Dear Ritva Helena,We appreciate that you took the time to share your experience with us.It is great to hear that our location met your needs completely. We do carry out maintenance, whenever necessary to keep our facilities up to date, and have noted your comments for future improvements.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Mr. Heikki,We were concerned by the remarks about the issue you experienced whilst staying with us as we take the safety and well-being of our guests very seriously indeed.We are sorry that your wife fell during your stay at our hotel. Since guest safety is one of our top priorities, proper cleaning, maintenance and inspections are performed at all of our hotels to ensure optimal visibility throughout the establishment and to remove any potential obstacles. Issues like the one you describe in your comment are not common experiences within our premises, therefore, our team tried everything within our reach to attend to your needs. From medical assistance to room moves and changes, which were all declined, stating everything had been resolved. We truly hope this experience doesn’t cloud your experience with Barceló, as we would love to welcome you back in the near future.Kind Regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Arvoisa vieraamme Timo,Kiitos paljon positiivisesta arviostanne.Todella mukavaa kuulla, että vierailunne hotellissamme on ollut onnistunut. Hyvin mieltä lämmittävää kuulla, että saitte osaksenne hyvää palvelua ja käsilaukustannekin pidettiin huolta. Hienoa, että siivoushenkilökuntakin on tehnyt hyvää työtä. Välitän mukavan palautteenne eteenpäin henkilökunnallemme.Kiva juttu, että piditte huoneestanne ja kaikki vastasi hyvin odotuksianne.Toivottavasti saamme teidät toistekin vieraaksemme.Ystävällisin terveisin,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear guest,Thank you for your positive feedback.We are delighted to know that you found our staff friendly and helpful, and that our breakfast selection added to the enjoyment of your visit. It is rewarding to hear that our location met your expectations.Your kind words serve as a wonderful affirmation of the efforts we put into making Santa Catalina, a Royal Hideaway Hotel a memorable destination for our guests.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Carol, Thank you very much for your kind feedback.We are glad to know your stay with us was enjoyable and are pleased that you found our location ideal for your requirements. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Charlotte,Thank you for your positive feedback.We are pleased that we met your expectations. Our dedicated team members work hard to ensure that every guest here has a comfortable and memorable stay, so your positive feedback is very rewarding.It is nice to know that you were pleased with our decor, as it was our goal to create a comfortable atmosphere in which our guests feel welcomed and at home.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Carolyn,Thank you for your positive feedback.It is truly rewarding to learn that your experience at our hotel was nothing short of luxurious. Your commendation of the half board option and our Poemas Restaurant is greatly appreciated and we are pleased to know that our culinary offerings left a lasting impression.We are particularly touched by your kind words regarding our staff. Paola, Xoel, Julia, and the rest of our team are indeed dedicated to providing exceptional service, and it's wonderful to hear that their efforts resonated with you. As a solo traveller, we understand the importance of a comfortable and welcoming atmosphere, and we're thrilled that Santa Catalina, a Royal Hideaway Hotel met your expectations.The availability of sunbeds is a detail we take pride in, ensuring all our guests can relax and enjoy the splendid April weather. Moreover, we are elated that the cleanliness of your room, the condition of the hotel, and the quality of our amenities contributed to the perfection of your stay.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Jennifer,We appreciate that you took the time to share your experience with us.We regret to hear that the lighting system presented a challenge during your stay. We continuously strive for improvement and your observations are invaluable to us. It is heartening to see your commendations regarding our room cleanliness, the overall condition of our hotel, the service provided, and the amenities available. We take pride in maintaining the highest standards to ensure that our guests have a memorable experience.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Caroline,Thank you for your positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Andre,Thank you for your review.We are sorry if there was a problem with the air-conditioning system in your room and that this was not readily addressed during your stay. We will always do our best to ensure the complete comfort of our guests and this issue will be reviewed with our team to ensure a better level of service is offered in the future.