Ulkopuoli

Arvostelut: La Quinta Inn & Suites by Wyndham Hot Springs

2.5 out of 5
La Quinta Inn & Suites by Wyndham Hot Springs
4253 Central Avenue, Hot Springs, AR

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 302 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 261 kautta 1001 arvostelua" "
Arvosana 6 - OK. 183 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 137 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 118 kautta 1001 arvostelua" "

7,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

6,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Allicen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My husband and i ALWAYS get stuck in a hotel room with drugs hidden SOMEWHERE ... this one was not like that . It was clean and put together even during spider bike weekend . Thank you!
Yöpyi 1 yön toukokuussa 2024
GENERAL MANAGER vastasi 21.5.2024
Dear Allicen, Thank you for choosing La Quinta Inn & Suites Hot Springs. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and look forward to welcoming you both back soon.Sincerely,Brenda Ennis,General Manager

6/10 OK

Maria

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Property looked old and smelled old
Yöpyi 2 yötä toukokuussa 2024
Hailee vastasi 15.5.2024
We are so sorry you didn’t enjoy your stay at our property. We hope you will stay with us again. We will be renovating soon and the next time you return we will exceed your expectations. Thank you for choosing us and we hope you will again!

10/10 Loistava

Russell

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff nice and courteous. Room clean and comfy
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 8.5.2024
Dear Russell, Thank you for selecting the La Quinta Inn & Suites Hot Springs for your stay. We are pleased to hear that our comfortable accommodations and courteous staff helped to enhance your time with us and made for a memorable stay. We look forward to your return in the future.Sincerely,Brenda Ennis,General Manager

10/10 Loistava

Matt

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 29.4.2024
Dear Matt, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at La Quinta Inn & Suites Hot Springs, and we look forward to welcoming you again soon.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Melinda

Hyvää: Siisteys ja henkilökunta ja palvelu
Conveniently located. Parking area was a little tight
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 26.4.2024
Dear Melinda, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel conveniently located. However, we regret to learn that you found the parking area a bit tight. Your comments are invaluable to us as they help us continuously improve our services and facilities. We hope to have the opportunity to welcome you back to La Quinta Inn & Suites Hot Springs for a more comfortable stay in the future.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Tracy

Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 14.5.2024
Dear Tracy, Thank you for choosing us and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at La Quinta Inn & Suites Hot Springs. We look forward to your return and wish you all the best with your future travels.Sincerely,Brenda Ennis,General Manager

8/10 Hyvä

Michael

Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 13.5.2024
Dear Michael, We are glad you enjoyed your time at La Quinta Inn & Suites Hot Springs. Thank you for your nice rating, and we look forward to your next visit.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Mary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My grandkids love the indoor pool
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 23.4.2024
Dear Mary, Thank you for sharing your feedback regarding your recent stay at La Quinta Inn & Suites Hot Springs. We are delighted to learn that your expereince was exceptional. Providing an enjoyable atmosphere for our guests is always our goal. and we are also glad that your grandkids were able to make the most of our indoor pool facilities and create lasting memories during their time with us. We look forward to welcoming you back again soon.Sincerely,Brenda Ennis,General Manager

10/10 Loistava

Anastasia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great quality at a great price
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Anastasia, Thank you for the excellent review. We are glad that your stay was enjoyable and that we were able to exceed all of your expectations for a great price. Thank you for choosing La Quinta Inn & Suites Hot Springs. We hope to have the opportunity to welcome you back soon.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Donald

The surrounding area is very convenient to restaurants and shopping
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 19.4.2024
Dear Donald, Thank you for choosing La Quinta Inn & Suites Hot Springs and for your nice rating. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to our area.Sincerely,Brenda Ennis,General Manager

4/10 Huono

David

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The elevator was not working for a portion of our stay and we were put on the third floor. We are not real mobile and climbing stairs is not an option.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 20.4.2024
Dear David, Thank you for being our guest and for the candid feedback. We are disappointed that the elevator was down for unplanned maintenance. We apologize for the inconvenience this caused and sincerely appreciate your patience. We appreciate hearing from our guests as we continually strive to improve our services. We hope you will revisit for the seamless stay you deserve.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Tina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I would recommend highly recommended here yo stsy
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear Tina, Thank you for the high rating and kind review of your stay at La Quinta Inn & Suites Hot Springs. We are thrilled to know that you had a perfect stay and that we exceeded all of your expectations. Thank you once more for recommending us to future guests. We look forward to welcoming you again soon.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Ashley

