are truly sorry for any inconvenience caused.If there's anything more you would like to share or discuss, please feel free to contact us. We appreciate your understanding and hope to have the opportunity to welcome you back in the future with an improved experience.Thank you for your visit.Best regards,

10/10 Loistava

Tara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
What an amazing hotel!! Staff were extremely friendly and hospitable, every room has the most beautiful sea view. The food was plentiful, of an excellent quality and a good variety of options. A short walk to the nearest town where there were lots of shops/restaurants. Only 25 mins from the airport too. Faultless!!
Yöpyi 7 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 10.1.2024
Dear Tara,We extend our heartfelt gratitude for choosing our hotel, and we are thrilled to receive your fantastic feedback! Thank you for acknowledging our friendly and hospitable staff, the beautiful sea views from every room, and the plentiful and excellent-quality food options.We are delighted to hear that your overall experience was faultless. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another amazing stay in the future.Thank you again for your visit.Warm regards,

10/10 Loistava

Svein

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Veldig fint hotell.
Veldig irriterende !! at gjester okkuperte de beste solsengene med håndkle allerede kl 07.30 og så å komme tilbake flere timer senere. Hotellet brydde seg ikke, men de burde sette en stopper for det, eks sette opp info, da ville jeg bare fjernet badehåndklene.
Yöpyi 7 yötä joulukuussa 2023
Zuzanna Stepien vastasi 3.1.2024
Dear guest,Thank you for taking the time to share your feedback with us. We appreciate your positive comment about our hotel. However, we sincerely apologize for the inconvenience you experienced with the sunbed reservation issue.We understand the importance of a relaxing experience by the pool, and we regret that the situation with guests reserving sunbeds caused frustration. We will take your suggestion into consideration and explore ways to address this matter, such as providing clearer information or implementing measures to prevent early sunbed reservations.We value your input, as it helps us improve our services. We hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

MARIT BRAASTEIN

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Desembertur til Gloria Thalasso
Hadde et helt ok opphold. Savner litt modernisering, spesielt gym som var veldig varm å trene i.. Noe travelt i matsal og manglende påfylling. Var på Gloria Royal i 2022, som nok var et par stjerner over.
Yöpyi 10 yötä joulukuussa 2023
Zuzanna Stepien vastasi 21.12.2023
Dear Marit,Thank you for taking the time to share your feedback following your recent stay at Gloria Palace Amadores Thalasso&Hotel****. We appreciate your insights, and we apologize for any inconveniences you may have experienced.Your comments regarding the need for modernization, particularly in the gym, and the challenges in the dining area have been duly noted. We strive to provide a comfortable and enjoyable experience for all our guests, and your observations are crucial for our ongoing efforts to enhance our facilities and services.We regret that your recent experience did not meet the standards set by Gloria Royal in 2022. Please rest assured that we take your feedback seriously, and our management team will review the issues you've highlighted to implement necessary improvements.We sincerely hope to have the opportunity to welcome you back in the future, where we aim to exceed your expectations.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Jantinus

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 12 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 17.12.2023
Kjære Jantinus,Takk for ditt besøk hos oss. Vi setter pris på din tilbakemelding og håper du hadde en fantastisk opplevelse. Vi ser frem til å ønske deg velkommen igjen i fremtiden.Med vennlig hilsen,

6/10 OK

Jo

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
It is overall a very lovely hotel and a good place to stay. Unfortunately the hotel staff and housekeeping don’t pay attention to do not disturb signs and entered my room several times when I didn’t want to be bothered. This wasn’t taken seriously by reception staff either. There seems to be an issue with the water supply in the mornings, maybe down to demand but it kept running at low pressure, cold and even stopping completely during a shower. The breakfast buffet was rather boring, but that seems standard for many hotels. Great location and easy access to both Peurto Rico and Amadores as well as the commercial centre if you’ve got the fitness to walk up the hill.
Yöpyi 7 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 16.12.2023
Dear Joanna,Thank you for choosing our hotel and taking the time to provide us with your valuable feedback. We appreciate your kind words about our lovely hotel and its convenient location.I sincerely apologize for the inconveniences you encountered during your stay. Your feedback is crucial to us, and we want to assure you that we take your concerns seriously.We have already informed the relevant teams about the issues you raised, and immediate measures are being implemented to address and rectify the situations. We understand the importance of providing a seamless experience for our guests, and we are committed to making the necessary improvements.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back for an improved experience in the future.Best regards,

