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Arvostelut: Castle at Waikīkī Grand

2.5 out of 5
Castle at Waikīkī Grand
134 Kapahulu Avenue, Honolulu, HI

Arvostelut

6,6
Arvosana 10 - Loistava. 182 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 290 kautta 1002 arvostelua" "
Arvosana 6 - OK. 255 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 133 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 142 kautta 1002 arvostelua" "

6,6/10

Siisteys

7,2/10

Henkilökunta ja palvelu

6,4/10

Palvelut/mukavuudet

6,2/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Jarmo

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Kauhea läävä
Aivan hirveä "hotelli". Tämä on jokucondo tyyppinen murju jita ei siivota eikä öisin ole henkilökuntaa paikalla.
Yöpyi 2 yötä heinäkuussa 2019
Ronald Sugihara, Hotel Manager vastasi 5.8.2019
Aloha Kauhea, Thank you for staying with us at the Castle Waikiki Grand Hotel. I am very sorry you found the hotel to be not cleaned. We do have our security guard on property after hours between 10:00 P.M. - 6:00 A.M. and hotel staff from 6:00 A.M. - 10:00 P.M. I am sorry if you missed seeing the security guard after hours. Thank you for your feedback.

6/10 OK

Sari

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2018
Ronald Sugihara, Hotel Manager vastasi 31.12.2018
Aloha Sari, Thank you for staying with us at the Castle Waikiki Grand Hotel! We hope you enjoyed your stay and appreciate you rating us. Mahalo!

8/10 Hyvä

shamika

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The property looked nothing like the pictures. The staff was amazing and check in was amazing. Just really need to update the pictures that are posted online
Yöpyi 5 yötä toukokuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 22.5.2024
Aloha Shamika,Thank you for staying with Castle @ The Waikiki Grand Hotel! We are happy to hear you enjoyed our staff and our check-in process! We are sorry the views and balconies in pictures you saw when making your reservation are 'stock' pictures. We will address the pictures on-line to try and have the actual views of the room types on-line. We appreciate your feedback!Mahalo

2/10 Hirveä

juan

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I stayed here for my honeymoon and was inconvenienced the whole time. We booked a nicer room with a better view in our package and they gave us a dirty small room. We did not ask for and they did not let us know either that we would be getting a horrible room. We had to stay there for two days when it cut into our honeymoon time so two out of the five days, we had to stay in a bad room and when we moved to the new room, it was slightly better, but it was still dirty. It was still rundown, and it did not match the pictures at all. We also paid for parking there cause we got a rental car and the manager kept parking in our space other people kept parking in our space. It was supposed to be assigned parking but every time we had to call the front desk when we’d really not wanna worry about that and it was such an inconvenience the whole time we were there we asked if we can get a refund or refunded the difference of what we paid and they just laughed in our face and we were so disappointed when we first got there cause the room looks so rundown, and it did not match the photos
Yöpyi 5 yötä huhtikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 10.5.2024
Aloha Juan,Thank you for staying with Castle @ The Waikiki Grand. We are sorry about your experience with us for your honeymoon. We are sorry about having you stay in unit #1001. We had explained upon check-in that the unit is smaller than the other Sundeck Studio units and that we can move you to the standard Sundeck Studio when it came available two (2) days after check-in. We are glad we were able to get you into a better room, unit #1004, two (days) after check-in. We are also sorry about the parking situation. We appreciate your feedback.Mahalo

8/10 Hyvä

Raymond

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 4.5.2024
Aloha Raymond,Thank you for staying with Castle @ The Waikiki Grand! We hope you enjoyed your accommodations, our convenient location and our friendly staff. We appreciate you taking the time to rate us and look forward to your return in the future.Mahalo

2/10 Hirveä

Ana Cristina Tamayo

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Please don’t book here. Our room was so dirty and the mattress was literally on the floor. It’s weird that they send you to a random room to check in. There’s better out there!
Ron Sugihara, Castle Rental Program Manager vastasi 28.3.2024
Aloha Ana Cristina,Thank you for staying with Castle @ the Waikiki Grand Hotel. We are sorry for the check-in experience being strange and the room you speak of being dirty. The room has the extra thick box spring on the floor with the 14" thick mattress on top of it. We thank you for your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

