Laituri

Arvostelut: Hadley Resort and Marina

3.5 out of 5
Hadley Resort and Marina
82749 Overseas Hwy, Islamorada, FL

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 399 kautta 930 arvostelua" "
Arvosana 8 - Hyvä. 262 kautta 930 arvostelua" "
Arvosana 6 - OK. 113 kautta 930 arvostelua" "
Arvosana 4 - Huono. 95 kautta 930 arvostelua" "
Arvosana 2 - Hirveä. 61 kautta 930 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Staff are not top notch, nice location by the sea
Staff there in general have a rude attitude to visitors or just plainly do not care. Unfortunately this is the case in my opinion as this place has the surroundings to be something special. From the near by jet ski place I would avoid at all costs, they can try to get you to pay large damages.
Yöpyi 1 yön helmikuussa 2020
LeAnn, GM vastasi 1.3.2020
Thank you for your feedback. We will forward to the jet ski vendor.

8/10 Hyvä

Tara

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The 2BR ocean view unit is large with a large wrap around deck with gorgeous view and a kitchen. Plenty of room to spread out and beds are comfortable. The shower could use some caulk and looked a little brown in the seams. The bolt lock on the door didn’t work but we didn’t have safety concerns. Breakfast is super basic but better than nothing. Great location and nice to watch people fishing right off the dock and going in and out of the marina.
Yöpyi 2 yötä toukokuussa 2024
Front Desk vastasi 20.5.2024
Thank you Tara for your valuable feedback. We hope to welcome you back soon. Thank you for choosing Hadley resort and marina...

10/10 Loistava

Angela

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place was beautiful. Love the scenery from the balcony. Staff was very friendly and helpful if we needed anything. Was great that they have a pool and offer for free with your stay bikes, paddle boards, and kayak.
Yöpyi 2 yötä toukokuussa 2024
Vickaya, Front Desk Agent vastasi 15.5.2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon.

8/10 Hyvä

Angelica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Vickaya, Front Desk Agent vastasi 17.5.2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future

10/10 Loistava

Alain

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
EXCELENT PLACE
Yöpyi 1 yön toukokuussa 2024
Front Desk vastasi 19.5.2024
Thank you for your valuable feedback. We are happy to hear that you and your family are enjoying your stay we hope to welcome you back soon

10/10 Loistava

MaryAnn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Room 301 Beautiful view from our balcony. Our room was 2 queen size beds, Small bathroom, dresser with 4 drawers. Boat dock is about $60 a night for boat trailer parking, good dock space for our 17’ boat. Covered parking for our car. There is a great place to sit and chill near the ocean front. A few outdoor games, bicycles for guests, as well as kayaking and paddling boarding. Swimming pool is located in the middle of the property, heated, quiet area. Enjoyed the speakers throughout the property, Great music, not loud, just relaxing.
Yöpyi 4 yötä toukokuussa 2024
Vickaya, Front Desk Agent vastasi 10.5.2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!

10/10 Loistava

cyprian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Vickaya, Front Desk Agent vastasi 7.5.2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

8/10 Hyvä

Derek

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024
Vickaya, Front Desk Agent vastasi 7.5.2024
Thank you for taking the time to share your feedback with us. We truly value all comments, whether they are praise or areas for improvement.We're thrilled to hear that you had a positive experience overall. Your feedback helps us continually refine and enhance our services to better meet the needs of our customers.If there were any specific aspects of your experience that you feel could be improved to elevate your rating to a five-star level, please don't hesitate to let us know. We're committed to providing the best possible experience for all our customers.Thank you again for choosing Hadley. We look forward to serving you again in the future.

10/10 Loistava

Craig

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My only complaint was that we did not get any housekeeping in our room.
Yöpyi 2 yötä toukokuussa 2024
Vickaya, Front Desk Agent vastasi 6.5.2024
Thank you for your feedback. We appreciate you for writing your review. Your response was shared with the team and we look forward to your next visit.

2/10 Hirveä

Lexi

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Vickaya, Front Desk Agent vastasi 1.5.2024
Thank you for your feedback. We're sorry to hear you didn't fully enjoy your experience. Please feel free to reach out to us directly with any specific concerns you have so we can address them promptly.

10/10 Loistava

Juan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet and drama free
Yöpyi 1 yön huhtikuussa 2024
Front Desk vastasi 29.4.2024
Thank you for your feedback we take pride in our guest comfort. We hope to welcome you and your family back.

