Thank you very much for your time and feedback here. We look forward to welcoming you back again, giving us another opportunity to serve you better.

Dear Mr. LingThank you for your comments, Firstly, we would like to apologize for the inconvenience and disappointment that you experienced during stay with our hotel recently. We assure you that your complaint and the any problem the may exist and help to improve our hotel service further. We also note your valuable comment the about our service. We have put relevant escalate your feedback and complaint to the branch concerned as soon as possible. Once again, please accept our sincere apologies and we look forward to serve you again.Should you require any further assistance, you are welcome to contact our Duty Manager Team.Best Regards,Mr. Ray CheungAssistant Front Office Manager

Dear Ms. Chan Warm Greeting from Hotel One EighteenThank you for nice review. We are glad you had a wonderful experience during staying with us. Once again, appreciated of your beautiful comment and we look forward to welcoming you back soon. Best Regards,

Warm Greetings from Hotel One Eighteen!Thank you for choosing Hotel One Eighteen and taking the time to give us your valuable comments about your recent stay. We are delighted to read your compliments and appreciated of your supportive comments to our hotel, there is no better motivator than the feedback from our valued guests, on behalf of the management I thank you.I hope that you will return again as we look forward to welcome you back. If we can assist with any arrangements in the future, please feel free to email us at any time.

Dear Angelina,Warm Greeting from Hotel One EighteenWe regret to learn about the unpleasant experience you encountered, which has brought up to our serious attention, taking a note of every detail on your mentioned. We understand your feelings and regret that our staff could not assist of a better way to handle. Please accept our sincere apologies for the incident and we have shared your feedback with the team and necessary training will be conducted in order to prevent such incident from reoccurring and improvement of our services. Ms. Angelina, we certainly hope that the above incident has not marred your impression of Hotel One Eighteen.Once again, thank you for taking the time to provide your feedback. We look forward to the opportunity of welcoming you back to the hotel in the near future.Best Regards,

Thank You for using your valuable time to give us our rating. We will keep on improving our services. Hope to serve you again in a not too distance future.Best Regards.

Thank You for sparing your valuable time to give us our rating. We will keep on improving our services. Hope to serve you again in a not too distance future.Best Regards.

Thank You for your valuable time to give us our rating. We will keep on improving our services. Look forward to welcoming you again on 10 Dec.Best Regards.

Dear Susan,Thank you very much for taking your precious time to share your experience. We regret learning of your disappointment regarding the recent experience you had with our service, please allow me to extend our most sincere apologies for the shortfalls in our service. The service you received is not indicative of our usual service levels, as we always aim to extend the highest level of care to our guests. Please rest assured that your feedback is shared with the team including the respective manager for immediate improvement. We look forward to welcoming you again in a not too distance future.Best Regards,

Thank you for taking time giving us your valuable comments, we will keep improving our services to met higher level of standard.Hoping to see you again in a not too distance future. Thanks & RegardsHotel One Eighteen

Greeting from Hotel One Eighteen!Thank you for your time given us your valuable comments, rest assure that we'll keep up our services and hoping to see you in a not distance future.Thanks & Regards,Hotel One Eighteen

感謝您選擇香港盛捷維園公寓酒店，並分享您的入住體驗！期待您的再次光臨！

Greetings From Hotel One Eighteen!Thank you for your time given us your valuable comments. Rest assure we will keep on improving our standard and hoping to see you again in not too distance future.RegardsHotel One Eighteen