Ulkouima-allas, maksullisia cabañoita, aurinkovarjoja
Tarkista saatavuus

Arvostelut: Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 1191 kautta 2530 arvostelua" "
Arvosana 8 - Hyvä. 699 kautta 2530 arvostelua" "
Arvosana 6 - OK. 373 kautta 2530 arvostelua" "
Arvosana 4 - Huono. 170 kautta 2530 arvostelua" "
Arvosana 2 - Hirveä. 97 kautta 2530 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

shi, brookly

Matkusti perheen kanssa
Hyvää: Siisteys
The property is right on a commercial street and costal line, I like that. It is clean and most of the staff are nice. It is very noisy at night, even after midnight. The nearby restaurant On the Rock makes their long lasting annoying music too loud, that I hear it on 7th floor like I am in street hear 10 cars alarm on together. One front desk staff suggests to move me to different room in the middle of the the night, and another staff says nothing the hotel can do about the noise, that the restaurant is “following the law”-she wasn’t in my room experiencing the noise and measuring it. Very disappointed about how the property handles the on going noise problem.
Yöpyi 4 yötä toukokuussa 2024
Dale vastasi 21.5.2024
Thank you for your recent feedback concerning your stay at the Royal Kona Resort. We are extremely sorry to hear about your negative experience. We will be forwarding this review to our team to address the concerns you have listed to improve the service for our guests.

4/10 Huono

Susan Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Check in person was short with me when asking questions. If I would have known that there is a $30 (approximate) daily charge, I would not have booked at the resort. I thought we booked an ocean view, got move to a different building with upgrade (supposably) and room over looked parking lot. Room was not sound proof, as nearby bar music was clearly heard with window closed and sliding shutters closed. Very upset over all with Expedia (not clear explanation of resort charges) and hotel. READ the fine print.
Yöpyi 3 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback! We are very sorry that you were not aware of the resort fees, which are noted on your checkout page when you book. You booked a Standard room, which does not offer views of the ocean. We are sorry that you were unhappy and will share your feedback with our team. We hope that you enjoyed your time in Kona.

10/10 Loistava

ROBERT

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall our stay at The Royal Kona Resort was amazing. Our ocean front view from our balcony was incredible. As they say.....location, location, location. The Luau on the property was great. Our dinners at Don's Maitai and tiki bar were the best. Really only one complaint. They have a 2 cup coffee maker in the room. We went to Walmart on the first night and bought a $13 12 cup coffee maker.Problem solved.
Yöpyi 10 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback! We are delighted that you had an amazing stay and we hope to welcome you back again in the future!

10/10 Loistava

Ray

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Proximity of the ocean, dining, and parking area.
Yöpyi 2 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback! We are happy that you enjoyed our location and we hope to welcome you back again in the future!

10/10 Loistava

Corey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback!

8/10 Hyvä

Elizabeth Ann, Fair Oaks

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was clean and convenient. Had the feel of old Hawaii. Staff friendly. was surprised by the $30.00/day resort fee and the $25.00 day parking Fee.
Yöpyi 7 yötä toukokuussa 2024
Dale vastasi 16.5.2024
Mahalo! We appreciate your valuable feedback.

8/10 Hyvä

Marcus

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel, would benefit from some renovations. Would be great if they add some furniture to the balcony of the room, lots of space but no couch or some sort of chair/recliner to enjoy the sun. But good affordable hotel overall.
Yöpyi 5 yötä huhtikuussa 2024
Dale vastasi 16.5.2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

6/10 OK

Mario

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Dale vastasi 16.5.2024
Mahalo! We appreciate your valuable feedback.

10/10 Loistava

Lori

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff at the Front Desk have always been so cheery, helpful, courteous and efficient! I love my upgrade given to me, the view, the comfort, the dining - all fabulous! Mahalo!!
Yöpyi 2 yötä toukokuussa 2024
Dale vastasi 15.5.2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Hyvä

Qi

Yöpyi 1 yön toukokuussa 2024
Dale vastasi 21.5.2024
Mahalo! We appreciate your valuable feedback.

8/10 Hyvä

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Dale vastasi 15.5.2024
Mahalo! We appreciate your valuable feedback.

8/10 Hyvä

Jason, Chelsea

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the easy check in. Like the staff really nice. Facility was keep up. The room I had very beautiful view. It was a good stay.
Yöpyi 5 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 14.5.2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Loistava

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was so excellent experience that we would like to return. View from our lanai was stunning.
Yöpyi 12 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Loistava

Lori

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I very much enjoy staying at the Royal Kona! The beds are comfy, lovely ocean views, great food! Feels ‘like home’!
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future.

10/10 Loistava

Gina

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Easy and pleasant check-in. Beautiful views. Quiet and comfortable room that was clean. Property is older but being remodeled.
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and we hope to welcome you back again in the future.

