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Arvostelut: Holiday Inn Express Horse Cave, an IHG Hotel

2.5 out of 5
Holiday Inn Express Horse Cave, an IHG Hotel
750 Flint Ridge Rd, Horse Cave, KY

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 426 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 325 kautta 1000 arvostelua" "
Arvosana 6 - OK. 139 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 63 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 47 kautta 1000 arvostelua" "

8,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Misty

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The lady at the front desk was so nice and hepful.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Nichole

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was an issue with our original reserved room, but front desk was up front about it and got us into another room with no hassle, even offered us a late check out. However on the day of the late checkout, there was no record of us being allowed to stay later which caused some misunderstanding with the current person at the front desk. It was resolved positively, but not before causing some stress. Breakfast offerings would have been much better if the trays were refilled, but what they did have stock of was tasty.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Romy

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Beth Nelson

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Andrew

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Rooms were clean. Housekeeping staff and some front desk staff was friendly. Breakfast was good most days. One day it tasted very salty. There was a day that the trash cans entering the building were overflowing and the trash cans in the breakfast area were also overflowing. The front doors sometimes would start to close on you. One day they closed half way and stopped. There use to be a hot tub on site and you can still see it in some pictures but it has been filled in. The pool was cloudy and greenish.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Royce

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great stay. Staff was super nice and helpful. And the pool was the shizz.. my only complaint was that the gravy for the biscuits was a little salty but that’s it. Everything else was awesome!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Thank you for taking the time to leave us your feedback. We will couch our staff to make sure this issue is resolved. We hope to see you again soon.

10/10 Loistava

Jeff

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very helpful and polite.
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Thank you for choosing Holiday Inn Express. We hope to see you soon.

10/10 Loistava

Joseph, Concord

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Thank you for taking the time to leave us a review.

10/10 Loistava

Jessalynn

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We really enjoyed our stay. It was very convenient and nice relaxing area to stop off from I65. Everything was clean, and the breakfast was a nice surprise. It was a full hot breakfast which is great when you just want to get on the road quick the next morning but, also want to eat. Seems like they put a lot into making it a good experience. Which it was!
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 21.5.2024
Thank you for taking the time to leave us your feedback. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Hyvä

Tracey

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The check in was very easy. Staff was friendly and helpful.
Yöpyi 1 yön toukokuussa 2024
Zac vastasi 13.5.2024
Thank you!

6/10 OK

Gerald

Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 11.5.2024
Thank you for staying with us at Holiday Inn Express and we apologize for the inconvenience or not meeting your expectations. We hope to see you again and give us a second chance to show you that this visit was just one exception for not meeting your expectations. Thank you again for sharing your survey.

10/10 Loistava

Howard

Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

kenneth, waterloo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff is excellent
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 6.5.2024
Thank you for staying with us at Holiday Inn Express and we hope to see you again in future.

2/10 Hirveä

Tony

Huonoa: Henkilökunta ja palvelu
Called ahead because we were late and asked if the room would be available because we prepaid. The person who answered said “probably, yeah” and then asked for my name. I said we would be there around 3 and she said “like at 3 or before”. I said maybe a little after. She replied “uh, ok”
Yöpyi 1 yön toukokuussa 2024
Chirag vastasi 13.5.2024
We do apologize about this, we will use this feedback to coach our team. We do hope you will give us another chance to accommodate your stay.

4/10 Huono

Charles

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
There was a musty, wet dog smell inside this hotel, with a touch of cheap perfume. Our room was appropriately appointed, and the breakfast was fine.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Carrie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
?
Yöpyi 1 yön huhtikuussa 2024
Chirag vastasi 13.5.2024
Thank you!

10/10 Loistava

Samantha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff, the hot tub is no longer in service wish I would have liked to know :(
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 11.5.2024
Thank you for staying with us at Holiday Inn Express. We are sorry that hot tub has been taken down, but I hope you enjoyed indoor heated pool. We hope to see you again, until then have a safe travel!

10/10 Loistava

Lori

Yöpyi 1 yön huhtikuussa 2024
GM vastasi 15.5.2024
Thank you for taking time to do the survey and thank you for staying with us at Holiday Inn Express.

10/10 Loistava

Marissa

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were friendly. Great breakfast, semi-updated decent rooms for a reasonable price. If back around the area I would return. Also, pet friendly which was a plus.
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 20.4.2024
Thank you for staying with us and sharing your feedback with us. We hope to see you again in future if you are around the area, until then have a safe travel!

8/10 Hyvä

John

Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 11.5.2024
Thank you for choosing Holiday Inn Express. We hope you had comfortable stay.

10/10 Loistava

Sheila

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice staff. Quiet and clean
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 16.4.2024
Thank you for taking the time for this review. We are glad you enjoyed the stay and hope to see you again.

10/10 Loistava

Brian

Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 3.5.2024
Thank you for staying with us at Holiday Inn Express Horse Cave, hope to see you again in future.

10/10 Loistava

Kyle

Hyvää: Majoituspaikan kunto ja tilat
Worth the price.
Yöpyi 1 yön huhtikuussa 2024
Chirag vastasi 7.4.2024
Thank you!

10/10 Loistava

chandana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s a great place close to the national park
Yöpyi 2 yötä huhtikuussa 2024
Chirag vastasi 5.4.2024
Thank you!

8/10 Hyvä

Charles

Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 11.5.2024
Thank you for staying with us and we hope you enjoyed your stay with us. Hope to see you again.

8/10 Hyvä

Dave, Fort Thomas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast buffet had a great variety and was good. Property is convenient to the various caves in the area. Front desk wouldn't let us check-in early because they said I wasn't an IHG Rewards member, even though I was.
Yöpyi 2 yötä huhtikuussa 2024
Chirag vastasi 5.4.2024
Thank you!

