2/10 Hirveä
Santra Matleena
Matkusti ryhmän kanssa
4.12.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was by far the worst hotel I've been in. Let's start with the spa: "Sauna" wasn't heated at all: basically it was just a cold room with seats. Jacuzzi was little heated, but when you pressed on the bubbles, the whole pool started to smell like rotten eggs. The inside "heated pool" was icecold. Pointless to inform: our visit at the spa was very short. DO NOT PAY EXTRA IF YOU WISH FOR DICENT SPA.
Next stop: our room. Balcony door was broken and my friend hurt his hand while trying to open it. Air condition only blew 11 degreeses frozen air. We tried many times to change it to 20 degreeses, but it was no use. We had to switch it off for good. Barhroom floor floated every time you took a shower and there was'nt a drain anywhere but in the shower room so the water just stayed on the floor. But this was the high point: at 2 AM one morning, we were woken by a knock on the door. We tried to ask "who is this" and "what is this regarding" but we got a rude answer : "Can you just open the door now, we are from front desk". I should mention that you did'nt need a roomkey to use elevator, so there could have been anyone there. When I opened the two guys accused us of smoking in the room, cause they alarm had started. We denied the accusation and they checked our room. They found nothing and didn't apologize at all. Just said we opened the door too slowly and should go back to sleep.
The service at the desk was unhelpful and slow. Only good thing was breakfast and the service there.
