my flight was late so i didn't check into the hotel till 7pm. the staff were unhelpful, even to the point dismissive. i asked for room upgrade and got a blank NO! no one seems to like working with Expedia anymore and realised it was almost half price if id booked direct (!!) i asked for late check out, and guess what, told NO!! hotel is basic, staff have no clue what they are doing, room was basic, not even properly clean as there were crumbs on the table. i stay here because its next to our office but i think i need to reconsider options. (wondering if its new management, as the staff used to be MUCH better previously the 10 times i've stayed here! this trip seemed like an issue for them to host guests!) sad, as they don't seem to care if you stay here or not, stay regularly or not..
