”Some of the staff were very nice and helpful. We had a different experience while leaving. The staff at the front desk seemed stressed and irritable. Staff in the morning told us one thing and then around 12:30 there was new staff manning the desk and they told us something different. There was a massive space under our door. That was definitely not what I was expecting.”
”Kokemus oli loistava, erittäin viehättävä korkeatasoinen hotelli loistavalla paikalla Bostonin keskustassa. Hyvien liikenneyhteyksienkin (metro) varrella. Susittelen vilpittömästi!”
”Everything was excellent from front desk person Joy to the room that was a two room suite, the first floor lounge ares was very comfortable and relaxing.
The only minor complaint was the staff at the restaurant Tami perhaps could have used some added training”
”Disappointing birthday stay – major closures should be disclosed in advanceWe booked this hotel for my son’s 9th birthday specifically because he is a swimmer and loves the water; we wanted a place where he could swim all day and use the jacuzzi. Unfortunately, when we arrived, we were hit with the terrible news that the outdoor pool was closed for maintenance. This major closure should absolutely be communicated to guests prior to arrival so they can change their plans. We were promised it...