10/10 Loistava

Yanet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
-
Yöpyi 3 yötä huhtikuussa 2024
Front Desk vastasi 29.4.2024
Thank you for your feedback we hope to see you and your family soon.

10/10 Loistava

Anibal

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Kylie, Front Desk Agent vastasi 24.4.2024
Thank you so much for the glowing review! We're thrilled to hear that you had such a positive experience with us. Your feedback means the world to us, and we can't wait to welcome you back again soon!Warm Wishes, Hadley Resort & Marina

8/10 Hyvä

Timothy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
In the heart of Islamorada.
Yöpyi 3 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 17.4.2024
Timothy, Thank you for choosing to stay with us in the heart of Islamorada! We appreciate your feedback and are always striving to improve. If there's anything specific you feel we could do better, please don't hesitate to let us know. We hope to welcome you back for an even better experience in the future!Best Wishes, Hadley Resort & Marina

10/10 Loistava

Mellia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved this hotel. Our room was in a perfect location
Yöpyi 2 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 15.4.2024
Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay and found the location of your room to be perfect. We hope to welcome you back soon for another fantastic experience!Thank you, Hadley Resort & Marina

10/10 Loistava

Itzia, miami

Matkusti perheen kanssa
Hyvää: Siisteys
Always exceeding our expectations, unmatched location, the ocean view suite is one of the best in the whole Florida keys
Yöpyi 2 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 10.4.2024
We're so happy to hear that!! Thank you for your continued support, we love having you as part of our Hadley Resort family! We look forward to welcoming you back again soon!Best Wishes, Hadley Resort & Marina

10/10 Loistava

MARK

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I hate to write this review, but it’s a hidden gem in the Florida Keys. Last-minute booking and was treated amazing ….. Thomas you’re the man … See you soon, my friend.
Yöpyi 1 yön huhtikuussa 2024
Kylie, Front Desk Agent vastasi 9.4.2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us, even with the last-minute booking. Thomas will be delighted to know that he made your stay memorable. We can't wait to welcome you back soon!Best Wishes, Hadley Resort & Marina

8/10 Hyvä

Krystyna

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Room and facilities were as expected - decent value for money and no complaints. We only had a 2 night stay but on both days we found the elevator was in a pretty gross state (unfortunately some people find it acceptable to spit wherever they like - not the resorts fault but should have been checked for cleanliness at some point during the day) The breakfast offering was basic but acceptable. However, in spite of cereal being on offer there was no milk available on our first morning. Staff could have gone to a local store to purchase but chose not to so our toddler had to go without. Not great.
Yöpyi 2 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 8.4.2024
Thank you for your feedback. We're glad to hear that you found our room and facilities to be as expected and that you found value in your stay. We apologize for the inconvenience caused by the condition of the elevator. We'll certainly address this with our housekeeping team to ensure cleanliness is maintained throughout the day. Regarding the breakfast experience, we apologize for the oversight with the milk on your first morning. We'll address this with our staff to ensure such situations are handled better in the future. We appreciate your understanding and hope to welcome you back for a more seamless experience.

10/10 Loistava

Yanet

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 9.4.2024
Thank you for the glowing review! We're thrilled to hear that you had an excellent experience. We look forward to serving you again soon!

10/10 Loistava

Giovanna

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was our family’s second stay and we love the hotel and its relaxing ocean views.
Yöpyi 2 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 8.4.2024
Thank you for your continued support and for choosing our hotel for your family getaways! We're thrilled to hear that you enjoyed the relaxing ocean views during your second stay with us. We look forward to welcoming you back for many more memorable experiences by the sea!!Thank you again,

10/10 Loistava

Christine M

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was truly fantastic, with a special shout out to Nicole who went above and beyond to ensure everything was up to par! The resort is so beautiful at was a sad morning as we departed but we will be back!
Yöpyi 4 yötä huhtikuussa 2024
Kylie, Front Desk Agent vastasi 8.4.2024
Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience at our resort, and we're especially delighted that Nicole's exceptional service stood out to you. We can't wait to welcome you back for another unforgettable stay!Best Wishes,

10/10 Loistava

Carol

Matkusti perheen kanssa
Beautiful views and the room layout was ideal!
Yöpyi 4 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 1.4.2024
Thank you for the fantastic review! We're thrilled to hear that you enjoyed the beautiful views and found the room layout ideal. We hope you had a wonderful stay and look forward to welcoming you back soon!

