Hae hotelleja – Vilankulo

”Very friendly staff, an incredibly helpful owner, and a beautiful beach. We felt very welcome and had a fantastic stay. Highly recommended!”

”From the lovely welcome we received till the moment we left it was perfect. Spa treatments were outstanding as were all the staff. Highly recommend”

”We had a fantastic stay at Azura. We were warmly greeted straight from the get go by staff who were all smiling and gave clear instructions on what to expect for the week. The villa was exactly as described - clean, indoor/outdoor showers, plunge pool, and multiple sitting areas. The food for the week was wonderful - the staff was able to accommodate for my wife's dietary needs each day. For activities we rode horses in the water, snorkeled (saw eels, a small shark, and turtles), and did the...

”super frühstücksbuffet! schönes & sehr sauberes zimmer mit gutem bett & funktionierendem bad. nur die klimaanlage hatte ihre tücken. das personal war sehr freundlich.!das essen war sehr gut, aber es dauerte jedes mal sehr lange, bis es kam & war zweimal nicht das, was wir bestellten. die service-mitarbeitenden sollten nachfragen, wenn sie unsicher sind, oder sich die bestellung aufschreiben.”

”The air-conditioner wasnt working properly and when we complained the 2nd day the caretaker asked us to request for a refund and leave the hotel .We were ok with it but realised the hotel policy on the websites we used for booking had stated that they was no refund for our booking for whatsoever reason.When we informed the caretaker he insisted we cancel w the website which we refused.He called a colleague and later agreed to settle our money for the remaining days we were supposed to...

”Lovely owners, staff, and resident dog and cat friends.”

”We loved the space inside the house. We were four people in total, and it was very comfortable for our two adult children and us to hang out in the living room, breakfast bar, or outside on the patio. The pool was just a few steps from the patio, very clean and comfortable, and very welcome in the hot days in January! There are a handful of restaurants within 10 min. walk, which we took advantage of on the nights we didn’t cook inside the villa. ”

”Al momento della prenotazione le foto della struttura erano completamente diverse da quello che abbiamo trovato. Da una struttura tipica con stanze a capanna abbiamo soggiornato in bungalows in muratura completamente nuovi ma impersonali. Il contorno tenuto bene e carino. Cosa gravissima mi è stato rubato un costume dentro la valigia in camera e per questo ho ricevuto soltanto delle scuse da parte del ragazzo della reception e non dalla direzione. E' stata una vera violazione della privacy.”

”Quando siamo arrivati in auto ore 23.30 dopo circa 8 ore di viaggio abbiamo scoperto che le nostre camere erano state date ad altre persone x errore. Il manager Osvaldo ci ha collocato in altro lodge a sue spese (lodge Mamma Mia. Decisamente più economico ma passabile per una notte visto la situazione) giorno dopo ha provveduto a mandarci a prendere per la colazione presso Palmeiras lodge, la camera come prenotato era pronta e a fine soggiorno ci ha rimborsato la notte che non abbiamo passato al...