PLEASE DONT STAY HERE IF YOU REQUIRE ANY ASSISTANCE
The staff was the most support lacking staff I have ever encountered,
We asked to receive our code early for an early check in, we were told no. Cool, then upon arrival we decided to book another night , I revived a message saying I can re book a new reservation and I can “leave my stuff in the room” which I assumed the same room, that was absolutely not the case , it meant the codes would be changed and I was locked out from 11-4 the next day away from my belongings and my needed medication while recovering from a medical procedure, I almost had to call the police because they refused to let us in ,and Expedia’s many attempts to contact the property were unsuccessful, once I gained access by following a person in the door (the locked us out of the whole building not just our unit ) we immediately packed and left ,
When I booked the second night and they said leave my stuff , I asked they to clarify what they meant by that because they were so strict with check in, but it wasn’t until 19 hours later when I was home and left that I even got a response.
And in response they told me if I wanted service to stay in a traditional hotel with smaller rooms and more expensive rates , however this isn’t really that cheap in comparison to many other lofts in Halifax which offer more options and have more flexibility and are also staff less , save your money and stay literally anywhere else . This place is absolutely terrible
O