10/10 Loistava

DIANELYS

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was a very nice weekend, especially with Thomas, a nice person who help us every time. Thanks a Thomas! I recommended the resort, very clean and quiet
Yöpyi 2 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 1.4.2024
Thank you for your wonderful review! We're thrilled to hear that you had a very nice weekend at our resort and that Thomas made your experience even better with his helpfulness. We're glad you found our resort clean and quiet! Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay. Thank you for choosing us!

10/10 Loistava

Meredith

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely fabulous stay!! The breakfast was quick and delicious that was available. Truly a retro- Florida vibe throughout the whole property. My kids loved every bit of the pier, pool, bikes and the water sports. Thanks for having us we will sure be back!!! Such an at home feel!
Yöpyi 3 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 1.4.2024
Thank you for your glowing review! We're delighted to hear that you had an absolutely fabulous stay and enjoyed our quick and delicious breakfast offerings. It's fantastic to know that your kids loved the pier, pool, bikes, and water sports - we strive to create memorable experiences for our guests of all ages. We can't wait to welcome you back for another wonderful stay! Safe travels until then!

10/10 Loistava

Troadio

Matkusti lemmikkien kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exelent!
Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 1.4.2024
Thank you so much for the fantastic review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!

10/10 Loistava

Maria

Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 16.4.2024
Thank you so much for the glowing review, Maria! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future!Best Wishes, Hadley Resort & Marina

2/10 Hirveä

Jaqueline

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This property is nothing like it looks online. I saw the property and room and left. After notifying management we also weren’t given a refund so the customer service is equally disappointing. Please choose another hotel in the area as the reviews here do not accurately reflect how this hotel looks.
Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 27.3.2024
We're truly sorry to hear about your experience. We strive to ensure our guests have a positive stay, and we regret that we fell short of your expectations. Your feedback is invaluable to us, and we will address the issues you've raised with our team to improve. We understand the importance of transparency and accuracy in our online representation, and we'll take steps to ensure our listings better reflect the reality of our property. Regarding the refund, we apologize for any inconvenience and will investigate this matter further to ensure our refund policies are applied fairly. We appreciate your comments and hope you'll consider giving us another chance in the future.Best Wishes

10/10 Loistava

Sarah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a well kept old-school property with great landscaping, water access and great customer service! Remodeled and updated rooms bring this treasure into today’s standards and our spacious suite was perfect for our family.
Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 26.3.2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed our well-kept property, scenic landscaping, water access, and excellent customer service. Our team takes pride in maintaining a balance between old-school charm and modern standards, and we're delighted that our remodeled rooms and spacious suites met your family's needs perfectly. We appreciate your feedback and hope to welcome you back again soon!

6/10 OK

Daniela, Weston

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Air conditioning made great noise during the night and front office was unattended for a long period
Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 25.3.2024
Thank you for your feedback. We apologize for the inconvenience you experienced with the noisy air conditioning and the unattended front office. Rest assured, we are addressing these issues promptly to ensure a more comfortable and efficient stay for all our guests! We appreciate your input and hope to have the opportunity to exceed your expectations in the future!

4/10 Huono

Julie

Yöpyi 3 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 15.4.2024
Thank you for taking the time to provide feedback. We're genuinely sorry to hear that your experience fell short of expectations. If you're open to discussing your concerns further, please don't hesitate to reach out. We're committed to ensuring every customer leaves satisfied.Kind Regards, Hadley Resort & Marina

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff and great location.
Yöpyi 2 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 25.3.2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay with us and that our staff and location met your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 Loistava

Susan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our 2 bedroom room was very large and comfortable for our stay. Our beachfront room had a beautiful view, especially for sunrise! Pool was really nice to enjoy as well. We only stayed overnight but we will definitely plan to stay again soon and for a longer stay!
Yöpyi 1 yön maaliskuussa 2024
Kylie, Front Desk Agent vastasi 18.3.2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay in our spacious and comfortable 2-bedroom suite with its beautiful oceanfront view, perfect for catching the sunrise! We're delighted that you also had the chance to relax and enjoy our pool. We can't wait to welcome you back for a longer stay soon!

