6/10 OK
Ami, Los Angeles
Matkusti kumppanin kanssa
28.5.2024
Huonoa: Henkilökunta ja palvelu
The property is lovely, on the banks of Lake Chatuge in the mountains, but service didn't meet expectations. The front desk area is small & the two people who were there at check-in didn't greet or welcome us; they just looked at us until I said we'd like to check in (one was new & it seemed like the other was there helping, but he was also involved elsewhere so things seemed a bit confused). This was our first time at the property & we didn't know the layout so we asked how to get to Marina Station for dinner, & got instructions that weren't exactly accurate. Once we got into our room, we noticed two lamps that were unplugged, thinking at first that the bulbs were out but then realizing they'd been unplugged; housekeeping should check that lights work after each guest. The room was clean but the bathtub had a leftover razor cover, which again made me question the thoroughness of the housekeeping staff. The room was also missing a Do Not Disturb tag for the door, & the majority of the lightbulbs were the bright & glaring "daylight" instead of "soft light" ones. I appreciated the large bottles of shampoo, conditioner, & body wash, but there was no body lotion, which I expect from a resort hotel. The small balcony looked like it's not a part of the regular housekeeping & needed to be swept. In the morning there were terrible thunderstorms that caused the power to go out for several hours. The staff showed no care or hospitality during this & seemed annoyed by basic questions.
Ami
Yöpyi 1 yön toukokuussa 2024