Hoopers Island Hotellit

”When we came to check-in, the person on duty said he couldn’t give us the king size room we booked thru Expedia because a customer has asked to be put next to their friend’s room but they were coming the next day. So he gave us a dbl queen rm. The following night, there was so much noise in the hallway by our room close to 11pm. When I popped my head out the door, it was one of the front desk clerks yelling profanities about kids to allowed to leave the room. Needless to say, we barely slept...

”No curtain to prevent outsiders from viewing room. That is a Privacy issue for me!”

”The staff was very friendly and helpful... The room was very clean!”

”No elevator to the second floor; didn't see anything at breakfast time, not even coffee; room had a peculiar smell-- like someone painted to cover the smoke, but it got musty; our toilet seat was not attached to the toilet, but it was fixed quickly; hard water orange stains high up the shower curtain; bath floor mats were hung like they were two hand towels; all three bath towels had grey stains like they were caught in grease; No loud sounds after quiet time, easy parking, floors were clean,...

”We had an excellent stay, and I especially want to recognize Carina at the front desk for her outstanding customer service. After breakfast, my husband accidentally left his phone behind. Carina found it and made sure it was safely returned to us. She was incredibly accommodating, professional, and genuinely kind throughout the entire experience. Her honesty and willingness to help made a stressful situation turn out wonderfully. Employees like Carina truly make a difference, and she made our...

”Entirely convenient and well maintained and managed. The room was immaculate, the staff were friendly and helpful. Breakfast had so many options!”

”Was accused of smoking in the room when I know for fact, I did it and they kept my deposit because of that so I felt like they scam me on purpose. I don’t recommend.”

”The shower curtain in our bathroom was installed incorrectly making taking a shower a little tricky. The bathroom sink drained very slowly. The couch in the room was so hard it was uncomfortable to sit on. The "free" breakfast bar was disappointing. There were runny scrambled eggs. The egg container was half full of liquid (I assumed it was water). There was no meat selection. The previously frozen breakfast sandwiches looked very unappealing. On the positive side, the staff were friendly.”

”The food is terrible. That’s my only complaint”

”Room was clean and comfortable. Breakfast area was well maintained. Staff were friendly and helpful. Public spaces were well kept.”

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