Terassi/patio

Arvostelut: TownePlace Suites by Marriott Hopkinsville

2.5 out of 5
TownePlace Suites by Marriott Hopkinsville
220 Richard Mills Drive, Hopkinsville, KY

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 107 kautta 160 arvostelua" "
Arvosana 8 - Hyvä. 30 kautta 160 arvostelua" "
Arvosana 6 - OK. 11 kautta 160 arvostelua" "
Arvosana 4 - Huono. 5 kautta 160 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 160 arvostelua" "

9,4/10

Siisteys

9,6/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 3 yötä toukokuussa 2024
Pam vastasi 22.5.2024
Thank you for choosing our TownePlace Suites by Marriott, Hopkinsville, KY. We value the opinions of our guest and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. At TownePlace Suites we strive to providing the highest level of hospitality, it is our number one priority! I have shared your feedback with our leadership team and staff. Again, your feedback from your stay will help identify the opportunities where we can focus on making improvements. I appreciate you taking the time to share your experience with us.

10/10 Loistava

Felicia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We enjoyed our overnight stay and will return on our next trip.
Yöpyi 1 yön maaliskuussa 2024
Pam vastasi 29.3.2024
Thank you for choosing our TownePlace Suites for your recent visit to our area. We value the opinions of guests and evaluate each message, suggestion, and comment to find out how we can better improve our service. Your feedback from your stay with us helps us understand the kind of services our guest appreciates as well as deserve and should rightfully expect. Again, thank you for your feedback. Our staff was very happy to know your visit was great! We hope to host you in the future.

10/10 Loistava

Jo Renee

Yöpyi 1 yön helmikuussa 2024
Pam vastasi 21.3.2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

10/10 Loistava

Mary

Yöpyi 1 yön helmikuussa 2024
Pam vastasi 21.3.2024
Thank you for responding about your stay at our TownePlace Suites. We value the opinions of our guests and evaluate each message, suggestion, and comments to find out how we can better improve our guest service to you. We strive to provide services that guests find timely and helpful. We hope to host you again in the future!

8/10 Hyvä

Anton

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
If Road Noise Bothers You…
The road noise on the back of the building is quite noticeable. I will always request a room on the front side
Yöpyi 1 yön tammikuussa 2024
Pam vastasi 11.1.2024
Thank you for taking your valuable time to respond concerning your stay at the TownePlace Suites in Hopkinsville, KY. Please accept our heartfelt apology for what you outlined in your review. Your feedback is a tool we use to help improve our guest experience. I have shared your feedback with our Managment Staff, and we are working on this issue. We hope for another opportunity to host you in the future.

10/10 Loistava

Gustavo

Yöpyi 1 yön joulukuussa 2023
Pam vastasi 28.12.2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Loistava

Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best Hotel in Hopkinsville
We stay there every Christmas. We love it! Customer service is over the top! The staff always makes you feel welcome. The rooms are always clean and love the spacious bathrooms with walk in showers. This is our hotel and would not stay anywhere else while in Hopkinsville.
Yöpyi 2 yötä joulukuussa 2023
Pam vastasi 27.12.2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites by Marriott. Our staff was so happy to hear your stay was great! It is always great to know when a guest had a great stay at our hotel. Hope to see you again in the future.

6/10 OK

Burnell

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Nice
Yöpyi 2 yötä elokuussa 2023
Pam vastasi 10.10.2023
Thank you for taking the time to fill out our online survey. I have shared your score with our staff. We take great pride in our Hampton Inn & Suites and the services we provide for our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 Loistava

albert

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everyone was super helpful and polite! Food was good! Pool was very clean as was the lobby! We will definitely be back
Yöpyi 4 yötä toukokuussa 2023
Pam vastasi 31.5.2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with our staff and they join me in thanking you for your kind words. We take great pride in TownePlace & Suites and the services we provide for all our valued guest. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 OK

