Luokitus perustuu 273 tarkistettuun arvosteluun
4,9 Huoneen siisteys
4,9 Palvelu ja henkilökunta
4,9 Huoneen mukavuus
4,9 Hotellin kunto
Expedian tarkistetut arvostelut
Vahvistettu matkustaja
Lisätty 29.12.2019
Great room. Good location. The staff was very accommodating.
Kommentin lähettäjä: Hotellin johto
30.12.2019, Manager, Hotellin johto
Dear guest, thanks for this friendly description. We are happy to know we have met your expectations during your stay in our hotel.
Best wishes! We hope to see you soon,
Vahvistettu matkustaja
Lisätty 27.12.2019
Kommentin lähettäjä: Hotellin johto
29.12.2019, Manager, Hotellin johto
Dear guest, we are delighted to read your impression! We truly appreciate your feedback, thanks for appreciating our commitment.
Kind regards,
Vahvistettu matkustaja
Lisätty 19.12.2019
Kommentin lähettäjä: Hotellin johto
22.12.2019, Manager, Hotellin johto
Dear guest, we are delighted to read your impression. Thanks for appreciating our commitment, we truly appreciate your feedback.
Kind regards,
Vahvistettu matkustaja lähtöpaikka: Mainz
Lisätty 16.12.2019
Feundliches, sehr hilfsbereites uns höfliches Personal. Sehr gutes Frühstück. Komfortable Zimmerausstattung. Ruhige Lage in der Altstadt. Sehenswürdigkeiten gut zu Fuß erreichbar.
Kommentin lähettäjä: Hotellin johto
22.12.2019, Manager, Hotellin johto
Dear guest, thanks for recommending us! We are pleased to read you have had an enjoyable experience in the Gravina 51. We hope to see you very soon!
Kind regards,
Vahvistettu matkustaja lähtöpaikka: Sassari Sassari
Lisätty 10.12.2019
Mi è piaciuta la posizione centralissima. Bella la camera e bello il bagno. Personale molto gentile. Molto comodo il servizio shuttle da e per l'aeroporto
Kommentin lähettäjä: Hotellin johto
15.12.2019, Manager, Hotellin johto
Dear guest, thanks for this friendly description. We are happy to know we have met your expectations during your stay in our hotel.
Best wishes! We hope to see you soon,
Vahvistettu matkustaja lähtöpaikka: Seattle, WA
Lisätty 9.12.2019
Spacious room with a lovely entry area. Large bathroom with an actual bathtub. Very convenient to have the iron and ironing board actually in the room. Large wardrobe. Nice breakfast room with beautiful presentation and attentive, but not overbearing attendants. Excellent location to access all the sites, and a short walk to the bus station.
Kommentin lähettäjä: Hotellin johto
15.12.2019, Manager, Hotellin johto
Dear guest, thanks for this kind description. We are happy to know we have met your expectations during your stay in our hotel, especially when it comes to breakfast.
Best wishes! We hope to see you soon,
Vahvistettu matkustaja
Lisätty 26.11.2019
Loved it and being a solo female traveller the hotel were super helpful with information on getting around and places to eat
Kommentin lähettäjä: Hotellin johto
30.11.2019, Manager, Hotellin johto
Dear guest, thanks for this kind description. Thank you for taking your time and recommend us. Our team works very hard to please every guest's expectations and, therefore, we genuinely appreciate lukewarm reviews like yours.
We hope to see you very soon!
Best wishes,
Vahvistettu matkustaja
Lisätty 24.11.2019
G51 lived up to its top ratings room size and facilities cleanliness and services first rate the reception staff so helpful and friendly just smoothed everything we wanted to do and know from advising great places to eat, and booking tickets. For example we asked if they could recommend where to see a flamenco show told us don’t worry.we will book and get you some good seats -front row and excellent show in Tirana. From greeting email before we left home to the breakfast goody bag when we checked out early in the morning could not fault the place.
Kommentin lähettäjä: Hotellin johto
30.11.2019, Manager, Hotellin johto
Dear guest, thanks for considering our commitment to our services. We are thrilled to read you have enjoyed Le 51! This apartment is our cherry on the cake, we are glad you appreciated our dedication. Thanks again for the kind description!
Kind regards,
Vahvistettu matkustaja lähtöpaikka: Sevilla
Lisätty 23.11.2019
I booked the hotel and needed to reschedule....as they very kindly did....so far so good. Only a few days before arriving I got a message that they double booked and rebooked me - without any approval or even talk to me to a hotel I definitely didn’t want to stay at. Because it was so close to the actual stay, there really weren’t any other options. I was offered a free ticket to the Alcázar (value absolutely nothing and I’d already been there a lot of times) or the invitation to come over to the hotel (that I paid for but couldn’t stay at....) to talk it over. Huh? Seriously. Don’t have a clue what happened, just know I don’t recommend them as they are clearly unreliable and have issues planning. Will never ever book again.
Kommentin lähettäjä: Hotellin johto
24.11.2019, The Manager, Hotellin johto
Dear Madam,
First of all, I wanted to tell you again that we understand your disappointment and frustation. And I would like to apologize once more.
However, it is not fair to say we are as horrible as you are describing.
1) You asked to change a non refundable stay. We accepted willingly and without extra cost. Some hotels are not flexible at all.
2)We contacted you some days before to arrange the reallocation the best possible way. We could have looked for different options if the one we suggested was not good for you. But you refused our assistance.
3)The room we booked for you was upgraded to a Superior Double room for your comfort. No extra cost.
4)We offered to buy Alcazar Tickets as an extra offer. We thought you would appreciate our present.
5)In order to apologize properly and to invite you for a drink, we asked you to come to see us. But that was rejected too.
Nothing was good enough for you. We do understand your anger, but believe me, if we were such a terrible horrible hotel we would not have done none of the above. It was a mistake and we tried to make it up the best possible way.
Vahvistettu matkustaja
Lisätty 18.11.2019
Kommentin lähettäjä: Hotellin johto
30.11.2019, Manager, Hotellin johto
Dear guest, we are delightful to read your impression! We truly appreciate your feedback, thanks for appreciating our commitment.
Kind regards,
