Richard, thank you for your feedback. It is concerning to hear about the challenges you faced during your stay. The team is committed to addressing these issues to improve future experiences. We hope you will consider staying with us again to experience the improvements firsthand.

Vinda, it's wonderful to hear how well the management at Holiday Inn Express & Suites Jacksonville resolved your concern. We believe prompt actions and solutions are vital to guest satisfaction. Your appreciation for our effort is immensely valued. Thanks for sharing your experience and we hope to welcome you back soon.

David, we regret to hear that your experience did not meet your expectations. We strive to maintain the highest standards and ensuring the comfort of all our guests is our top priority. Your feedback regarding the water, room condition, and breakfast offerings is appreciated as it helps highlight areas we need to improve. Our team members are hard at work to make the necessary adjustments for future guests. We hope you will give us another chance to demonstrate our typical level of hospitality.

Sheryl, we regret to hear that your recent stay did not meet your expectations. We apologize for the issues you encountered with the bathroom and overall room cleanliness. Please know that these are not habitual issues and we have addressed your concerns to our team. We're sorry to hear about the inconvenience regarding the towels, and we've taken note of your feedback so as to improve our service level. We hope you give us another chance in the future to provide a better experience.

Megan, we regret to hear about the issues you faced during your stay. Unfortunately the pool & hot tub are currently out of order as the parts we require are on back order. This is noted on the booking websites. Your feedback on breakfast is also understood. We firmly believe in providing a comfortable atmosphere, top-notch amenities, and making right by our guests when things do not go as expected. We would appreciate the opportunity to offer you an enhanced experience in the future.

John, we're happy to hear that you appreciated the tranquil environment and easy location of Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We hope to have the pleasure of hosting you again in the future. Safe travels!

Kyleen, it's disheartening to read about your recent stay. Apologies for the inconvenience caused by the unavailability of our pool and spa facilities. We're working on getting them fully operational again. We're disappointed to learn about issues with your bathroom amenities and door. Rest assured, your feedback is important and will assist in driving improvements in our service. Please consider giving us another chance to serve you better in the future.

Philips, we regret to hear about your concerns regarding the billing process. We assure you that we aim to provide clear and straightforward billing and we're saddened if there was any confusion. Please reach out to our team so we can address this issue promptly and to your satisfaction. We hope to have the chance to restore your confidence in us in the future.

Susan, we're thrilled to hear you enjoyed a restful stay at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. It's our aim to create a comfortable, welcoming space for our guests. We look forward to hosting you again in the future.

Thank you for the 5/5 rating, Lisa!It's excellent you enjoyed your time at Holiday Inn Express & Suites Jacksonville, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

Thank you for sharing your feedback. We are pleased to hear you found the room satisfactory. However, we regret any oversight in cleanliness; rest assured, our cleaning protocols are generally of the highest standard. Similarly, any issues with the fitness room amenities will be investigated promptly. We acknowledge that having our pool area and hot tub operational is a significant aspect of the guest experience and we apologize if this was not communicated beforehand. Our policy of welcoming pets is indeed one of our proud features. We sincerely hope we can offer you a more satisfactory stay in the future.

It is delightful to hear that you had a pleasant stay at the Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're especially thrilled to know that our convenient location, friendly team members, and cleanliness were particularly appreciated. It's always our pleasure to ensure you have the most enjoyable stay possible. Looking forward to welcoming you back for another basketball tournament or just a relaxing visit.

We appreciate your feedback regarding your recent stay at the Holiday Inn Express & Suites Jacksonville, an IHG Hotel. While it's unfortunate the pool was unavailable during your visit, we're pleased to know you had an otherwise enjoyable experience. As we strive to enhance our guests' experience, we value your input. We hope to welcome you back in the future when all our facilities are fully accessible.

Marty, it's wonderful to hear your positive feedback about the check-in process at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're thrilled to hear that our team members were able to assist you in a friendly and helpful manner. We appreciate your kind words and look forward to your next visit.

We appreciate your feedback, Graham.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Tamara, thank you for choosing to stay at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. It's fantastic to see you had a positive experience. We appreciate your feedback and look forward to welcoming you back in the future.

Paul, apologies for any discomfort you may have experienced during your stay. We understand your concerns about the bed size discrepancy and heating issues you've encountered and we apologize for falling short this instance. Our team is committed to ensuring guest comfort and satisfaction, and we will definitely look into these matters promptly. Your feedback is highly valuable to us for future improvements. We hope to have another chance to deliver a better experience on your next visit.

Thank you for sharing your feedback, Rachel.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

Thanks for the perfect rating, Jason!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Express & Suites Jacksonville, an IHG Hotel.

Sharon, it warms our hearts to hear that you choose Holiday Inn Express & Suites Jacksonville, an IHG Hotel, as your go-to place when visiting Jacksonville. We are delighted that our breakfast selection meets your expectations. Looking forward to your next stay with us. Safe travels!

Sharon, it's wonderful to hear that your visits to Holiday Inn Express & Suites Jacksonville, an IHG Hotel, have consistently met your expectations. We're proud to offer a welcoming environment and it's delightful to know that you feel well catered to. We eagerly anticipate your return and look forward to treating you right as always. Safe travels until then.

Katarzyna, it's pleasing to hear that you found the location of the Holiday Inn Express & Suites Jacksonville advantageous. We equally glad you appreciated our reasonably appointed rooms. The team here strives to provide comfortable and enjoyable stays for our cherished guests. We hope to welcome you back soon.

We appreciate the feedback, Benjamin.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

Stacie, thank you for your Expedia review rating. We appreciate your positive feedback and look forward to welcoming you back to Holiday Inn Express & Suites Jacksonville, an IHG Hotel, on your next visit.

Thank you for your feedback. I am sorry we fell short of our expected standards.The delay in having your room ready at 3pm was due to several late check outs and a shortage of Housekeeping staff. The Water issue was caused by a construction company fracturing the mains water pipe outside the property.

Unfortunately the reservation was never submitted into our system. It had not been cancelled as our system would show that. As we were sold out, I was trying to resolve the issue by calling other hotels to find a room for the guests. I had to call from the office as one gentleman was being extremly loud in the lobby. I did manage to find an alterantive accomodation for the guests but when I came back into the lobby the guests had left.