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Arvostelut: OUTRIGGER Kona Resort and Spa

4 out of 5
OUTRIGGER Kona Resort and Spa
78-128 Ehukai Street, Kailua-Kona, HI

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 445 kautta 969 arvostelua" "
Arvosana 8 - Hyvä. 274 kautta 969 arvostelua" "
Arvosana 6 - OK. 137 kautta 969 arvostelua" "
Arvosana 4 - Huono. 63 kautta 969 arvostelua" "
Arvosana 2 - Hirveä. 50 kautta 969 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love the adult only pool option
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Karin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the 21 &over pool area. People super helpful and the property was clean. Small menu at the in house dining, but very tasty
Yöpyi 7 yötä toukokuussa 2024

10/10 Loistava

Lauren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Such a beautiful resort! The kindest staff ever from check in to check out! Looking forward to coming back .
Yöpyi 5 yötä huhtikuussa 2024

8/10 Hyvä

Christopher

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I did not like the food options at the property. It was Nosie throughout my stay, due to construction. I really enjoyed the pool and the water slide. The rooms were nice.
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

Delco

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice room, mattress was horrible as it was sunk down on one side like a VERY heavy person layed there too long and broke it down. Everything else was nice!
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Pamela, Longmont

Hyvää: Siisteys
Yöpyi 7 yötä tammikuussa 2024

10/10 Loistava

Tyler W

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful room, gorgeous view, amazing pool and grounds, convenient location. We had a wonderful time!
Yöpyi 4 yötä huhtikuussa 2024

10/10 Loistava

Sally

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful I loved it my husband loved it
Yöpyi 6 yötä huhtikuussa 2024
SK vastasi 1.5.2024
mahalo Sally, Appreciate your kind words and feedback :)

6/10 OK

Antoine

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
3.5 This places is beautiful but a bit out of the way and expensive. The staff over all was pretty friendly with the exception of security. ( I left my card at the bar and it went missing when i tried to get it back. Security didnt seem all that interested in my missing debit card. That kinda soured the trip for me.) Also there were some suprise charges when i checked out.
Yöpyi 3 yötä huhtikuussa 2024
SK vastasi 29.4.2024
Aloha Antoine, Thank you for your time and sharing your experiences with us. So sorry for the interaction and experience with security team, Will share with the management your feedback and management will reach out to you for further assistance.

10/10 Loistava

Robert William

Hyvää: Siisteys ja henkilökunta ja palvelu
While still being under renovations the stay was good. The two bartenders at the bar were hilarious and the burger was okay with ulthe upcharge.
Yöpyi 7 yötä huhtikuussa 2024
SK vastasi 29.4.2024
Aloha Robert William, Mahalo for wonderful feedback and rating! Glad you had a great time with our bartenders at bar! :) Mahalo Nui Loa for sharing! We hope to see you again!

10/10 Loistava

Courtney

Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Shoko

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We spent peaceful time at this hotel.
Yöpyi 7 yötä helmikuussa 2024
SK vastasi 29.4.2024
Mahalo Nui Loa Shoko!

6/10 OK

Xinyi

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Good location, complicated towel policy, not fun pool experience, limited food and beverage options onsite but expensive.
SK vastasi 29.4.2024
Aloha Xinyi, Mahalo for your feedback and appreciate your time sharing your experience with us!

2/10 Hirveä

Kristine

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My biggest complaint is with Expedia who did not notify me they compete resort was under construction I would have never booked this property if I had been informed ocean view room I purchased with u was a roof and parking lot view got upgrade and charged resorts dirty smelled of lacquer construction workers everywhere standing staring at guest noise unbearable 7 days a week no relief 1 of 3 restaurants open had to walk whole resort to use restrooms and get a drink took 20-30 everyday to get hot water in shower unsafe to even walk around resort tools workers stuff to trip over thank you expidia for our worst vacation in Kona these are a few reasons why we would have never booked this property and will never return or use expidia
Yöpyi 7 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Aloha Kristine, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

8/10 Hyvä

Mohamad

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja palvelut/mukavuudet
Ants were everywhere. I was charged additional fees outside expedia’s payment.
Yöpyi 7 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Aloha Mohamad, Thank you for choosing our hotel and for bringing this matter to our attention. Your feedback is important to us, and we would like to apologize for the inconvenience you experienced during your visit.

