Kylpylähotellit - Idukki, Kerala

”I took this hotel to meet with my two school friends from Muvattupuzha for a maximum of two hours evening time. Hotel was nearly empty. Had one of the worst experience in my life. Staff are terrible....front desk guys were worst and indifferent.. I checked in at 5pm and vacated at 7pm. Took another hotel Kabani , with much more facilities and wonderful staff and paid less money. I wanted to write more but i think it is waste of time.
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”Very bad service ”

”Behaved like a new hotel, tried to over price pre booked room stating peak season. Rushed check out resulting in forgetting a wrist watch. Over priced lunch buffet which is not value for money. With a kid in tow unnecessary rush created for check out, checked in an hour late, hotel key card was disabled leading to room not getting open to speed up check out. Made guest wait to check if room amenities were in working condition, meaning guests were not trusted.”

”They will not accept on line booking now.”

”A quite resort away from any town . We found it quite nice. They should trim the trees in front of balconies so that one can get better view. Right now most of the view is blocked by overgrown trees.”

”Front desk and management were superior! The area around the properties were lovely and wild! The rooms are nestled amid the trees and the morning bird calls are so serene. The rooms are a little old-fashioned, but everything worked and the room was spotless. A great place to stay.”