Hakalau Hotellit

”We enjoyed staying here. As a big cat lover I was pleased of the friendly cats they had. The only negative side was the noise which started between 7-8am on mornings. We stayed in unit number 1 so I think that the staff started their day in the room next to ours. Also a sponge for dishes in the room would be nice to have - now we had to borrow it from the kitchen. ”

”I understand this was an eco lodge. However, there is no air and little cross breeze. Our bed was broken, there were not enough towels (only 3 for 5 people), we were encouraged to shower by turning the water off while we used soap, the pots and pans were so dirty that some could not be cleaned. The worst was that the staff was unprofessional. They did not communicate effectively, they were dismissive about simple requests (like "how to check in") and once we did check in we NEVER heard from...

”Elevators never work, over the past times I’ve visited the valet parking has gone up, ants in the bathroom, never cleaned rooms until requested even though they asked and confirmed wanted my room cleaned daily. Twice they threatened to leave when they arrived after our request saying they didn’t want to hit traffic. Twice they mixed up our keys at the valet and almost gave us the wrong car. Ice machine is never working.”

”It was great staff was great will recommend for sure”

”Everything was great, the host sent the check-in information in advance, the bed was good, the shower was good – essential things after a long day of hiking in the national park”

”Great stay”

”Right on the Bay. Can hear the waves crashing.”

”Absolutely lovely property at the very top of a hill overlooking Hilo waterfront. The owners are very friendly and helpful if you need them. Otherwise, you never know they’re there. Perfect get away. Close to everything.”

”Liked everything and the early check in made it much more enjoyable”

”House was well cleaned and maintained. Sarge was very friendly. House was very quiet and peaceful. Will definitely stay there again”

”Adorable old beach house facing straight to the sea. Very friendly service, beautiful little dining area with great views. Amazing place!”

”This place is beautiful and charming. My self and my two horn h children stayed on the first floor in the large suite with two beds and a pull out futon. Unfortunately, the entire third floor was rented out to a family who were extremely loud. The children continuously ran around the floor and one evening the family had a party that was completely out of hand. I think the children were rolling pool balls on the floor and bowling with them. It was awful. Complaining did not cease the noise,...

”Beautiful place, but bugs in the bed didn't give much sleep during the night.”

”Pancakes were awesome! Staff very helpful”