10/10 Loistava

Nirag

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing property with amazing views. We upgraded to oceanfront room and it was worth it. We saw Mantas at night and dolphins and a whale in the morning right from our room (binoculars helped!!) Some construction and upgrades going on at the property so few amenities were not in service; although the views and the vibe makes up for it. Staff is great!! The restaurant and food scene isn't great in the area, you need to drive 15 minutes to the town for good food. We will stay there again for sure when we visit Big Island!!
Yöpyi 5 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Aloha Nirag, Mahalo for your kind words and taking your time sharing your experience with us! Your feedback is important to us and definitely, sharing your comments with our team. We hope to see you again soon!

6/10 OK

Scott

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Pool side bar closed and drinks from restaurant had a blender not working the whole time there. How hard is it to replace a blender?
Yöpyi 4 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Aloha Scott, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and shared your feedback with our F&B management team.

10/10 Loistava

Edward Mananui

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing property with great staff. My son loved the pool and water slide. They are going through renovations but we barely noticed it. Definitely recommend this resort.
Yöpyi 4 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Aloha Edward Mananui, Mahalo for your kind words! it means a lot to our team and appreciate your time sharing your feedback. Please visit us again :)

10/10 Loistava

Tim, Ephrata

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a wonderful resort with a great ocean front location. There is plenty to do on property and a lot more just a short drive away. We didn’t like that there was only one washer and one dryer in the laundry for an entire building. It made it very challenging to get a load of wash done. But overall it was a great stay.
Yöpyi 3 yötä huhtikuussa 2024
SK vastasi 21.4.2024
Mahalo Nui Loa for your feedback, appreciate your kind words!

4/10 Huono

Michael

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We were given two rooms next to each other, but not adjoining doors, even though both rooms had adjoining doors to other people's rooms. The Ocean view we got was of the parking lot and the bay. When I booked the reservation I was told all the construction would be completed by the end of 2023, not true. Only one restaurant was open because of construction, game room and spa were under construction and not usable. All the ocean view and frontage rooms were under construction and could not be stayed in. Towel machine was broken. Staff solution was to offer us a free drink. All in all a miserable experience, I have already told friends not to stay there.
Yöpyi 5 yötä maaliskuussa 2024
SK vastasi 21.4.2024
Aloha Michael, We are truly sorry that your stay with us did not meet your expectations. The renovation work is drawing to a close and we thank and appreciate your patience with us as this took bit longer than expected. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

6/10 OK

Eunice Loredana

Huonoa: Henkilökunta ja palvelu
It was nice but no spa service, they are in construction. The resorts lacks outdoor showers restroom and very limited services around the pool. Expensive daily fees and parking fee too.
Yöpyi 5 yötä maaliskuussa 2024
SK vastasi 21.4.2024
Aloha Eunice Loredana,Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit

10/10 Loistava

Dana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
SK vastasi 29.4.2024
Mahalo Nui Loa Dana!

8/10 Hyvä

Yuliya

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property, amazing staff. Just wish the beach would be available
Yöpyi 8 yötä tammikuussa 2024
SK vastasi 4.4.2024
Aloha Yulliya, We appreciate your feedback and we do have a shoreline access or a Keauhou Pier and harbor where you can access to the beach. Unfortunately, we are on the cliff area above lava rocks.

8/10 Hyvä

Ryann

Yöpyi 3 yötä maaliskuussa 2024
SK vastasi 21.4.2024
Aloha Ryann, mahalo for your rating!

8/10 Hyvä

Sally

Yöpyi 5 yötä maaliskuussa 2024
SK vastasi 21.4.2024
Aloha Sally, Mahalo for your feedback!

4/10 Huono

Melanie

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I wish we knew the extent of construction going on at this resort before we booked for a week. The following were concerns related to the construction: - Loud work noises (could be heard in our room on Floor 2) starting around 8:30AM, even on weekends - Noise also impacts the adult only pool area, as well as the 3 story tall construction tarps that hang down to the pool - Only one restaurant/bar open (I think they were opening a cafe soon) and they close early, at 9PM. There is a general store at the resort with microwavable food, but that is it after 9PM, and you are about 20-30 min by car to Kailua-Kona. - The spa is closed because of the construction The positive attributes were AMAZING views of the manta rays at night, beautiful location with nice walks, and really lovely hotel staff that were extremely kind and helpful. I am sure that when the renovations are complete this will be a better resort, but currently I recommend checking to make sure they have the amenities you are looking for prior to booking.
Yöpyi 6 yötä maaliskuussa 2024
SK vastasi 4.4.2024
Aloha Melanie, Please accept our apologies for the service failures during your stay. We appreciate the opportunity to hear about your stay and feedback.

