6/10 OK
Tarkistettu asiakas
5.12.2024
Hyvää: Huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Didn't meet expectations
We were quite dissappointed in our stay at LUX. Based on their marketing, we were expecting top-notch service and lots of activities. The reality was not that glamorous. For example, during our 5-day stay, there was only 1 outdoor movie and no indoor movies for adults. We received our room 3 hours late because of maintenance issues (AC and phone not working). It smelled very strongly of paint (they were painting the room next door) but when asked, we could not switch the room because of that. There were also a lot of problems during checkout and the communication between different LUX employees was really bad (someone promised a late checkout, the other called that we need to leave the room early, we were charged too much, etc.). On a positive note, the food at the hotel restaurants was good and there was always room in the multiple pools and beaches. However, be aware that even with dinner included, drinks will be charged. A carafe of water costs 5€, which is quite a lot considering you can't really avoid drinking it. A small coke is 6€, which also seems too steep. There are no stores close by. We would not recommend this hotel as you can find a lot better options at Mauritius even with lower budget.
Tarkistettu asiakas
Yöpyi 4 yötä marraskuussa 2024
