Huvilat – Isla Holbox

"Do not go to this hotel, I repeat do not go to this hotel. There is a party that starts at 1 am and continues until sunrise EVERY NIGHT and you hear the music so loud to your room it is like being inside the club. It is quaranteed you will NOT sleep at night neither during the day since they did work at the hotel with loud noise at day time. None of the workers speak any english, impossible to communicate, had to use translator and they still didnt understand. Unblievable. Neither the hotel nor Hotels.com was willing to cancel our second night so we just had to book another hotel and lost our money on this one. Worst hotel experience ever. Do not go there."

"Hotelli oli todella ihana vaikkakin saimme huoneen 4. kerroksesta eikä sinne ollut hissiä vaan laukkujen kanssa piti kivuta portaat. Upea uima-allas kattotasanteella ja siellä myös pieni baari. Baarin aukioloajat eivät päteneet. Työntekijät tuli avaamaan sen miten sattuu ja myös sulkivat sen jo jopa tuntia aikaisemmin siitä mitään ilmoittamatta. Aamiainen oli hyvin vaatimaton, sai valita joko tuoreita hedelmiä tai paahtoleipää hillolla tai margariinilla. Kahvia sai ottaa vain yhden kupillisen. Huone oli siisti ja nätisti sisustettu. Sänky oli mukava."

"Not space for clothes, at all (no wardrobe, only few hangers), we had to keep everything in the suitcases. Room was clean, pillows excellent. "

"Ihan nätti paikka. Henkilökunta muissa paikoissa mukavampaa. Eivät tienneet erityisruokavalioista mitään ja olivat aika jopa tylyjä sen suhteen."

"Wouldn't know about breakfast as even though it was included they claimed it wasn't. Reading online reviews this seems to be a common scam. Hotels.com support in regards to the matter was a joke, a complete joke. Several support agents claimed that breakfast wasn't included even though it clearly was. Finally an agent admitted its included but we're not getting it as we only have "breakfast" included and not the "continental breakfast" which was the only one they offered. Around day 3/4 of our stay support finally said we should have breakfast included and after hours of complaining they said they'll compensate us for the breakfast but only at the hotel if we provide receipts and they're able to confirm the price with the hotel, by this time they've tried calling and emailing the hotel on several days with no answer so I'm unsure how they'd reach them to confirm anything. I'm still waiting for some sort of compensation as I obviously had breakfast elsewhere to not contribute to the scam and spend good chunk of Pesos on it but I'm not holding my breath. Easily the worst customer service experience of my life, to make it clear, issue is Hotels.com support"