10/10 Loistava

david

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The bedrooms are very spacious and the sea views excellent, though the bathroom arrangements may not be to everyone’s taste as has been commented upon by other guests. It’s all very open plan! The restaurant buffet is very extensive and well presented. For the price we paid it was excellent value for money.
Yöpyi 7 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 16.12.2023
Dear David,Thank you sincerely for choosing our hotel and sharing your valuable feedback. We are delighted to hear that you enjoyed the spacious bedrooms and the breathtaking sea views.We appreciate your honest comments about the bathroom arrangements, and we will certainly consider them as we strive to enhance our guests' experiences. Your insight is invaluable.We look forward to welcoming you back in the future. If there's anything specific you'd like us to address for your next visit, please don't hesitate to let us know.Best regards,

10/10 Loistava

Torgils

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Vi har vært på hotellet ca 8-10 ganger og er veldig fornøyd. Super service og renhold. Masse å velge mellom til frokost og alltid nye middagsopplevelser. Store flotte bassenger på toppen med nydelig utsikt utover storhavet. Stort flott rom med havutsikt og solnedgang. Vi kommer nok tilbake igjen.
Yöpyi 7 yötä joulukuussa 2023
Zuzanna Stepien vastasi 11.12.2023
Dear Torgils,Thank you for your continued loyalty and for taking the time to share your positive experiences with us. We are delighted to hear that you have enjoyed your stay on numerous occasions, appreciating the excellent service, cleanliness, and diverse dining options, including the delightful breakfast and new dinner experiences.It is wonderful to know that you have taken pleasure in the large and beautiful pools on the top with a stunning view of the vast ocean. Our team is committed to providing memorable moments, and we are thrilled that you found your room spacious with a captivating view of the sunset.We look forward to welcoming you back on your future visits. If there is anything specific you would like to share or suggest for an even better experience, please feel free to let us know.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

8/10 Hyvä

Jens Helge

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hadde et flott opphold
Yöpyi 7 yötä joulukuussa 2023
Ayoze Rodríguez. vastasi 16.12.2023
Kjære Jens Helge,Vi ønsker å uttrykke vår dype takknemlighet for ditt besøk til vårt hotell.Det var en glede å ha deg som gjest, og vi setter stor pris på den høye vurderingen du har gitt oss.Vi streber alltid etter å gi våre gjester en minneverdig opplevelse, og din støtte motiverer oss til å fortsette å levere førsteklasses service.Takk igjen for at du valgte vårt hotell. Vi ser frem til å ønske deg velkommen tilbake i fremtiden!Med vennlig hilsen,

8/10 Hyvä

Bente

Yöpyi 7 yötä marraskuussa 2023
Ayoze Rodríguez. vastasi 16.12.2023
Kjære kunde,Vi vil gjerne takke deg veldig for besøket ditt på hotellet vårt.Det var en glede å ha deg som gjest, og vi håper du hadde et hyggelig opphold.Hvis det er noe annet vi kan gjøre for deg, ikke nøl med å gi oss beskjed.Takk igjen og vi håper å ønske deg velkommen snart!Med de beste ønsker,

10/10 Loistava

Yngve

Yöpyi 4 yötä joulukuussa 2023
Zuzanna Stepien vastasi 10.12.2023
Dear Guest,We would like to thank you for giving us the maximum score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Helga, Heemskerk

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 11 yötä marraskuussa 2023
Zuzanna Stepien vastasi 10.12.2023
Dear Helga,We would like to thank you for giving us the maximum score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

GIANNI

Yöpyi 7 yötä marraskuussa 2023
Zuzanna Stepien vastasi 10.12.2023
Dear Gianni,We would like to thank you for giving us the maximum score. We are delighted to know that you had a great stay in Gloria Palace Amadores Thalasso&Hotel****.We also hope that you will visit us again in the nearest future. In case you have any doubts, questions or special wishes, we remain at your full disposal.Kind regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****

10/10 Loistava

Nanda, Heemskerk

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel is very good. The staff is friendly. Food is delicious. Rooms are nice, all sea view!
Yöpyi 8 yötä marraskuussa 2023
Zuzanna Stepien vastasi 5.12.2023
Dear Nanda,Thank you for your kind words and positive feedback about your recent stay at Gloria Palace Amadores Thalasso&Hotel****. We are delighted to hear that you had a very good experience and that you found our staff friendly, the food delicious, and the rooms nice, especially with the sea view.Your satisfaction is our priority, and we appreciate you taking the time to share your positive impressions. If there's anything specific you loved or any suggestions you may have for further improvement, please feel free to let us know.We look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Zuzanna StepienDeputy ManagerGloria Palace Amadores Thalasso&Hotel****