Rhonda, Naples

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Road noise is a little load on 1 side of property so make sure your room is farthest away from highway. They charged us 16.00 when we used our account on netflix. They said it was a internet fee. Nobody advised of this of this charge. Not a big deal but annoying. The TV did not work upon our arrival. Breakfast just makes bare minimum. If you want to use pool you have to go to property next door. Just an average room stay. I expected a little more from a Marriott property to be honest.
Yöpyi 2 yötä maaliskuussa 2023
Pam vastasi 20.3.2023
Thank you for taking your valuable time to respond concerning your stay at our TownePlace Suites in Hopkinsville, KY. I see that your recent stay wasn't up to par. As you may know providing the highest level of hospitality is our number one priority. Hearing we have fallen below that standard is something we immediately addressed. Please accept our heartfelt apology and know we are working on those issues. We hope you will come again. Thank you,

10/10 Loistava

Ricky

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2023
Pam vastasi 14.2.2023
Thank you for staying with us at the TownePlace Suites. We are so glad to hear that your stay was pleasant and to your satisfaction. The comfort of our guest is our number onepriority and we want to make every guest's stay in our hotel a memorable one by providing outstanding services.I hope our staff achieved the goal of making your stay comfortable by providing outstanding service. It is always a pleasure to hear your feedback about our hotel.

10/10 Loistava

Angela

Hyvää: Siisteys ja huoneen mukavuus
Great Place to Stay!
GREAT CUSTOMER SERVICE!!! I love the lady that checked us in. Wish I knew her name but she went above and beyond to help us get checked in. We had issues with our reservations, she was awesome. I love staying at the hotel. It’s always clean and the people at the front desks are always so nice. I recommend this hotel to everyone that’s visit’s Hopkinsville!
Yöpyi 1 yön joulukuussa 2022

10/10 Loistava

Brooke, Alachua

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice room, beds were comfotrable!
Yöpyi 1 yön lokakuussa 2022
Pam vastasi 3.10.2022
Thank you for staying with us and taking the time to let us know about your stay. We hope your stay was pleasant and to your satisfaction. .Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

6/10 OK

Soyica

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Due to system issues it was not a good stay. No key to get in and out. The lady at the desk was working by herself and doing her best.
Yöpyi 1 yön syyskuussa 2022
Pam vastasi 3.10.2022
Thank you for staying with us and taking the time to let us know about your stay. Our goal is to provide a comfortable and enjoyable experience to all of our guests, and we appreciate your feedback as it provides us with the opportunity to address any issues immediately.We look forward to your return in the near future.

2/10 Hirveä

Brianna

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Yöpyi 1 yön heinäkuussa 2022

8/10 Hyvä

Reginald

Hyvää: Siisteys ja huoneen mukavuus
Great Stay
Great stay always use town suites
Yöpyi 2 yötä huhtikuussa 2022
Pam vastasi 3.5.2022
Thank you so much for your amazing review! We hope that you enjoyed your stay at our TownePlace Suites. As you may know providing the highest level of hospitality is our number one priority. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this review.

4/10 Huono

Madeline

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Staff was friendly and helpful. The rooms were not in good condition, room door wouldn’t close all the way and we ended up getting a new room. The new room’s shower leaked due to not having a door. Water temperature would drop or spike randomly. We have stayed at better Marriotts
Yöpyi 1 yön huhtikuussa 2022
Pam vastasi 25.4.2022
Thank you for taking your valuable time concerning your stay at our Towneplace Suites by Marriott in Hopkinsville, KY. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we immediately addressed. Our maintenance dept is taking care of those things you outlined in your review. Please accept our heartfelt apology and we hope you will come again real soon!

10/10 Loistava

Jongil

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2022
Pam vastasi 24.2.2022
Thank you for responding concerning your stay at our Towneplace Suite in Hopkinsville, KY. It made our staff smile when they saw your score. Our goal is that your stay be 100 perfect and we are so happy you it was! we hope to see you back again real soon.