2/10 Hirveä

PETER

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Charged a 100 dollars cleaning fee that wasn’t disclosed to me prior to booking
Yöpyi 3 yötä maaliskuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 19.3.2024
Aloha Peter,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are very sorry about the 'Check-Out Cleaning Fee' not being made clear to you by the 3rd party company you reserved your room with on-line. We appreciate your feedback.Mahalo,Ron SugiharaCastle Rental Program Manager

10/10 Loistava

Huong

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Very good customer service. Property is pretty old. Thank you for having us . We appreciate you all, especially Roxy and her crew.
Yöpyi 4 yötä maaliskuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 19.3.2024
Aloha Huong,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy you enjoyed our staff and customer service! We hope you enjoyed your accommodations as well. We do agree that our property is old as it was built back in 1963. The building management is currently working on a new pool area. We appreciate your feedback and look forward to your return in the future!Mahalo,Ron SugiharaCastle Rental Program Manager

4/10 Huono

matthew d

Yöpyi 9 yötä helmikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 28.3.2024
Aloha Matthew,Thank you for staying with Castle @ the Waikiki Grand Hotel. We hope you enjoyed our convenient location and friendly staff. We appreciate you taking the time to rate us. Please feel free to reach out to us should you wish to discuss your stay. Mahalo,Ron SugiharaCastle Rental Program Manager

6/10 OK

James

Hyvää: Siisteys
Room to small not enough room for the bags to open
Yöpyi 3 yötä helmikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 27.2.2024
Aloha James,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry the rooms here are smaller. We are more about the convenience. We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

10/10 Loistava

Al

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location, location, location. We paid extra for ocean view and well worth it. Since it's a condo, no real service.
Yöpyi 7 yötä helmikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 27.2.2024
Aloha Al,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

8/10 Hyvä

Jeffrey

Nice and close to lots of activities
Yöpyi 3 yötä helmikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 27.2.2024
Aloha Jeffrey,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We hope you enjoyed your accommodations, the beautiful views, and our friendly staff. We appreciate your feedback.Mahalo

4/10 Huono

uvaldo

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the Beach very close to it but in our room wasn't anything to swep the sand away
Yöpyi 6 yötä tammikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 27.2.2024
Aloha, Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry we do not leave brooms and dustpans/vacuums in all the rooms. We do have them available for use. We hope you enjoyed the beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

8/10 Hyvä

Justin, Greybull

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The staff were all totally amazing. The property needs a total update. stayed in room 508. patio door would not lock. the supervisor took immediate action and helped with a solution. again the staff was amazing but owners of property need to invest in some much needed renovation
Yöpyi 8 yötä tammikuussa 2024
Ron Sugihara, Hotel Manager vastasi 27.2.2024
Aloha Justin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We had the patio door lock fixed. Thank you for pointing that out to us. We appreciate your feedback and look forward to your return in the future.Mahalo

10/10 Loistava

Linda

Yöpyi 3 yötä tammikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 20.3.2024
Aloha Linda,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We hope you enjoyed your accommodations, friendly staff and our convenient location. We appreciate your taking the time to rate us! We look forward to your return in the future.Mahalo!

10/10 Loistava

inhyung

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha In Hyung,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We thank you for giving us a high rating. We hope you enjoyed our convenient location, friendly staff and your accommodations. We appreciate your rating and look forward to your return in the future.Mahalo

10/10 Loistava

MAKI

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This was my first time using a hotel condominium, and it was comfortable. Check-in and check-out were done in room 512. Although the business hours of the management office and the front desk are different, there was no problem if we informed them in advance that we would be checking out early in the morning. The view from the observation deck in the common space is spectacular. I stayed in room 515, and the view from the lanai was wonderful as you could see Diamond Head and the ocean at the same time. In January, I was lucky enough to see the sun setting over the sea. I really liked the interior of the room and the plants. The kitchen was easy to use and had plenty of cooking utensils. The hospitality of all the staff was also wonderful. Thank you for your kindness.
Yöpyi 5 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Maki,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location, beautiful views and sunsets, our friendly staff and your accommodations! We appreciate your feedback! Mahalo

2/10 Hirveä

Afke

Yöpyi 7 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Afke,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We hope you enjoyed our friendly staff and our convenient location. Please feel free to reach out to us 808-923-1814 should you wish to discuss your stay.Mahalo