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The pool was clean and the staff was super friendly and accommodating. We were not impressed by the dirty carpets. A lot of the interior was very old and rusted but still functional. The pillows could definitely be replaced. The breakfast was delicious and the laundry facility was clean and convenient.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 17.4.2024
Dear Ashley, Thank you for choosing La Quinta Inn & Suites Hot Springs. We are pleased to know that you had an overall good time with us and that our on-site amenities and courteous associates met your expectations. However, we sincerely apologize for the cleanliness issues you encountered during your stay and the inconvenience it may have caused. We strive to provide our guests with a fresh and spotless environment but regret that this was not your experience. We will address your remarks with our housekeeping team. Thank you again; we hope to welcome you back in the future for the exceptional visit you deserve.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

charles

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 16.4.2024
Dear Charles, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Myisha

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Great staff
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 14.4.2024
Dear Myisha, Thank you for posting such kind comments about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing La Quinta Inn & Suites Hot Springs. We look forward to welcoming you again soon.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Yajaira

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 14.4.2024
Dear Yajaira, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at La Quinta Inn & Suites Hot Springs. We'd love to host you again someday for another great visit.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Diana

Matkusti lemmikkien kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was very convenient and service was great. The staff was very hospitable and helpful. Hailee Willis and others went above and beyond to make our stay comfortable. We were very satisfied with the breakfast options as well. It is an older facility so you can see some wear and tear, however everything was clean and organized. We will definitely stay here again when in Hot Springs.
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 13.4.2024
Dear Diana, Thank you for choosing La Quinta Inn & Suites Hot Springs and for your great review. We are glad you had an enjoyable stay and that our fresh and spotless property and delicious breakfast met your expectations. It is also good to see that the exceptional hospitality provided by our associates, especially Hailee and Willis, made for a memorable experience. It will be a pleasure to share your compliments with them. Thank you once more for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

Ron

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Shower and tub, standing water.
Yöpyi 3 yötä maaliskuussa 2024
GENERAL MANAGER vastasi 12.4.2024
Dear Ron, Thank you for choosing us and taking the time to write a review about your visit. We appreciate your concerns regarding the maintenance issue you encountered and have addressed it with the appropriate individuals. Thank you once more, and we hope that you will stay with us again the next time you are in the area.Sincerely,Brenda Ennis,General Manager

10/10 Loistava

Samantha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was a simple and easy place to stay! Very clean and a very great location.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 10.4.2024
Dear Samantha, Thank you for choosing La Quinta Inn & Suites Hot Springs. We are glad you had a perfect stay and that our well-kept property and prime location made for a memorable experience. Thank you again; we look forward to welcoming you back soon for another fantastic visit.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Leamon Keith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I enjoyed my stay
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 7.4.2024
Dear Mr. Keith, Thank you for choosing La Quinta Inn & Suites Hot Springs. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you once more for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Tommy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was easy and fast. The was clean and tidy. The Breakfast was good and everyone was polite and helpful.
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 4.4.2024
Dear Tommy, Thank you for choosing La Quinta Inn & Suites Hot Springs and for your kind review. We are thrilled to know that we exceeded all of your expectations and that our well-kept property and your seamless check-in as well as check-out process made for a memorable experience. It is also good to see that you loved our delicious breakfast and the hospitality provided by our courteous associates. Thank you again for being our guest; we look forward to our next visit.Sincerely,Brenda EnnisGeneral Manager

2/10 Hirveä

Carlos

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy check out.
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 4.4.2024
Dear Carlos, Thank you for rating your visit with us. While we are glad you had a seamless check-out experience, we sincerely apologize for not meeting your expectations during your recent visit. Thank you again; we hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

veronica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice staff
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 3.4.2024
Dear Veronica, It is great that you had an excellent stay at La Quinta Inn & Suites Hot Springs. Every member of our staff takes great pride in the service they deliver, and it is so nice to know it shows. We will be sure to share your compliments with them. Thanks for being our valued guest, and we look forward to serving you again soon! Sincerely,Brenda EnnisGeneral Manager