10/10 Loistava

Christopher

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2022
Pam vastasi 14.2.2022
WOW! This will make our team smile.. So glad you enjoyed your stay with us at the Towneplace Suites... Please come back gain real soon!

2/10 Hirveä

Dean

Yöpyi 7 yötä joulukuussa 2021

10/10 Loistava

Koji

Yöpyi 7 yötä lokakuussa 2021
Pam vastasi 5.4.2022
Thank you so much!

10/10 Loistava

Sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was extremely clean (which is most important to me). Our bed was so comfortable! The staff were very friendly. There was a cool outside fire pit that I thought was a nice touch! I didn’t realize it was a pet friendly hotel so that’s just an FYI.
Yöpyi 1 yön syyskuussa 2021
Pam vastasi 1.10.2021
WOW! your comments will make our team smile! we are so thrilled you enjoyed your stay with us! We hope you come and stay with us again real soon!

10/10 Loistava

Michael

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2021
Hotel Jeff vastasi 21.9.2021
WOW! We LOVE all those 10's! Thank you so much! We appreciate you taking the time to complete the review. We will see you again real soon!

8/10 Hyvä

Rodrick Dewayne, Medina

Yöpyi 1 yön syyskuussa 2021

6/10 OK

Stephanie

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä elokuussa 2021

10/10 Loistava

Rochelle

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
swimming pool not operable
Yöpyi 2 yötä elokuussa 2021
Hotel Jeff vastasi 21.9.2021
Thank you so much for your review. We are SO sorry our pool was inoperable during the stay. We hope to see you soon. Our pool will be up and running for you next season. Enjoy the remainder of 2021!

2/10 Hirveä

Zac

Matkusti perheen kanssa
Huonoa: Siisteys ja huoneen mukavuus
Charged extra fees without explanation or consent
Yöpyi 1 yön elokuussa 2021
Frank vastasi 15.8.2021
We do apologize for any misunderstanding that may have occurred.

6/10 OK

Linda

Matkusti perheen kanssa
Huonoa: Siisteys
Disappointed with bathroom.
Ok except the jets in tub we’re absolutely filthy. We did not get a shower there the entire time we were there. Otherwise, rested good at night.
Yöpyi 1 yön elokuussa 2021
hotel jeff vastasi 21.9.2021
Thank you so much for taking your valuable time to respond to the Hotels.com survey. Please feel free to contact us directly concerning your bathroom tub jets. Our hotel doesn't offer hot tubs in our rooms and I would like to discuss what area of the tub (jets) you are mentioning in your review. I look forward to speaking with you soon!

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2021
Frank vastasi 11.8.2021
Thank you David! we hope you come back to visit us soon!

6/10 OK

Brent

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Yöpyi 1 yön heinäkuussa 2021

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to stay!
Yöpyi 1 yön heinäkuussa 2021
Frank vastasi 11.8.2021
Thank you! We hope you come back soon.

10/10 Loistava

Catherine

Yöpyi 1 yön heinäkuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 2 yötä heinäkuussa 2021
Front desk manager vastasi 14.8.2021
Thank you for staying with us! Were glad you enjoyed your stay.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä heinäkuussa 2021
Frank vastasi 15.8.2021
Thank you for staying with us, we hope you return soon!

2/10 Hirveä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The pillows were dirty and there was blood on the sheets! Unacceptable!
Yöpyi 1 yön heinäkuussa 2021
Frank vastasi 15.8.2021
We do apologize for any negative occurrences you may have encountered during your stay. We hope you will return so we may give you the stay you deserve.

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean property, beautiful area. Front desk was kind of rude, but that did not ruin our stay. We would stay again if in the area.
Yöpyi 1 yön huhtikuussa 2021
Frank vastasi 15.8.2021
We do apologize for any negative attitude you may have received. We hope you choose to visit us soon!