8/10 Hyvä

Adriano

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Amazing Location, half a block from the beach.
The hotel could not be in a better location. Half block from the beach, near everything restaurants, mall, bars, downtown. The price we got is unbeatable for the location. The property itself is a little outdated, could use some improvements but overall is great for sleeping as we stay out all day. My room had a full kitchen with stove, microwave, fridge and full kitchenware. Depending on how you book you could book with Waikiki Grand Hotel (building name) or could be with Castle Resorts (like a management co.) So from what i understood if you book with Castle Resorts (my case) most units a privately-owned and each individual owner does what they want as far as updates in the unit my unit wasnt too bad the only complaint was the mattress too old and hard on your back but after the first night you get used to it. It is a little weird how they operate so dont judge the book before you "read". So you register at the front desk as you normally would but if you booked with Castle Resort you have to go to a room in the 5th floor felt a little sketchy and do a real check in there, room is jam packed with hotels supplies, almost like a hoarder, but once you past that you will be ok. Other thing there is no room service and if you need supplies you have to go to the 5th floor room yourself to get it. And the cleaning fee you pay at check in is only for the checkout cleaning, does not include room service.
Yöpyi 5 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Adriano,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and your accommodations! We hope you enjoyed our friendly staff. We have addressed the bed mattress and are planning to change it out. We appreciate your feedback! Mahalo

6/10 OK

Tarkistettu asiakas

Huonoa: Siisteys ja huoneen mukavuus
Location is great. But don’t expect much else.
The hotel room felt like it was someone’s old room. The sheets you sleep in feel like someone’s old sheets. The blanket was gross looking. The room itself was cool. There is no way to turn off the TV. The power button doesn’t do what you think it’s supposed to do. There is no cleaning service while you are there. I was there over a week and the room did not get cleaned once. I could tell by the build up of sand you end up with in your room. I tried to keep it maintained but you’re at the beach all the time it’s impossible. But you will be charged a cleaning fee, although the cleaning is clearly not to make your stay more comfortable. Oh and I hope you don’t like sleep. Because although this is of no fault of the hotel, it is what it is. There are a few roosters that hang out at the park across the street. They crow when it’s dark basically. Not at sun rise. They crow all the time. The doors can muffle the sound slightly, but you will be hearing them.
Yöpyi 9 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay. We are also sorry we that the Check-Out Cleaning Fee does not include daily cleaning. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Again, we are sorry.Mahalo

6/10 OK

Cara M

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’ve been to Honolulu many times. This was my first stay at this hotel. It’s suitable as a place to sleep and shower. The location, in my opinion, is great. I did feel duped by the “cleaning fee”. I would not stay here a second time, but it served its purpose for my trip to Honolulu. The staff was friendly also.
Yöpyi 5 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Cara,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being made clear during the reservation process. We hope you enjoyed our convenient location and our friendly staff! We appreciate your feedback! Mahalo

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu
ベッドが小さい
Yöpyi 5 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry you found the bed was too small. We hope you enjoyed our convenient location and our friendly staff! We appreciate your feedback! Mahalo

6/10 OK

Gary

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Great location. Room needed carpet cleaned or replaced. Mattress on bed was very soft and uncomfortable, needs replaced. Wood molding trim inside the bathroom door damaged, needing replaced or repaired. For the price point and location of the condo the room was actually great, just in need of maintenance.
Yöpyi 7 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Gary,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you found the value of our property. We are sorry about the maintenance issues you mentioned. We had these issues fixed. We hope you enjoyed our convenient location and our friendly staff. We appreciate your feedback! Mahalo

2/10 Hirveä

Ray

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Choose Somewhere Else
The room was dirty, yet they charge me $50 to clean. Stains on the wall, baseboards are dirty, bed headboard loose and bangs the wall, toilet loose from the floor, "cleaning lady" parked in my spot that I was paying for, keypad door locked me out twice. Furniture is old and stained. Only allowed to switch towels every other day. Dark hallways. I stayed one night and was charged $300; I could have stayed at a much nicer place for that price. I was scheduled to stay there one week; I checked out and moved to a much nicer place for less money: The manager never returned my call to discuss the $50 cleaning charge. Hotel LaCroix. Not worth the price at all. Stay elsewhere. Buyer beware. This was room 904.
Yöpyi 6 yötä joulukuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha Ray,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the Check-Out Cleaning Fee not being transparent during the reservation process and sorry for the stained table. We are sorry about others parking in your reserved parking stall. We appreciate your feedback.Mahalo