4/10 Huono

Jeffrey

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very helpful and friendly. It lists as water front, there is literly room for just 3 chairs on the waters edge, did i metion that you have to walk on rocks to get to the waters edge. No beach area. Or access for swimming in the ocean. The property is very dated. Paper thin walls, could hear the people in the next room as clearly as the people in my room. Yhe main check in and office, were the breakfast and bicycle pick up area is across the street from the main hotel and cottages. The Marina, staff were friendly and helpful. However the jet skiis and boats are very worn, and old.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk vastasi 18.3.2024
Thank you for sharing your feedback with us. We're glad to hear you found our staff helpful and friendly! We apologize for any disappointment regarding the waterfront access and the condition of our property. Your comments will be shared with our team for improvement. We appreciate your insights and hope to have the opportunity to exceed your expectations in the future!

10/10 Loistava

Von

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean, love the kitchen. And quite! Pool awesome!
Yöpyi 2 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 14.3.2024
Thank you for the glowing 5/5 review! We're thrilled to hear that you found our space clean, enjoyed the kitchen, and appreciated the tranquility. It's fantastic to know that you loved our awesome pool as well! We look forward to welcoming you back for another enjoyable stay.

10/10 Loistava

Garrett

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Only complaint is 8AM breakfast should occur earlier. Great, friendly staff
Yöpyi 3 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 12.3.2024
Thank you for your positive feedback! We're delighted to hear that you found our staff friendly. We appreciate your suggestion regarding the breakfast time and will take it into consideration for future improvements. We hope to welcome you back for another great stay soon!

10/10 Loistava

Edward, Belmar

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Friendly staff. Nice room.
Yöpyi 3 yötä maaliskuussa 2024
Kylie, Front Desk Agent vastasi 12.3.2024
Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and found the room nice. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Loistava

Linda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I can't say enough good things about our stay! We rented a 2 bedroom unit. So spacious, views were breathtaking. Quite, had everything we needed. Breakfast in the morning till 10:30. Check out 11. Thomas manager offered so many suggestions to our questions .
Yöpyi 3 yötä helmikuussa 2024
Kylie, Front Desk Agent vastasi 12.3.2024
Thank you for your amazing review! We're thrilled to hear that you had such a fantastic stay in our 2-bedroom unit with breathtaking views. It's wonderful that you found the space quiet and well-equipped with everything you needed, and that you enjoyed the breakfast until 10:30. We're delighted that Thomas, our manager, was able to offer helpful suggestions to enhance your experience. We appreciate your kind words and hope to have the pleasure of hosting you again soon for another memorable stay!

10/10 Loistava

Yigal

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
The area is great
Yöpyi 1 yön helmikuussa 2024
Kylie, Front Desk Agent vastasi 12.3.2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed the area surrounding our property. We hope you had a fantastic stay and look forward to welcoming you back in the future!

8/10 Hyvä

Helene

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice but saw palmatos
Yöpyi 1 yön helmikuussa 2024
Front Desk vastasi 26.2.2024
Thank you for your feedback! We're thrilled that you enjoyed your stay with us! We would like to assure you that we will look into the palmetto issue immediately to prevent any future issues. We look forward to seeing you again soon!Best wishes,

10/10 Loistava

Anthony

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Kylie, Front Desk Agent vastasi 22.2.2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again in the future! If you have any suggestions or feedback, feel free to share. We appreciate your support!

4/10 Huono

PHILIP

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Poor staffing and no one made our rooms up . Got locked out during office hours and no one was available to let us in. Office staff tried to charge additional fees that were not part of the price for the rooms . Definitely a scam!
Yöpyi 3 yötä helmikuussa 2024
Front Desk vastasi 20.2.2024
Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconvenience you experienced during your stay. We take your feedback seriously and are actively investigating the issues you've raised to ensure they are addressed promptly.We would like to apologize for any miscommunication that was caused by our staff. A full service, in which beds are made and the room is cleaned, is only performed every 3 days. Every other day we only offer a light service, unless you request otherwise. Also, the fees that we attempted to charge you were resort fees, which are applicable and paid by ALL guests staying with us. It includes access to parking, WIFI, continental breakfast, on-site amenities, etc.If you have any additional details or would like to discuss your experience further, please feel free to reach out to our customer service team. We value your feedback and are dedicated to providing a better experience for our guests.Once again, we apologize for any inconvenience caused and appreciate your understanding.Best regards,

4/10 Huono

Peter

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Kylie, Front Desk Agent vastasi 20.2.2024
We appreciate your feedback and are sorry to hear about your less-than-satisfactory experience. Your satisfaction is our top priority, and we would like to learn more about the specific issues you encountered to address them promptly. Please reach out to our customer service team so we can better understand your concerns and work towards resolving them. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your impression in the future!

