2/10 Hirveä
Vipul
Matkusti perheen kanssa
9.7.2025
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Writing the review to express my concerns regarding our recent stay. The hotel which was advertised as pet-free. Upon arrival, we were assigned two rooms (one for us and one for our children), both of which had a strong odor of cat urine. This was immediately noticeable, and even your front desk female attendant who came to inspect the rooms acknowledged the smell.
Given that we specifically chose your hotel due to its pet-free policy—because members of our party have pet allergies—we were extremely disappointed. The presence of lingering pet odors clearly indicates that either pets were allowed in those rooms in violation of your stated policy, or that post-checkout inspections and cleanings were not conducted thoroughly.
Despite the discomfort and health concerns, we stayed because it was too late and impractical to find alternative accommodations. However, we believe a refund is warranted due to the misleading advertising, health risk, and compromised quality of stay.
Vipul
Yöpyi 1 yön kesäkuussa 2025