2/10 Hirveä

Brian

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 4.4.2024
Dear Brian, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Toinette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
General upgrades needed. Coffee weak.
Yöpyi 2 yötä maaliskuussa 2024
GENERAL MANAGER vastasi 1.4.2024
Dear Toinette, Thank you for staying with us at La Quinta Inn & Suites Hot Springs. We appreciate your kind rating and are glad you enjoyed your overall stay. However, please accept our apologies that we did not meet all your expectations. We are grateful for your comments, and we are taking measures to refresh and rejuvenate our property. Our goal is to provide every guest with a quality experience, comfortable accommodations, and great service. Thank you again for your valuable feedback, and we hope to welcome you back soon!Sincerely,Brenda Ennis,General Manager

8/10 Hyvä

AMY

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
General Manager vastasi 29.3.2024
Dear Amy, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at La Quinta Inn & Suites Hot Springs. We look forward to your return and wish you all the best with your future travels.Sincerely,Brenda Ennis,General Manager

6/10 OK

Julia

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff was great, the hot breakfast was good, but the coffee was basically hot watered down tea. The curtains in the bedroom let way too much light in because they are clearly worn through.
Yöpyi 2 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 27.3.2024
Dear Julia, Thank you for staying with us and for your candid review. We appreciate your alerting us to the issue you experienced with the curtains in your room. We have mentioned these items to the appropriate departments, and we are working on resolutions. We're sorry if you were inconvenienced in any way. On a positive note, we are glad you liked our devoted staff and enjoyed the delicious breakfast. We hope you will stay with us the next time you are in the area. Sincerely,Brenda EnnisGeneral Manager

6/10 OK

Walter

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Convenient and everything nearby
Yöpyi 3 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 25.3.2024
Dear Walter, Even though the rating given does not reflect your generous compliments, we are glad to know our convenient location and closeness to the Hot Springs Downtown Historic area, with many restaurants and shopping venues close by, made your stay even better. We strive to exceed expectations in every aspect, and we appreciate your comments. We hope you will return whenever your travels bring you to the city.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

Joshua

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Brenda Ennis General Manage vastasi 27.3.2024
Dear Joshua, Thank you for your rating. We apologize for anything other than a perfect visit. Your experience is not representative of our usual performance, and we are disappointed for not meeting your expectations. We hope you will consider staying with us again, as we would love to provide you with the exceptional experience you deserve. Sincerely,Brenda EnnisGeneral Manage

2/10 Hirveä

Michael

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Holes in sheets and curtains, missing finishes in bathroom, terrible breakfast, over priced. Limited towles.
Yöpyi 3 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 25.3.2024
Dear Michael, Thank you for staying with us and for your candid review. We appreciate your alerting us to the issues you experienced in your room. We have mentioned these items to the appropriate departments, and we are working on resolutions. Your feedback helps make us better, and we appreciate you taking the time to share. We are also sorry to read that you did not thoroughly enjoy our breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We're sorry if you were inconvenienced in any way. We apologize that we fell short of your expectations but hope you will give us another chance to provide you with excellent service the next time you are in our area. Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Amber

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great
Yöpyi 2 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 25.3.2024
Dear Amber, Thank you for taking the time to post this wonderful review and for sharing it with other travelers. We appreciate the positive feedback you have provided regarding your stay. Our entire staff at La Quinta Inn & Suites Hot Springs works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this during your stay with us. We look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Brenda EnnisGeneral Manager

2/10 Hirveä

Ashley

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Reserved a king suite and got a regular king room. Let the front staff know we paid for a suite and they said they couldn’t swap us bc they didn’t have any left open. Rooms are not very clean. The elevator was not working properly. We usually always stay at La Quinta properties but I won’t stay at this location again.
Yöpyi 1 yön maaliskuussa 2024
Brenda Ennis General Manager vastasi 26.3.2024
Dear Ashley, We appreciate your loyalty to our brand and apologize for the frustrations you experienced due to not receiving the suite you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We are also sorry for the issues you faced with the elevators and for the temporary inconvenience. We hope you will give us another opportunity to deliver the service and hospitality you should have received this time.Sincerely,Brenda EnnisGeneral Manager