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Pool is shut down due to covid and AC in room was barely cooling room. Other than that…. A nice place and very nice work staff
Yöpyi 3 yötä kesäkuussa 2021
Frank vastasi 15.8.2021
Thank you for staying with us, we hope you visit soon!

10/10 Loistava

Lori

Yöpyi 2 yötä kesäkuussa 2021
Frank vastasi 15.8.2021
Thank you for staying with us, We hope you visit again soon!

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was nice and clean. Just a little sad the pool was closed.
Yöpyi 3 yötä kesäkuussa 2021
Frank vastasi 15.8.2021
Thank you for staying with us, we hope you visit soon!

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely delightful. A bit more than I wanted to pay but we ended up here because the hotel we originally book was terrible. You get what you pay for and this was worth it.
Yöpyi 1 yön kesäkuussa 2021
Thank You vastasi 19.6.2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us, to continue to create a level of excellence that is expected of our guests. Thank you again, James Bland, Front Desk Manager TownePlace Suites - Hopkinsville

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä kesäkuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Very clean and comfortable. Staff was very friendly and accommodating.
Yöpyi 1 yön kesäkuussa 2021
James Bland, Front Desk Manager vastasi 19.6.2021
Thank you for staying with us at TownePlace Suites, Hopkinsville. Your feedback is valuable to us to continue to provide excellent service to our guests. Thank you, James Bland, Front Desk Manager TownePlace Suites - Hopkinville

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was wonderful- spacious and clean with a nice kitchenette.
Yöpyi 2 yötä toukokuussa 2021
James Bland, Front Desk Manager vastasi 9.6.2021
Thank you for staying with TownePlace Suite, Hopkinsville.

10/10 Loistava

Elizabeth

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Awesome over night stay
Had a wonderful stay and definitely received more than expected.
Yöpyi 1 yön toukokuussa 2021
James Bland, Front Desk Manager vastasi 26.5.2021
Thank you, Elizabeth for staying with us at TownePlace Suites, your feedback is important to us, we are glad you enjoyed your stay. Thank you, James Bland, Front Desk Manager.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good staff good room good stay
Yöpyi 1 yön toukokuussa 2021
James Bland, Front Desk Manager vastasi 26.5.2021
Thank you for staying at TownePlace Suites at Hopkinsville. We are excited that you enjoyed your stay, and look forward to seeing you again. Thank you, James Bland, Front Desk Manager

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön toukokuussa 2021
James Bland, Front Desk Manager vastasi 9.6.2021
Thank you for staying with TownePlace Suites, Hopkinsville. Your review about your stay is important to us to train our Front Desk Associates.

2/10 Hirveä

Tarkistettu asiakas

Yöpyi 2 yötä toukokuussa 2021
James Bland, Front Desk Manager vastasi 1.6.2021
So sorry that your experience with us was unpleasant. If you would like please contact me directly so you can talk to me and see if we can better serve you and our guest better next time. Please email me with your concerns. james.bland@hnhospitality.com

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a very nice place! Our suite had a working kitchen in it including a dishwasher. The bathroom was amazing! I'll always look for a Towneplace suites every time we travel. Loved it!
Yöpyi 1 yön huhtikuussa 2021
James Bland, Customer Service/Front Desk Manager vastasi 27.4.2021
Thank you for those kind words, we try hard at TownePlace Suites to provide a truly exceptional hotel experience. Your feedback is very valuable to us as a team. Thank you again for your stay.

10/10 Loistava

Giselle

Hyvää: Siisteys ja huoneen mukavuus
We loved the room, kitchen and space. Will definitely stay again at Towne Suites.
Yöpyi 1 yön huhtikuussa 2021
James Bland, Front Desk Manager vastasi 26.4.2021
Thank you for your wonderful response. Guest like you make our job so enjoyable. We work hard to make your stay pleasant. Please come and visit us again. You are always welcome at TownePlace Suites Hopkinsville.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2021
TownePlace Suites Staff vastasi 17.4.2021
Thank you for staying with us, you are a very valuable part of our business. Please visit us again.