The people in this place should not be called hotel staff - none of them is trained for this, they are indifferent at all times - not greeting when you come around the reception, not supplying the spa with the necessary items (towels), not caring about your but about their comfort - the night shift were talking to each other and smoking just below my open windows!
With that kind of "service" the good impression of the positive sides, like the modern structure and the big well-equipped rooms, just fade out.