6/10 OK

Curtis

Matkusti perheen kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
the indoor swimming pool was cold. breakfast was served til 10 am saturday but only 9 am sunday.
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 24.3.2024
Dear Curtis, Thank you for choosing to stay with us and sharing your review. We strive to provide a flawless experience to all our guests; therefore, we apologize for not meeting all of your expectations. We regret your disappointment with the breakfast timings, and we are also sorry for the unsatisfactory experience you had at our indoor pool. We care about the satisfaction of our guests; thus, we appreciate you letting us know what we can do to make your next stay perfect. We will share your comments appropriately as we are committed to enhancing our guest's time with us. We are grateful for your valuable feedback and hope you will revisit us for a more gratifying stay.Sincerely,Brenda EnnisGeneral Manager

2/10 Hirveä

Zachary

Matkusti pienten lasten kanssa
Room was okay but not very clean. Floor was sticky and didn’t really have the energy to deal with front desk as the woman behind desk was ready to be off work apparently. Went back downstairs and a new clerk was working and he was more interested in playing his video games. Stayed the whole night and woke up to take a shower and the shower knob was broken. I do not recommend this hotel.
Yöpyi 1 yön maaliskuussa 2024
Brenda Ennis General Manager vastasi 23.3.2024
Dear Zachary, Thank you for your honest evaluation. We apologize for not meeting your expectations regarding room cleanliness and maintenance. We have procedures in place so these problems do not occur. Regrettably, we missed a step, and we are sorry we let you down. Rest assured, your concerns will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future. Thank you again for bringing this to our attention, and we hope you will give us another opportunity to serve you again the next time your travels bring you to our beautiful area.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Kimberly

Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 11.4.2024
Dear Kimberly, We appreciate you taking the time to leave your kind rating for La Quinta Inn & Suites Hot Springs. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We look forward to seeing you again soon!Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Wanda

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
They advertise breakfast buffet 1st day had sausage and biscuits plus your continental breakfast arrived 1and half hours after breakfast started it started at 6am 2nd morning arrived 1 hour after breakfast started only continental breakfast could have gotten cheaper room somewhere else with just continental breakfast but beds comfortable and staff friendly
Yöpyi 2 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 22.3.2024
Dear Wanda, Thank you for sharing about your experience at La Quinta Inn & Suites Hot Springs. We are glad you enjoyed our devoted staff and also the comforts of your bed. However, we want to apologize for not meeting your expectations concerning the breakfast. We will address these concerns with our food and beverage team as we always want to improve our guest experience. Thank you again for being our guest, and we hope you will plan on staying with us again the next time your travels bring you to Hot Springs. Sincerely,Brenda EnnisGeneral Manager

6/10 OK

Lee

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Pool wasn't heated. Not enough breakfast and the staff ignored a request for more. Room furniture and carpet was damaged
Yöpyi 2 yötä maaliskuussa 2024
Brenda Ennis General Manager vastasi 21.3.2024
Dear Lee, Thank you for staying with us and for taking the time to write a review. Please accept our apologies that we did not meet your expectations with some of our amenities. We appreciate your specific comments, and we are taking measures to refresh and rejuvenate our property. Our goal is to provide every guest with a quality experience, comfortable accommodations, and great service. Thank you again for your valuable feedback, and we hope to welcome you back soon!Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Barbara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All went smoothly
Yöpyi 1 yön maaliskuussa 2024
Brenda Ennis General Manager vastasi 20.3.2024
Dear Barbara, Thank you for taking the time to post this wonderful review and for sharing it with other travelers. We appreciate the positive feedback you have provided regarding your stay. Our entire staff at La Quinta Inn & Suites Hot Springs works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this during your stay with us. We look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

Jeanne

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quite shabby...in need of upgrade especially for the rate
Yöpyi 1 yön maaliskuussa 2024
Brenda Ennis General Manager vastasi 20.3.2024
Dear Jeanne, Thank you for staying with us and for taking the time to write a review. Please accept our apologies that we did not meet your expectations during your recent stay with us. We appreciate your comments, and we are taking measures to refresh and rejuvenate our property. Our goal is to provide every guest with a quality experience, comfortable accommodations, and great service. Thank you again for your valuable feedback, and we hope to welcome you back soon!Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Ana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 20.3.2024
Dear Ana, Thank you for the wonderful rating for La Quinta Inn & Suites Hot Springs. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