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The World now
Well I'm late doing this but hear goes on our first day we had a bomb threat,16 police vehicals, vest's, door buster, and AR type rifles. That six cops showed up for a screaming lady and her boy friend. There's also a group of young people riding up and down the st. usually after 9:00pm electric bike, croch rockets and mopeds doing willies fasing up and down. But it's a beautiful area thats being taken. Also lots of homless and fighting in the park cops for a third time.
Yöpyi 8 yötä syyskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry that we cannot control the situations guests come with after checking in to our hotel. This is not a normal situation. This happened in mid-September and has not happened since. We are sorry about what happened during your stay. We appreciate your feedback.Mahalo

2/10 Hirveä

David, Regina

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room could be best described as a hole. The box spring and mattress was on the floor and had no bed frame. The room had a 2 and 1/2 foot pillar in the middle of the room. The table, an old weathered outside table and two Miss matched chairs looked like rodents had lived in them. It was so bad I couldn’t stay one night there. Thanks to Expedia they moved me. I wouldn’t recommend the place to my worst enemy
Yöpyi 15 yötä marraskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel. We are sorry about the issues you experienced during your stay with us. We are also sorry you did not take us up on our offer to move rooms to and upgraded unit. We appreciate your feedback.Mahalo

8/10 Hyvä

Ali

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel people and staff. Maybe the best lication in Waikiki. I like the Zoo and the Aquarium, so they are both walinkg distance.
Yöpyi 4 yötä marraskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 24.1.2024
Aloha AliThank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and our friendly staff! We hope you enjoyed your accommodations as well. We appreciate your feedback! Mahalo

8/10 Hyvä

Corbin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Roxy was amazing and made us feel welcomed and took care of everything we needed during our stay! Cant wait to come again.
Yöpyi 8 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 17.11.2023
Aloha Corbin,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed Roxy's Aloha and customer service! We hope you enjoyed your accommodations and our convenient location. We look forward to your return in the future.Mahalo

8/10 Hyvä

Christine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our stay on my first trip to Hawaii to get married.The staff help make this trip memorable.
Yöpyi 7 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 6.11.2023
Aloha Christine,Congratulations again! It was a pleasure having you stay with us on this special occasion! We are happy our staff made this a memorable trip! We hope you enjoyed the accommodations and our convenient location. We look forward to your return in the future!Mahalo!

8/10 Hyvä

Thomas

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Centrally located with a wonderful staff. Close to the beach. Bar/club/restaurant located in the same building on the 2nd floor which may it quite convenient for the stay.
Yöpyi 7 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 6.11.2023
Aloha Thomas,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our friendly staff, convenient location and Hula's Bar & Lei Stand on the 2nd floor! We appreciate your feedback! We look forward to your return in the future!Mahalo!

2/10 Hirveä

Victoria

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Cockroaches in unit
Ron Sugihara, Castle Rental Program Manager vastasi 31.10.2023
Aloha Victoria,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry you had roaches in your room during your stay. We have completed pest control right after you checked out with us. Once again, we are sorry. We hope you enjoyed our beautiful views, convenient location and our friendly staff. We appreciate your feedback.Mahalo

6/10 OK

David

Matkusti ryhmän kanssa
Great location. Just needs updating.
Yöpyi 7 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 31.10.2023
Aloha David,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are working on updating all of our units to bring them up to standard. We hope you enjoyed the beautiful views from our Sundeck on the top floor, and our friendly staff. We appreciate your feedback.Mahalo

6/10 OK

Phillip, Los Angeles

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
So from the rating, I don’t want you to get the impression that I didn’t enjoy my stay, as I actually did. There was a faulty plug in the room, along with insects and other unpleasantries that I don’t need to get into. I will say that whomever does hiring for your organization is top drawer and you have amazing staff who are quite friendly and accommodating. I realize the hotel is in a transitional period right now, so please don’t take this personally, I just felt that I should be forthright in my opinion.
Yöpyi 2 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 31.10.2023
Aloha Phillip,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay for the most part and enjoyed our friendly staff! We are sorry about the faulty plug and insects in the unit. We have addressed these issues. We hope you will join us again in the future so we can right the wrongs you experienced during your stay. We appreciate your feedback.Mahalo

10/10 Loistava

Aurora

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice view of the Diamond Head & ocean view. Next to Beach and zoo.
Yöpyi 5 yötä lokakuussa 2023
Ron Sugihara, Hotel Manager vastasi 26.10.2023
Aloha Aurora,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our beautiful views and our convenient location! We hope you enjoyed your accommodations and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future!Mahalo!

