My stay at the W was disappointing and fell far below expectations. Upon arrival, we checked in and we were given a room with a strong cigarette odor, though staff promptly moved us after we complained. The hotel’s eclectic design—an odd mix of modern and traditional—was poorly executed, with dim lighting throughout, except in the breakfast area. Several areas, including hallways and the elevator, showed signs of neglect, such as peeling walls. The elevator featured a bizarre video of painted lips synced to sensual music, creating an uncomfortable, brothel-like atmosphere.
The breakfast was subpar, offering limited options, and hygiene was a concern—a staff member sneezed openly near the food. One night, I found a dying cockroach in the bathroom, and although cleaners had serviced the room by the time we returned the next day, the insect remained until I reported it again. Housekeeping was generally lazy, failing to remove room service leftovers or properly dust. The bathtub and fixtures were also in poor condition. Overall, the experience did not match the price point and left much to be desired.