10/10 Loistava

James, Groton

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Great place to stay with your kids
Yöpyi 6 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha James, Absolutely agree!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. We hope to see you soon! Mahalo!

8/10 Hyvä

Jackie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Property was beautiful. We stayed on the Club level but the normal area was under renovation so the Club area was allicated to the liwer level which was fine but not as nice as the upper level with ocean views. We were told we had a newly renovated room and could hear the TV from the other room that was left on overnight which did wake us up. However overall the place is beautiful and the staff were great!
Yöpyi 4 yötä maaliskuussa 2024
SK vastasi 21.3.2024
Aloha Jackie,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. So sorry to hear about the noise next door, and the club level. We are still under revitalization and hopefully we have amazing news once it is complete with our Club lounge. We hope to see you soon! Mahalo!

10/10 Loistava

Larry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spa was closed & club service had limited hours and selections
Yöpyi 1 yön maaliskuussa 2024
SK vastasi 21.3.2024
Aloha Larry, Thank you for taking the time to post a review of our property. Our goal is always to exceed guest expectations! if there's anything we can help you with during next visit, please don't hesitate to let us know. We hope to see you soon! Mahalo!

10/10 Loistava

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location and scenery top notch Staff fantastic and friendly Some construction going on but understandable Weather was perfect every day Beautifully landscaped Preferred seeing mongoose over feral cats Kama from EKA tours was fantastic!! Guy - buy the pool was great!! Jeneral at cafe remembered my name upon arriving-great customer service Room cleaning took great care of our room I came back to Outrigger after my first visit to Hawaii 10 years ago. Will invite close friends to come back with us next trip. Thank you again from the welcome at the front desk, to our departure. Very well done, DannyO
Yöpyi 7 yötä maaliskuussa 2024
SK vastasi 21.3.2024
Aloha Daniel, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Definitely sharing great comment with KBA staff! If there's anything we can help with during your next visit, don't hesitate to let us know! We hope to see you soon. Mahalo!

10/10 Loistava

Alexsandra Simão De

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Eu amei esse lugar. 2 picinas. Cafe da manha com vista pro mar lindo tudo perfeito sem contar com bar na beira picina. Amei 💗💗💗💗
Yöpyi 7 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Alexsandra Simao De, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Loistava

Lisa

Yöpyi 2 yötä maaliskuussa 2024
SK vastasi 4.4.2024
Mahalo Nui Loa Lisa!

8/10 Hyvä

elyana, Boulder

View of ocean and the pool were great.
Yöpyi 1 yön maaliskuussa 2024
SK vastasi 21.3.2024
Aloha elyana, Mahalo Nui Loa for your feedback :)

10/10 Loistava

Erika

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a great 5 day stay at the Outrigger. There is construction, but we knew this when booking. We did score a pretty good deal because of this. Everyone including the construction workers were courteous and friendly. We had a newly renovated resort view room, and it was nicely done. The pool and outdoor spaces are gorgeous and the crew works hard daily at cleaning. We are confused by other reviews that say they are dated. They are clearly updating the damage that the sea does to buildings so give them a break! We drove past other resorts in the area and we loved how secluded this one is but it is helpful to have a car. If we had a complaint it would be that the dinner prices were very high and there weren’t many vegetarian options, so we went off resort for dinners. Not a huge deal but perhaps having a bigger menu with some lower priced options would be nice. We would love to see the resort fully finished!
SK vastasi 21.3.2024
Aloha Erika, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We can't wait for the resort is fully finished as well! We hope to see you soon! Mahalo!

10/10 Loistava

Daniel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 10 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Daniel, Mahalo for your feedback !

10/10 Loistava

Danielle

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lots of construction going on but still great!
Yöpyi 5 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Danielle, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Mark,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

10/10 Loistava

Gerald E

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Grounds were well maintained. The staff was wonderful! Property was undergoing renovation, so there were minor inconveniences, but nothing interfering with our pleasure. The room was very clean, but a bit tired. The bathroom could particularly use some updates to feel more modern. In a resort I prefer a walk in shower to a tub unit, and a comfort height toilet. It was also a bit cramped The overall experience was quite good, and I look forward to my next visit
Yöpyi 6 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Gerald E,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed guest expectations! We hope to see you soon! Mahalo!