Babak, Little Elm

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
It was not clean It is so old with torn chairs and sofa, ancient scratched furniture very basic breakfast after midnight so much noise and shouting people
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 20.3.2024
Dear Babak, We appreciate you staying with us and sharing your feedback. Our goal is to provide clean and modern accommodation to all our guests; therefore, we sincerely apologize for not living up to expectations during your visit. We are also sorry for the cleanliness issues that you encountered, and we can understand the frustration this caused. We strive continuously to deliver an outstanding experience, so comments like yours are disheartening. We will share them appropriately as we are committed to enhancing our guests' experience, and we are grateful for your valuable feedback. We also regret the noise disturbances that impacted your stay. Guests not adhering to the property rules concerning noise can be challenging for all concerned, and we are very sorry for the frustration this caused. We are grateful for your patience, and we hope you will give us another opportunity to deliver the seamless experience you should have received this time.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

JRT

Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 4.4.2024
Dear Guest, We are thrilled you had an excellent stay at La Quinta Inn & Suites Hot Springs, and we appreciate the high rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Brenda EnnisGeneral Manager

4/10 Huono

John

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
TV didn’t work, but at least they gave us a credit. Room was supposed to have a jetted tub, but did not. Thin walls and floors allowed sound to travel easily including a couple fighting that woke us up. Way over priced for a dated facility.
Yöpyi 1 yön maaliskuussa 2024
Brenda Ennis General Manager vastasi 14.3.2024
Dear John, Thank you for staying with us and for your candid review. We appreciate your alerting us to the noise and maintenance issues you experienced in your room. We have mentioned these items to the appropriate departments, and we are working on resolutions. Your feedback helps make us better, and we appreciate you taking the time to share. We're sorry if you were inconvenienced in any way. We hope you will stay with us the next time you are in the area. Sincerely,Brenda EnnisGeneral Manager

6/10 OK

Jessica

Yöpyi 2 yötä maaliskuussa 2024
GENERAL MANAGER vastasi 1.4.2024
Dear Jessica, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Sincerely,Brenda Ennis,General Manager

6/10 OK

Phil s

Hyvää: Henkilökunta ja palvelu
We were flooded out of are room . Had to move out at 10:00 Pm to a different room . Staff was very helpful to move to a new room.
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 8.3.2024
Dear Valued Guest, Thank you for taking the time to write a review. We are happy you enjoyed our service, but we apologize that you experienced some issues in your room. Thank you for pointing out that our team was responsive and corrected this for you right away. We will continue to work hard to deliver outstanding guest service. Thanks again for your comments, and we hope you will choose us again soon.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

crystal

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place to visit
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 7.3.2024
Dear Crystal, Thank you for taking the time to post this wonderful review and for sharing it with other travelers. We appreciate the positive feedback you have provided regarding your stay. Our entire staff at La Quinta Inn & Suites Hot Springs works hard daily to meet and exceed our guests' expectations, so we are glad we accomplished this during your stay with us. We look forward to welcoming you again whenever your travels bring you back to our area.Sincerely,Brenda EnnisGeneral Manager

10/10 Loistava

Jack

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Is nice
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 27.2.2024
Dear Jack, Thanks for the outstanding rating! We are delighted your time at La Quinta Inn & Suites Hot Springs was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Sincerely,Brenda Ennis,General Manager

6/10 OK

Ron

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Brenda Ennis General Manager vastasi 28.2.2024
Dear Ron, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to rate your visit. We are always grateful for feedback that helps us better serve our guests. Thank you again for your business, and we hope you will revisit us for the flawless hospitality we strive to provide every guest.Sincerely,Brenda EnnisGeneral Manager

8/10 Hyvä

Nathan

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
King suite... King bed was comfortable but pull out was terrible even for a child. But other than that the facility was very good for the price!
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 27.2.2024
Dear Nathan, Thank you so much for your recent stay at La Quinta Inn & Suites Hot Springs. It is great to see you and your child enjoyed your time here and loved the comforts of the king bed and found us at a good value. However, we always want our guests to have a gratifying experience in every aspect, which is why it was disappointing to read that the sofa bed in your room was not very comfortable. We know this was an inconvenience and hope you were still able to get a restful night's sleep. We will look into this; thank you for letting us know. It was wonderful to have you as our guest, and we hope you will return soon.Sincerely,Brenda Ennis,General Manager

10/10 Loistava

Doris

Yöpyi 1 yön helmikuussa 2024
Brenda Ennis General Manager vastasi 24.2.2024
Dear Doris, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting the city. It was our pleasure accommodating you. We hope you will make La Quinta Inn & Suites Hot Springs your home away from home whenever your travels bring you to our area.Sincerely,Brenda EnnisGeneral Manager