Hinckley Hotellit

”Amazing reception staff ! Lovely boutique hotel close to Chagrin Falls. Welcoming and professional reception staff make this a repeat choice for travel !”

”👍”

”It was a little loud because there were multiple youth soccer teams staying for a tournament. But there’s not a lot the staff could have done about it.”

”EXCELLENT CUSTOMER SERVICE!”

”Initial thought was thay it looked like a very nice place. The front desk staff were nice. Within 15 minutes of checking in, someone knocked on the door and barged in with a key. A man asked if we just checked in amd then left. The lady at the front desk advised it was housekeeping, saying that he heard a noise or noise complaint, so was checking. The pool was very large, though people were outside with the door being propped open. The hotel was quite loud.”

”Okay”

”I was pleasantly surprised by this hotel. It has character and the rooms are very spacious (it’s rare that our family of five doesn’t feel on top of each other). Every staff member we encountered was friendly and went out of their way to be helpful. Others have complained of noise but we thankfully did not experience that. I think this is my favorite hotel in a long time.”

”Long wait to check-in. Staff friendly and efficient. Parking was easy.”

”This is our go-to hotel when we come to Kent. The staff is always so friendly and helpful, the rooms are always super clean, and you can't beat the location.”

”Good value for money”

”Staff was friendly and courteous and accommodating to my late arrival and late check out.”

”Pet friendly, clean room, nice indoor pool and nice size room. Would stay again”

”Very clean and quiet”

”The staff was great. Very friendly and knowledgeable. It was great when we were talking with our driver on the shuttle that they make sure to do teamwork. Loved hearing that. Makes it a successfully run hotel.”

”Clean and dog friendly. Definitely a value proposition when traveling with a pet. We will return.”

”I was hoping the pool would be open. Also, the floors are sticky.”

”Price was high for the condition of the room. Plaster falling from ceiling in bathroom. A/C out in the lobby and hallway. Just a lot of little things not kept up in the bathroom.”

”Hotel was fine, but breakfast was expensive. You should include breakfast in the rate. Otherwas hotel was fine.”

”The staff was awesome, the bed was comfortable and the evening reception and breakfast was nice. It would have been nice if there were non pork options for breakfast”

”We stayed on a Saturday night into Sunday, we booked a king size bed with a sofa bed. In reservation I included the fact that we would be traveling with our children and their ages, as requested. We arrived at our room and noticed there wasn’t any linens for the sofa bed for our two very young kids. I tried calling front desk 3 times and the line kept getting picked up & disconnected. I notified the front desk person when we were heading out to our activities on Saturday early after noon,...