8/10 Hyvä

Roger

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
I really enjoyed the location especially for the price. Would definitely stay again.
Yöpyi 4 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha Roger,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay! hope you enjoyed your accommodations, our convenient location, and our friendly staff. Thank you for taking the time to write a review. We look forward to your return in the future.Mahalo!

4/10 Huono

James

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They require you to remove your own trash while charging a 'cleaning' fee, yet my unit did not recieve any sort of housekeeping over the course of 5days. Not even clean towels. A roach was seen scurrying across the floor as well I left my luggage outside upon returning home to prevent unwanted guest.
Yöpyi 5 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha James,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are sorry about not being able to clean and service your unit. We are not offering these services due to the heavy presence of COVID-19 and influenza. We are sorry about the one roach you saw in your room. We hope you enjoyed your accommodations, our convenient location, and our friendly staff. We appreciate you taking the time to write a review.Mahalo

6/10 OK

Jim, San Francisco

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Before you read this review understand it is written from a perspective of my personal needs and quirks and despite all the negatives I would stay here again. It is hard to get peace and quiet in Waikiki but the Waikiki Grand which overlooks Kapiolani Park and has unparalled views of Diamond Head offers that. It is out of the way of the bustle of Waikiki and the Cathedral of shopping, Kalakaua Avenue. Do not expect opulence or luxury. The rooms as are offered by Castle are utilitarian and spartan, bring your own power bar and extension cord as the outlets are inconveniently. The pictures of the "kitchenette" are downright misleading and decietful. But yet understanding all this i would stay there again.
Yöpyi 3 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha Jim,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed the beautiful views and our convenient location! We are sorry about the issues with not having enough power sources in the room. We are also sorry the kitchenette is misleading being an induction cooktop, not an actual stovetop. We appreciate your feedback. Please reach out to us direct if you decide to stay with us again (as you mentioned), and we will be sure you have a room with an actual cooktop and enough power sources. We appreciate your feedback.Mahalo!

2/10 Hirveä

del, Murrieta

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Old have to take out your own garbage and beg for toilet paper only has a good location
Yöpyi 8 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha Del,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are sorry about having to bring out your own garbage and come to us for toiletries and amenities. This is due to COVID-19 and influenza having a heavy presence still. We appreciate your feedback.Mahalo

10/10 Loistava

Jetson Yun Kui

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great spot! Right by the beach, everything you need is just a walk away! Great view on the sun deck as well!
Yöpyi 6 yötä lokakuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha Jetson,Thank you for choosing The Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location and the beautiful views from our Sundeck! We hope you enjoyed your accommodations and our friendly staff. We look forward to your return in the future!Mahalo!

10/10 Loistava

Joshua

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed here for a few nights for a birthday getaway. Rooms are quiet and comfortable but could use updating like others mention. View is beautiful. Staff is amazing. Perfect location to the beach or to walk around or bar hop. Will book again!
Yöpyi 5 yötä syyskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 3.10.2023
Aloha Joshua,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We were happy you joined us for your Birthday! We are happy to hear you enjoyed the beautiful views and our friendly staff! We appreciate your feedback and look forward to your return to our updated rooms in the near future! Mahalo

8/10 Hyvä

Isaiah

Yöpyi 7 yötä syyskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 26.10.2023
Aloha Isaiah,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We hope you enjoyed your accommodations, our convenient location, and our friendly staff. Thank you for taking the time to rate us!Mahalo!