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Cher Ahmed,En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Santa Catalina, a Royal Hideaway Hotel.Nous sommes ravis que le service ait répondu à vos attentes et que vous ayez apprécié la propreté de votre chambre ainsi que l'ensemble des installations de notre hôtel. Il est gratifiant de savoir que notre personnel a été à la hauteur de vos attentes et que les attentions dédiées à nos clients ont été remarquées.Nous tenons à vous remercier pour vos retours positifs sur les aménagements de la chambre qui ont été pensés pour offrir confort et élégance, en harmonie avec le style historique de notre établissement.Encore merci d'avoir choisi notre hôtel pour vos vacances et nous espérons vous accueillir à nouveau et d'avoir l'opportunité d’excéder vos attentes lors d'une prochaine occasion.Cordialement,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Malcolm,Thank you for sharing your opinion about your recent stay.We are very sorry to hear that you did not enjoy your overall experience. We endeavour to provide an excellent standard for all our guests. Please make us aware of any concerns at the time, so that we may take the appropriate action. We are open to any suggestions you may have which may have made your stay more pleasurable.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Thomas,Thank you very much for your kind feedback.We are delighted to know that you enjoyed your experience with us and that you appreciated the high standards and quality service which we strive to uphold.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest,Thank you for taking the time to review your stay.It's heartwarming to hear that you had a wonderful birthday celebration at our hotel and that you found our facilities to be beautiful. We're delighted that our team, particularly Carolina from Concierge, provided you with professional and excellent guest services. Your kind words about her patience and readiness to assist are much appreciated.We're also pleased to know you were satisfied with the cleanliness of your room, the condition of the hotel, the service you received, and the amenities provided.We look forward to welcoming you back in the future.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Antonia,We appreciate that you took the time to share your experience with us.We regret to hear that certain aspects of your stay did not meet your expectations. It is our priority to ensure that our rooms are impeccably ready for all guests upon arrival, and we apologize for any oversight in this matter. Our team strives to provide accurate and prompt room service, and we are looking into the communication challenges you've mentioned to ensure clarity in all our guest interactions. We are also attentive to the details that enhance our guests' experiences, such as the provision of blankets and the correct garnishing of drinks. We are pleased to see positive comments about the quality and condition of our hotel, and we take pride in maintaining a high standard for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Gary,Thank you for your review.We regret to hear that the noise from nearby facilities and our rooftop bar disrupted the tranquility of your stay. We are, however, pleased to learn that our team was able to address your concerns promptly and to your satisfaction by providing a quieter room and an unexpected upgrade. The well-being of our guests is our top priority, and we are delighted that our staff's attentive service contributed positively to your overall experience.We are thrilled to hear that the picturesque surroundings of Doramas Park and the courteous nature of our staff made for an enjoyable stay.We hope to see you again in the future. Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Arlene,Thank you for your positive feedback.We're thrilled to hear that you enjoyed the fantastic rooms and setting, as well as our convenient location. It's wonderful to know that the cleanliness of our rooms, the condition of our hotel, the level of service, and the amenities provided all met your expectations. Our team strives to maintain the highest standards in all that we offer, so it's rewarding to receive such positive feedback.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Atul,Thank you for your review.We apologize for the inconvenience caused during your check-in and the wait for your room. It is our priority to ensure a seamless arrival experience and we regret any deviation from this expectation. Additionally, we are concerned to hear about your breakfast experience; we strive to provide prompt service and regret any delays you encountered.We are delighted to know that your room upgrade and the access to our exclusive rooftop pool and bar added comfort to your stay. Your praises for the room's comfort and the restful night's sleep you enjoyed are greatly appreciated.We look forward to welcoming you back. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ailsa,Thank you for your positive feedback.We're thrilled to hear that our convenient location provided easy access to the old town and port, and that you found our local bus service and range of restaurants to your liking. It's wonderful to know that our staff made a positive impression with their friendliness and helpfulness, and that you felt well taken care of throughout your stay.We appreciate your high ratings on room amenities and are delighted that they met all your expectations for comfort and convenience.