10/10 Loistava

Helen

Great stay, service and location!
Stay was great, Thomas was very helpful and welcoming. He has great customer service skills. We will definitely be back!!!
Yöpyi 1 yön helmikuussa 2024
Kylie, Front Desk Agent vastasi 20.2.2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our great location and had a wonderful stay. Thomas is delighted to be recognized for his helpful and welcoming customer service skills. We look forward to welcoming you back on your next visit! If you have any specific preferences for your next stay, feel free to let us know. Safe travels, and see you soon!

10/10 Loistava

sophie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Visite des Keys
Nous sommes partis en voiture pour faire la route des Keys et coucher au Hadley resort pour éviter de revenir la mène journée.
Yöpyi 1 yön helmikuussa 2024
Tom vastasi 3.2.2024
Thank you!! :) 3

10/10 Loistava

Thomas

Very well done
Yöpyi 1 yön helmikuussa 2024
Tom, Front Desk Supervisor vastasi 3.2.2024
Glad to hear you enjoyed your stay. See you next time!

8/10 Hyvä

Lana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property was clean and cute. There is road noise since it is close the highway however the air conditioner is very noisy and makes it hard to sleep
Yöpyi 1 yön helmikuussa 2024
Kylie, Front Desk Agent vastasi 5.2.2024
Dear Lana, Thank you for your feedback! We're delighted to hear you found our property clean and cute! We would also like to apologize for any inconvenience caused by road noise and the air conditioner. We'll address these issues promptly to enhance your future stays! Your input is invaluable, and we appreciate your time in sharing your experience!Thank you!

4/10 Huono

Barbara

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Old property. Air conditioner in suite's main room was not cooling. This was a problem in January, but it would be much bigger problem in summer months. Answer to everything when notifying front desk is that they can move you. We get the sense that this is not a NEW problem, but an existing one and repairs have been delayed/ignored. Ice machine not working in tower. Previous reviewers as far as 6 months back had same complaint. Are repairs being ignored? Other problems with room: lack of mirrors - only mirror was in bathroom; slow running bathroom sink drain; no toilet bolt caps; dirty floor; very LOW water pressure; no coffee maker in room yet had coffee cups and pods. Front desk person at check in was not welcoming or friendly. Overall very poor impression of Hadley House. Would not stay there again.
Yöpyi 1 yön tammikuussa 2024
Tom, Front Desk Supervisor vastasi 6.2.2024
We apologize that your stay did not meet yours or our standers. We understand the importance of a fully functional A/C and can confirm this issue was promptly fixed.And we do extend our apologies' about the Ice machine not functioning but unfortunately the expense has not been approved.. In the meantime we're happy to provide guest with ice from our other ice machine on property. .

10/10 Loistava

Dayanni, Miami

Yöpyi 1 yön tammikuussa 2024
Kylie, Front Desk Agent vastasi 22.1.2024
Thank you so much for the fantastic 5/5 review! We're thrilled to hear that you had a great experience! Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any suggestions or if there's anything else we can do for you, feel free to let us know. We look forward to serving you again in the future!

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Leider entsprach das "Resort" absolut nicht unseren Erwartungen punkto Sauberkeit und Umgebung. Auf der Homepage erscheint alles neu und gepflegt, das ist aber leider in Wirklichkeit nicht der Fall. Wir konnten eine neue Unterkunft buchen, da das Hotel kulant war und uns den Preis zurückerstattet hat.
Yöpyi 2 yötä tammikuussa 2024
Tom, Front Desk Supervisor vastasi 6.2.2024
I'm sorry we did not meet your standards.We hope to have another chance in the future to provide you with a wonderful stay.

8/10 Hyvä

Kathryn, Jacksonville

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä tammikuussa 2024
Kylie, Front Desk Agent vastasi 18.1.2024
Thank you so much for taking the time to leave a review!! If there's anything specific that you enjoyed, we would love to hear about it! We hope to see you again soon! :)