6/10 OK

Isaiah

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the location of the property. It was in great walking distance to everything we wanted to do. The hotel room itself sucked they never cleaned. We had two rooms and had to pay close to 400 dollars for a cleaning fee and no one ever cleaned we had to get new towels the whole time. We were allowed 1 towel for 2 days and that was not enough for 2 people especially for tourists going to the beach everyday. I loved the burger place that was in the hotel it was affordable compared to everything else that was around.
Ron Sugihara, Castle Rental Program Manager vastasi 15.9.2023
Aloha Isaiah,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our prime location and Teddy's Bigger Burgers in the lobby! We are sorry about the misunderstanding on the room cleaning. Upon check-in, our staff explains in detail that we do not clean rooms during your stay due to COVID-19 still having a heavy presence. Also that we change out two beach towels every day and all towels every 2nd day. We appreciate your feedback.Mahalo

8/10 Hyvä

sara

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful people and the best view on the island, of that I am sure. There is no daily or weekly cleaning service--so we had the same sheets and towels all week long which was different than I'm used to when staying at a hotel, and you have to dump your own garbage which wasn't a huge deal, but just a little surprise. The manager was wonderful, and the front desk staff amazing when I had a driver that started sending me gross body pics unsolicited. Gross. They made sure he wouldn't have access to my room which was a relief. So gross. Rent a car. Don't use the drivers. Don't give anyone your private number to pick you up to go anywhere. seriously. gross. the hotel was wonderful though really great!
Yöpyi 7 yötä syyskuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 14.9.2023
Aloha Sara,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay, and our friendly staff altogether! We are sorry we are still not offering servicing rooms due to COVID-19. We are very sorry to hear of your horrible experience with your driver.We appreciate your review and look forward to your return in the future!Mahalo!

10/10 Loistava

Kelcy Renee

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Overall a great and easy stay. Property manager was great and friendly and gave us a discount. Lots of food close by and ABC stores are everywhere. The walk to the beach takes very little time. Only complaint is the hotel needs black out curtains. It’s like the middle of the day in the middle of the night.
Yöpyi 4 yötä elokuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 5.9.2023
Aloha Kelcy,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed your stay with us, our convenient location and our friendly staff! We will look into having black-out curtains installed to darken the room as mentioned. We appreciate your feedback and look forward to your return in the future! Mahalo

10/10 Loistava

Elizabeth

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The people is amazing and the place it is fantastic
Yöpyi 6 yötä elokuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 29.8.2023
Aloha Elizabeth,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy you enjoyed your stay with us and our friendly staff. We hope you enjoyed our convenient location. We thank you for taking the time to write a review. We look forward to your return in the future.Mahalo

8/10 Hyvä

Nathalie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 12 yötä elokuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 29.8.2023
Aloha Nathalie,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! Thank you for taking the time to rate us. We hope you enjoyed your accommodations, our convenient location and our friendly staff. Mahalo

6/10 OK

Irma

Hyvää: Henkilökunta ja palvelu
I like it, because everything was close. I don't like the cucarachas.
Yöpyi 8 yötä heinäkuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 18.8.2023
Aloha Irma,Thank you for choosing the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you enjoyed our convenient location! We are sorry about roaches. We hope you enjoyed your accommodations and our friendly staff. We appreciate your feedback.Mahalo!

8/10 Hyvä

Hypatia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved our stay. The property was great and was so convenient to everything else in Waikiki. Only issue was the noise at night coming from the street, but not much of a hassle. Room was nice with lots of amenities and service was good.
Yöpyi 7 yötä elokuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 14.8.2023
Aloha Hypatia,Thank you for staying with the Castle Rental Program at the Waikiki Grand Hotel! We are happy to hear you 'loved' your stay! We are also happy to hear you enjoyed our convenient location, amenities and friendly staff! We are sorry about the street noise. We appreciate your feedback and look forward to your return in the future!Mahalo

4/10 Huono

Cristal

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room was small. The restroom was right next door to the kitchen and had a doggy door type vent so if i used the restroom, the smell would be in the kitchen. We didnt have an iron, so we had to borrower one from another room. The sheets had marker stains. The hotel is outdated. The pool was under construction.
Yöpyi 4 yötä elokuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 7.8.2023
Aloha Cristal,Thank you for staying with us at the Waikiki Grand Hotel! We are very sorry the room was small, the bathroom door has a vent (we will close off the vent), the sheets having marker stain and the rooftop by the poo being under construction. We appreciate your feedback.Mahalo

6/10 OK

Roger Ferdinand

None
Yöpyi 4 yötä heinäkuussa 2023
Ron Sugihara, Castle Rental Program Manager vastasi 7.8.2023
Aloha Roger,Thank you for staying with us at the Waikiki Grand Hotel! Thank you for taking the time to rate us. We hope you enjoyed our friendly staff, your accommodations and our convenience location.Mahalo