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Suk Wan, Thank you very much for your kind feedback.We're sorry to hear that the room comfort did not entirely meet your expectations. We aim to provide the utmost comfort for all our guests and your feedback is valuable for our continuous improvement.We are delighted to learn that you appreciated the immaculate cleanliness of our rooms, the pristine condition of our hotel, and the high standard of service provided by our team. It is also wonderful to know that the understated luxury of our establishment contributed to a memorable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Apreciado huésped,Agradecemos sinceramente el tiempo que invirtió en compartir su opinión después de su visita a nuestro Santa Catalina, a Royal Hideaway Hotel. Las opiniones de nuestros huéspedes son de suma importancia para asegurar el cumplimiento de nuestros estándares de servicio en todo momento. Lamentamos profundamente que su experiencia no haya estado a la altura de las expectativas y que se haya sentido descuidado durante su visita. Quisiéramos asegurarle que nuestro objetivo es brindar un servicio excepcional a todos nuestros huéspedes sin excepción. Es importante para nosotros mencionar que contamos con protocolos establecidos para garantizar la comodidad y atención de todos nuestros visitantes, incluso durante eventos especiales que involucran a grupos grandes. Nos esforzamos por mantener un equilibrio y asegurar que cada huésped disfrute de las instalaciones y servicios que ofrecemos.Esperamos tener la oportunidad de recibirlo nuevamente para ofrecerle una experiencia que refleje la calidad y el servicio por los cuales somos conocidos.Aprovecho para hacerle llegar un cordial saludo.Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kära Hans, tack för att ni tog er tid att recensera oss.Tack för din väldigt positiva utvärdering. Vi är glada att vistelsen hos oss var till er belåtenhet och att ni uppskattade både städningen och servicen!Med vänliga hälsningar,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We are thrilled to hear that our team made your stay pleasant and that you found our hotel to be a clean sanctuary for relaxation. It’s wonderful to know that we could provide a service where nothing was too much trouble, as we strive to cater to our guests' needs with the utmost care.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Einar,Thank you for your review.Rest assured that your comments regarding the service will be addressed with our restaurant manager to identify any issues that need to be dealt with.However, we appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We are also delighted to know that you appreciated our installations. It is our intention to offer pleasant accommodation with high standards so that our guests can enjoy their vacation memories once they are back home.We hope to welcome you again in the future. Best regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Sehr geehrter Georg,herzlichen Dank für Ihre Bewertung.Es freut uns sehr zu hören, dass wir Ihre Erwartungen übertreffen konnten und Sie mit der Sauberkeit der Zimmer, dem Zustand des Hotels, dem Service und dem Komfort Ihres Zimmers vollkommen zufrieden waren.Nochmals vielen Dank für diese sehr freundliche Bewertung unseres Hotels und wir freuen uns darauf, Sie in Zukunft wieder zu empfangen.Mit freundlichen Grüßen,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Guest, Thank you very much for your kind feedback.We're delighted to hear that you enjoyed the historical charm of our establishment and took pleasure in our spa and wellness facilities. It's wonderful to know that the cleanliness of our rooms, the condition of the hotel, and the level of service met your expectations, providing you with a comfortable stay.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kjære gjestVi er glade for å høre at du satte pris på hotellets restauranter, vår frokostbuffet og fasilitetene. Det er en glede å vite at våre gjester nyter våre spesielt designet områder som Alis Rooftop.Vi beklager eventuelle misforståelser angående ekstra kostnader for massasjetrykket. Vår hensikt er alltid å sikre klar kommunikasjon om alle våre tjenester og priser. Vi setter pris på din tilbakemelding og vil ta dette med oss i vårt kontinuerlige arbeid for å forbedre våre gjesters opplevelse.Vi håper å se deg igjenGuest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Ivar, Thank you very much for your kind feedback.We're delighted to hear that you found comfort in our beds and pillows, crucial for relaxation after exploring our vibrant city. It's wonderful to know that our location served as an ideal starting point for your city walks and that the quality of our breakfast offerings met your expectations. Your kind words about the serene surroundings of the park and the professionalism of our staff are greatly appreciated.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Dear Temidayo,Thank you for your review.It's wonderful to hear that our staff, particularly Pavlo and his team at the bar, provided exceptional service and that their willingness to assist made a positive impact on your stay. We're also delighted that you enjoyed the culinary delights our restaurants offer, assuring a memorable dining experience. While our rooms reflect a neoclassical style that resonates with our hotel's historic charm, we appreciate your preference for more modern accommodations and will consider your feedback as we continuously strive to meet our guests' expectations.We hope to welcome you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

Kära Fredric, tack för att ni tog er tid att recensera oss.Vi är glada att din vistelse hos oss var till er belåtenhet.Ni är varmt välkommen tillbaka.Med vänliga hälsningar,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel