Hae hotelleja – Madre de Dios

”This hotel lists their location as downtown Puerto Maldonado. Actual location is 20+ minutes outside the town on a dirt road. Impossible to get taxi service to town. The additional trips for food for our Amazon excursions cost 60 soles each way. Driver said price is higher since you have long trip just to pickup client. Resort wanted to charge me for Dinner and Breakfast when my reservation stated both were included. Staff at resort were nice and understood our frustration with situation. When...

”The lodge was superb, very helpful and friendly staff all round. They were very flexible with meals for our children (5 & 8 years). All staff I spoke to were really knowledgeable about the local plants and animals but special shout out to Yuri who led our multiple excursions. Only small suggestion for improvement would be to have a small selection of snacks available to purchase, chips, nuts, chocolate etc for between meals but otherwise the meals themselves were delicious. My complaint is...

”we had a beautiful time at the lodge. the staff makes this property amazing! the food was so good, they are organized and friendly. same as other reviewers as no hot water, but its so hot out that a cool shower feels amazing! ”

”We had an allergy problem. My son is allergic to tree nuts and peanuts. We made the staff and gm aware if it right away. They have all good labeled but had a chicken dish that said chicken and fruit. Come to find out it had Brazil nuts in it. As my son was taking his first bite of chicken ( it was in his mouth). The staff ran out with a fresh piece of chicken and told him it had Brazil nuts in it. When we questioned the GM she said that Brazil nuts are not tree nuts which they are in fact....

”Very nice place with excellent guides.”

”Excellent customer service and very friendly staff. Hotel was in great condition, perfectly located with easy access to public transport and nearby attractions.”

”Oh this is a great place to stay! I was a solo traveler and they made sure I felt great in a group!”

”This was a beautiful place. We had a very nice time. The staff were very welcoming and friendly and we really enjoyed the meals.”

”Nice isolated hotel. Very relaxing and comfortable. Would have been nice if they had more vegetarian food choices. ”

”True jungle experience. Brought in on long covered top boat, must walk on mud steps to get from boat to real steps. Cabins are rustic with screen windows. Bed covered in mosquito netting. Cold showers. Power on 6-9 pm, which was fine bc you go to sleep early. Meals were quite good. Our guide, Marcello, provided by the lodge, was excellent. He saw a myriad of bugs and animals we never would have spotted. Marcello very knowledgeable, made our trip. He took us out on a boat for piranha fishing and...

”Leak in roof. Refrigerator leaking. No hot water in shower even though we asked and were told there is hot water. WiFi very variable. Unexpected 5% surcharge for use of credit card. ”

”Staffs are friendly , enjoy my stay here~”

”It is a family run business ,they helped us in everything we asked for with a smile on there face .Their home cooked meals were delicious, beautiful property they showed us around . They even let my 2 boys fish their pond and provided bait . It was a great experience ,and for the money you can't beat it.”