4/10
On the expedia app, it said the room fit 5 people. I figured there was a pull out couch or something, there was not. Chatted with front desk and they said theres nothing they can do and had no idea why it would say it sleeps 5 people. I had to go buy an air mattress to accomidate our 5th person. Hotel had texted me saying "let us know if we can help by replying to this message." I replied and asked if I could get a pillow and blanket for the air mattress and explained the situation and no reply back. Both bathroom by the pool and our room did not have hand soap.
Looked like there was a table for the pool towels but no towels, had to retrieve from the front desk each time. Also, there was no place to put the wet, used towels so people were just leaving them on the floor, tables, all around the pool area. We only had 2 bath towels in our room, we had to ask for more from the front desk. We took the last available 2 they had (thats what they said).The advertising for the front of the hotel is not what it looks like pulling up. There was no pool table.
Lack of cleanliness is huge, we stayed the weekend and the same froot loops and gummy wrapper stayed at the top of the steps the whole time. Second day there, our keys were not working so we had to go get new keys, those didnt work, back down to desk with a different person. That person said there wasnt a key registered to our room and gave us new ones.
They charged me twice, front desk says idk why, charge will fall off. Smh ugh
Ashley
Yöpyi 2 yötä heinäkuussa 2025