Hanover Hotellit

”Our room had a portable humidifier/AC unit. It was crazy loud and water sprayed out of it onto the bed. The mattress was not comfortable. The tv stand had a broken drawer that was sitting on an angle. Towels were supposed to be white, but had several stains on them. We had no coffee table, or chair like the other rooms.”

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”One of our favorite places to stay on our way through Michigan. Front staff are VERY friendly and VERY helpful. Property and rooms are very clean. Breakfast is better than most other places with scrambled eggs (not clear if box mix or just well scrambled), bacon strips (processed, but real meat), oatmeal, several choices of cereals, fresh bananas/apples, yogurt, waffles, and breads/toast. Pool is nice, but too small for swimming. Did not try hot tub, but looked nice. Rooms have very high...

”Everything was great as usual. I just wanted to let you know that the heating remote did not work well. We also could not find a local news/weather channel on TV. That might be nice to include instructions on how to find that, if possible. Thank you and we look forward to staying there again. ”

”Parking was easy.”

”Best thing about the hotel was that the front desk staff member was nice. The hotel is in poor shape and the reviews and ratings are misleading imo. The room smelled mildewy, the bathroom had mold and a strong smell, the bedding was stained (altho appeared washed) and the sound traveled so that every time a person went in or out of their rooms the doors slammed and woke us up. Our room door was hard to open and the windows ce machine was broken and no vending machines worked.”

”The hotel was poorly staffed. The breakfast was not fully stocked and all hot options were cold. The person working in the kitchen complained to us that staff was not showing up to work, and she didnt have enough help. Our room was ok, but it was not that clean. Bathroom floor was not cleaned and there was dirt on on the moldings. The bed was ok. We will look for another hotel near Lansing next time.”

”The breakfast wasn't that great”

”Relative new construction with a great staff.”

”Very clean stayed for weekend. Will be staying again.”

”My first time to Marshall and I wasn’t sure what to expect. Check in was quick and very pleasant. The room was large, clean and very comfortable. I didn’t have time to eat the next morning but it looked lovely, Checkout was a breeze! I’m putting the contact information on my phone book. I’ll definitely return there. My grandson is a student at the University of Olivet, so I’ll definitely be back!”

”Didn’t eat breakfast, they can clean their bathroom better. Room was clean. ”

”Poor customer service. Signs in the room say no problem if you forgot to bring amenities available upon request. Well all they had were 2 towels in the room and didn’t have any available and was told won’t be any until the next day in the afternoon. The receptionist way of expressing that was that he was being bothered and wasn’t even thinking about going above and beyond to make a loyal customer happy. Guess washing towels is too much work now a days.”

”Clean”

”We thoroughly enjoyed the hospitality offered at the Dow conference center and look forward to visiting again with other faculty!”

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”The room was clean. However, 2 of the containers were off the wall, laying on the counter. All three, soap, shampoo and conditioner were completely empty, and looked like it hadn't been filled in a while. The ice maker was broken and looked like it had been broken for a while. The hotels' web site advertises a continental breakfast. Nope. In fact, when we stayed there in 2023, they said that they hadn't served the breakfast since covid. They need to update their website to reflectthat there is...