Manager didn’t let me check in because I didn’t enter her office before 7:00 p.m. it was ver dark around the property, even the people staying there were unaware of the office location. When I found out the office location and reached there, a lady came out and told me to stay at Wood-spring suits across the street and come next day. Although when I booked the room, there were no instructions to checkin before 7:00 p.m. I was very desperate and found a place late at night to stay. Next day when I went there, I was told that my booking is cancelled because I didn’t show up and I was charged for 1 night. Manager (that day on duty) told me that he will do booking for me again and asked me to check the two available rooms. But we’re smelly and needs cleaning. Although the it was non smoking hotel, but cigarette filters were all over the stairs. Elevator according to manager was ok but it was out of order for about a months according to one customer. I decided to stay at some other place to avoid having any trouble during my stay.