6/10 OK
Willette
Matkusti kumppanin kanssa
8.12.2025
Hyvää: Siisteys ja palvelut/mukavuudet
A lot of the staff did not seem courteous. More so, the younger interns. They lack customer service, interaction with individuals. The check in process could be a lot better. They need to have more individuals at the check in desk to assist. After a long day of travel, I stood in line way too long to check in about 45 mins. Also, be careful booking excursions through their services. They seem to be overbooking and then giving false reasons as to why they canceled you the morning of. They cancel but they don't allot a transfer of what you paid to go towards a new excursion. you have to wait 7-10 days for a credit and you have to rebook a new excursion. We would never book excursions through them again. I would rather pay the locals or someone else. My room was just ok. Nothing seemed to work properly. The Shower head was broken and would not stay in place, the ceiling fan button was broken so we couldn't turn the fan off or down. Service did a temporary fix and said that someone would come the next day to fix and they never did. The coffee pot wasn't working. A lot of little things that they seem to not check or fix properly. I wouldn't stay at this resort for these reasons. Too many minor issues for the cost. However, Saint Lucia is a beautiful place.
Willette
Yöpyi 5 yötä joulukuussa 2025