8/10 Hyvä

Keoki

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Kids enjoyed the side
Yöpyi 2 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Keoki, Mahalo for taking the time to post a review of our property. We are so happy to hear that you and your Ohana enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed your expectations! Mahalo!!

8/10 Hyvä

HAO-TSE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha HAO-TSE,Thank you for taking the time to post a review of our property.

4/10 Huono

Joy

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Think twice before coming to this hotel.
Yöpyi 4 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Joy, We appreciate the opportunity to hear about your stay. Please accept our apologies for the service failures during your stay. I have shared your feedback with the respective departments to review.

2/10 Hirveä

Amitpal

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Dated hotel and terrible customer service.
Very dated hotel. Pool is tired and not enticing. Most problematically, I was 6 minutes late to check out (11:06am) and the building manager sent two security guards to bang loudly on the door to kick us out. Bizarre behaviour for hotel staff. There are better alternatives at this price point.
Yöpyi 5 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Amitpal, Thank you for bringing this to our attention. Sincerely apologize on behalf of the team for unsatisfied experience with us. Appreciate your feedback and will share your feedback to our management team.

10/10 Loistava

Daniel M

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
View
Yöpyi 7 yötä helmikuussa 2024
SK vastasi 21.3.2024
Mahalo Nui Loa Daniel M.

6/10 OK

Betzabeth Y

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Everything was pretty good except that we were not warned about the construction prior to booking nor did we expect an outdated bathroom. The tub was old and paint was already chipping and the water pressure wasn’t the best. But the view we had was beautiful.
Yöpyi 6 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Betzabeth, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

6/10 OK

Michelle

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is under construction and very noisy, we had trouble with air conditioning all week, had to let water run for 10-15 minutes to get hot for a shower and no spa. Couldn’t go out on observation deck to look at Mantarsys and there was no place at shower if you had to get out of room before your departure. We had a newly remodeled room so not good experience with all the troubles we had. We went for my husband’s 55th birthday and 25 year Anniversary and I let them know that upon booking and they said they would do something and they never did either day for us. I feel like for what was paid that having to pay for parking everyday is a little Ridiculous.
Yöpyi 7 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Michelle, Thank you for choosing our hotel and for bringing this matter to our attention. We are truly sorry that your stay with us did not meet your expectations. Your feedback is important to us and we would like to apologize for the inconvenience you experienced during your visit.

10/10 Loistava

Dan

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 1 yön helmikuussa 2024
SK vastasi 21.3.2024
Aloha Dan,Thank you for taking the time to post a review of our property. We hope to see you soon! Mahalo!

6/10 OK

Cheryl, Pasadena

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This looked to be a grand resort that is past its prime. The location is fantastic and the room was clean and comfortable. The overall facility is very worn out -- cracks everywhere, the toilet was coming off the wall, restaurants and decks closed because of "dangerous conditions." It reminds me of a once-glamorous movie star who is old, wrinkled, and faded. It wasn't worth the price.
Yöpyi 3 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Cheryl, Thank you for taking the time to post a review of our property. We are truly sorry that your stay with us did not meet your expectations. Your feedback is very important to us, and we would like to apologize for any inconvenience experienced during your stay.

10/10 Loistava

Kim

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The ocean view was unbeatable. The whale and manta watching was excellent. It more than made up for the renovation noise and inconvenience
Yöpyi 5 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha Kim, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Mahalo Nui loa!

10/10 Loistava

Robert J

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We checked inover a week ago: front desk and bell staff were friendly, professional and helpful as exemplified by front desk person Seleschia!
Yöpyi 7 yötä helmikuussa 2024
SK vastasi 21.3.2024
Aloha RobertThank you for taking the time to post a review about our wonderful staffs! We are so happy to hear that you enjoyed your time at OUTRIGGER Kona. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

8/10 Hyvä

Guillermo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Good location
Yöpyi 7 yötä tammikuussa 2024
Michael vastasi 3.2.2024
Aloha Guillermo! Mahalo for recently staying with us at the OUTRIGGER Kona Resort & Spa. We value each guest, as we know that you have a choice when deciding where to stay while here in Kailua-Kona on business or pleasure. We greatly apperciate you are taking the time to share about your stay. We are constantly striving to improve on our services, that is why your honest feedback is so important for us. It was our pleasure having you as our valued guest.Already we are looking forward to your next visit.Mahalo!Michael ParkerGuest Services Manager