Grayson Hotellit

”Was not shown before booking the age of check in and arrived and was not able to stay there”

”tuff ”

”When checking in the desk staff was incredibly friendly and helpful. Lobby and room smelled clean and everything was in good condition. ”

”First room. I or the desk person had no idea on how to operate the tv in the room or what app to use to watch tv. 2nd room. Toilet was not bolted to the floor. Hair in the tub and sink. No phone cord connected. The tv got 6 channels all of them 1 hour behind actual time. No new channels all old ones. So much noise sounded like a gym in the hallway, i had to yell at the people out there. ice machine on 2nd floor did not work. No bathroom exhaust fan. Tv remote had no battery cover. The experience...

”everything is always keep up and allways excellent”

”The night staff lady on the walker was not helpful or friendly she was more worried about getting outside to smoke cigarettes than help the guests very rude and unattentive but the rest of the staff made up for her horrible customer service”

”The largest beautiful the view is beautiful. The rents were very clean and the breakfast was hot and had a good variety. The food was good. We had a lovely stay.”

”The fire alarm went off @ 1:30AM. There was no communication from management & some of the guests on my floor discovered there actually was a fire in a trash can in the outside smoking area ( which left a dark suite mark on the building and melted a 5-6 ft section of the soffit. The fire truck was not called and there was now communication from management about remunerating guests (e.g. by a discount on a night's stay in the future, etc) It was scary and quite disappointing.”

”Breakfast was good and parking was good ”

”The property is lovely, the staff is top tier, Special thanks to Ms. Ricky for her amazing support and commitment to customer service. She was so helpful as it was my first of many stays in KY.”

”Carpet ripped and torn at the threshold. It was a handicapped room and I fear it was destroyed by wheelchairs constantly going over it. Otherwise, room was very nice, quiet and comfortable.”

”Great last minute stay!”

”Shower hand dirty hand prints on it in several areas. Breakfast too late for early travelers. Staff wonderful!”

”Everything was ok”

”comfortable bed, nice room and a great restaurant attached to the hotel on the second floor. The baby grand piano was a nice touch as well, lots of talented people played it while I was there.”

”The smell from the refinery was in the room the whole time coming in through the wall unit. It was horrible. ”

”Room was clean but it needed a lot of updates holes in the wall shower curtain nasty, and noisy probably would not stay here again”

”Absolutely loved it nice and clean friendly staff and the pool and hot tub was amazing!”