Halvat hotellit - Hoa Lu, Ninh Bình

”I had a lovely time at Lavender home stay. The location is perfect, close to the lake but a little tucked away from the main strip meaning you have some privacy. The room was spacious and tidy with a big bathroom, I didn’t get a chance to use the pool but it seemed very clean and other guests were enjoying it. Nam, the owner, was amazing, so kind and friendly, gave great recommendations and was helpful.”

”Company listing on Expedia website showed room with discount that seems to be very limited in availability. Contacting hotel staffs were not helpful in resolving issues with reservations. ”

”Friendly manager made for a great stay ”

”Horrible service received from the hotel staff. Pre-booked and paid rooms were not “available”. No notice from the hotel beforehand. Hotel didn’t help to arrange another accommodation. They just told to go nearby dormitory. ”

”When I arrived they gave someone else my room because they bribed them with cash in hand so I got given a room I did not want. Nearly every time I ordered food they wouldn’t make the food so I would have to remind them 30 minutes later that I have ordered food, I felt as if maybe I should be more upfront and demanding to get my meals? Very weird feeling. 3 nights in they tried to say I have 3 meals unpaid for so I told them to investigate and later that night they admitted I did pay upfront for...

”We loved this place! So clean and friendly staff. The best bit is the position, easy 5 minute walk into the main part of Tam Coc, but far enough away to be quiet. Plus you get a perfect view from sitting your bungalow or in the breakfast area to the river with all the boats passing. You could lose lots of time just sitting watching everyone pass by. ”

”We booked the private family room/suite. We arrived early and were allowed to leave our bags. Upon our return many hours later our room was gone. They did not mention this earlier and had plenty of time to do so, especially given that they sat us down for water to welcome us. The reasons for not providing our room varied, including bad plumbing to no electricity, but based on the conversation I witnessed with an earlier customer, I believe they gave our room away. The other customers had some...