10/10 Loistava

Charlotte

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice, pool needs to stay open longer. Staff was very friendly.
Yöpyi 1 yön huhtikuussa 2024
Chirag vastasi 3.4.2024
Thank you!

6/10 OK

Katherine

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Do not get a room on the first floor unless you want to hear the people in the pool. Pool says it closes at 8 and they let people stay in there til at least 9. Pool was cloudy and packed with people. Didn’t let my kids go in it. Room was fine, staff was fine, breakfast was constantly out of stuff and staff was just chit chatting while k wiped my own table down everyday with their materials. It’s ok, wouldn’t stay again.
Yöpyi 4 yötä maaliskuussa 2024
Chirag vastasi 1.4.2024
We apologize about the issues you faced at our property. We strive to accommodate everyone the best we can. Our team will use this feedback to become better. We do hope you allow us to accommodate you again.

8/10 Hyvä

Sobeida

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was my four time in the hotel they used to had the jacuzzi and now it’s close. The food for breakfast is exactly the same everyday they should to combine
Yöpyi 3 yötä maaliskuussa 2024
Zac vastasi 31.3.2024
Thank you! We hope to see you again.

6/10 OK

aaron

Yöpyi 1 yön maaliskuussa 2024
GM vastasi 20.4.2024
Thank you for staying with us. I apologize for any inconvenience that caused you, but we hope to serve you again to show this stay was one exception. Safe travels.

8/10 Hyvä

Benny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place to stay for the area, was decently clean and had a nice breakfast. Would stay here again if I come to this area.
Yöpyi 1 yön maaliskuussa 2024
Chirag vastasi 30.3.2024
Thank you!

8/10 Hyvä

Candice

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Check in was simple. Staff was pleasant even when I questioned a couple things.
Yöpyi 1 yön maaliskuussa 2024
Chirag vastasi 30.3.2024
Thank you!

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Chirag vastasi 30.3.2024
Thank you!

10/10 Loistava

Lee

Hyvää: Majoituspaikan kunto ja tilat
Pleasant staff, hotel clean , comfortable and very quiet!! Would stay again!
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 19.3.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

10/10 Loistava

Tana

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I highly recommend this property
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 15.3.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

8/10 Hyvä

Wendy

Yöpyi 1 yön maaliskuussa 2024
Zac vastasi 1.4.2024
Thank you!

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Awesome breakfast
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 9.3.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE. Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at or chirag@ksmngt.com.Sincerely,Chirag P.General Manager

8/10 Hyvä

Donna, Fruitport

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel to stay at on our way home. Our bed and pillows were comfortable. The front desk staff were very friendly and helpful.
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 2.3.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,General Manager

6/10 OK

Charles

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
No bad, but should be better for a Holiday Inn.
Didn't have the king suite we booked. Said had a few rooms with maintenance issues, so they gave us a double queen. The room was clean just a bit dated especially in bathroom. H2O pressure wasn't the best. Also, no hot tub. The photos are old. The hot tub was concreted in.
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 27.2.2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Loistava

Kimberly

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Liesure vac to Mammoth Cave
The stay was good. Good comfort, staff and breakfast. The plumbing had a little bit of an issue as far as the tub draining but overall good and recommend
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 27.2.2024
Please know that your feedback is extremely valuable to us.We hope that you will give us the opportunity to serve you again in the future.

10/10 Loistava

Xiaolan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is comfortable and very clean. The breakfast is good. Free parking.
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 26.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

8/10 Hyvä

Rebecca

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Bathroom vent was caked in dust. The bathroom door was visibly damaged. The shower had mildew in the caulk.
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 20.2.2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express.I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.Warm Regards,General Manager

10/10 Loistava

Jennifer

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
We were very happy with our stay! Beds and room were very clean! Lobby, breakfast and pool were great too!
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 26.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.

10/10 Loistava

Jeffrey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 20.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards, General Manager

10/10 Loistava

patrick

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Good
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 20.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 Loistava

Joel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed on the way through and also on the way back home on our vacation.
Yöpyi 1 yön joulukuussa 2023
General Manager vastasi 27.2.2024
Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.

10/10 Loistava

Jim

Yöpyi 3 yötä helmikuussa 2024
Chirag vastasi 30.3.2024
Thank you!

4/10 Huono

Scott

Matkusti perheen kanssa
Not so good
To start out, the young lady at the desk was very nice. After that, not so much. Since we made our reservations on Hotels.com we could not cancel. My wife and I were looking to relax and have a swim in the pool and hot tub. Upon arriving we were told that the pool was closed and the hot tub did not exist (there is a picture on the Hotels site). We wanted to cancel, but we couldn't. I needed to leave a credit card on file for "incedentals". Later that night I got a notice from my credit card that I had been charged $95.00 for the room. I had already paid on Hotels.com, yet I was charged again. I spoke to the young lady at the desk, she assured me that it would be removed the next day. The next morning I asked again, a different young lady (polite) told me she would take care of it and call me after she talked to the manager. No call, and now I am on my third day talking to the front desk. The charge was finally removed, 4 days later. I don't give bad reviews normally, but it must have been the "perfect storm". Disappointed, Scott
Yöpyi 1 yön tammikuussa 2024
General Manager vastasi 27.2.2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Loistava

Leroy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 20.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future.Warm Regards,General Manager

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very nice. The room was very clean and updated. It was a very comfortable stay.
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 26.2.2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express HORSE CAVE.Please know that your feedback is extremely valuable to us. Again, thank you for choosing Holiday Inn Express.