8/10 Hyvä

Tevan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was a little outdated but taken care of well. Room service was on time every day. Staff was friendly and helpful. The area around the resort was nice and shops were easily walkable. Only complaint would be the area had a decent amount of homeless people but that isn't the resorts fault. Would definitely come back
Yöpyi 6 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and that service was great. We hope to welcome you back again in the future!

10/10 Loistava

Larisa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback!

8/10 Hyvä

ATSUYA, miyoshi-chi miyoshigaoka

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
駐車場のゲートの自販機に使いかたが分からなかったので。わざわざスタッフが同行してやり方を教えて頂き、助かりました。もし教えていただけなかったら、2倍3倍高くなる。
Yöpyi 2 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 13.5.2024
Mahalo for your feedback! We are happy that you enjoyed your stay and that the staff provided great service! We hope to welcome you back again in the future!

6/10 OK

Jacob

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Dale vastasi 10.5.2024
Mahalo! We appreciate your valuable feedback.

10/10 Loistava

Ronald

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Yöpyi 7 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 8.5.2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 Hyvä

Kevin, Monterey Park

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Yöpyi 3 yötä toukokuussa 2024
Customer Satisfaction Team vastasi 8.5.2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 Loistava

Stuart, san carlos

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 7.5.2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 Loistava

Felix

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 OK

Stacy

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 7.5.2024
Mahalo for your feedback!

2/10 Hirveä

Kim

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback!

6/10 OK

Leanne

Matkusti kumppanin kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Yöpyi 1 yön huhtikuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 Hyvä

Anissa

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Yöpyi 4 yötä helmikuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Loistava

Michelle

Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Great location, friendly staff, but needs lots of updating.
Yöpyi 1 yön toukokuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 OK

Mick

Hyvää: Henkilökunta ja palvelu
Great location and staff… Terrible beds and furniture.
Yöpyi 4 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 6.5.2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 Hyvä

Christopher

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Clean and friendly. Getting a bit run down.
Yöpyi 14 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 2.5.2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 Hyvä

DeNelle Rene, Burien

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Yöpyi 5 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 2.5.2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 Loistava

Renee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful landscape
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Enmanuel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 30.4.2024
Mahalo for your feedback!

6/10 OK

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Yöpyi 3 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 30.4.2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

8/10 Hyvä

Torey

Yöpyi 1 yön huhtikuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback!

10/10 Loistava

Anthony, Burnaby

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
Yöpyi 3 yötä helmikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 OK

Mark

Huonoa: Palvelut/mukavuudet
Too pricey
Yöpyi 5 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback!

10/10 Loistava

sofia

Yöpyi 1 yön huhtikuussa 2024
Customer Satisfaction Team vastasi 20.5.2024
Mahalo for your feedback!

10/10 Loistava

DeSha

Nice
Yöpyi 6 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback!

6/10 OK

GHI LING

Matkusti ryhmän kanssa
Hyvää: Majoituspaikan kunto ja tilat
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
Yöpyi 2 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 Loistava

Thomas, La Center

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
Yöpyi 2 yötä tammikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.

10/10 Loistava

Davelyn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All of your employees, had excellent customer service, especially the ones at the front desk. Will high recommended this hotel to other. Mahalo nui loa, Carlos and Davelyn Lopez
Yöpyi 1 yön huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback! We are so happy to read that you enjoyed our service and we will share your feedback with our team! We hope to welcome you back again in the future.

8/10 Hyvä

ELLETIA ANDRICA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ocean view spectacular
Yöpyi 4 yötä huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback!

8/10 Hyvä

Jennifer

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Beautiful property but very run down, sad really. Really need room overhauls. Staff does a wonderful job of keeping rooms clean & stocked. Only 1 option for food & they don’t provide a room service menu or other options in room. Restaurant does have excellent food & Luau was $180 a person but food was mediocre. EVERYBODY on staff, from front desk, restaurant & even passing in halls was the friendliest, most helpful we’ve ever encountered!
Yöpyi 2 yötä huhtikuussa 2024
Dale vastasi 26.4.2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Loistava

MARCELINO

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Rooms need an upgrade. Feels a little old.
Yöpyi 1 yön huhtikuussa 2024
Dale vastasi 26.4.2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 Hyvä

Ona, ALBUQUERQUE

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Customer Satisfaction Team vastasi 29.4.2024
Mahalo for your feedback!

6/10 OK

Lidia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great except, the only thing was not to my liking was that parking was not included.
Yöpyi 1 yön huhtikuussa 2024
Dale vastasi 25.4.2024
Mahalo! We appreciate your valuable feedback.

8/10 Hyvä

Arash

Hyvää: Siisteys ja henkilökunta ja palvelu
Great hotel. Walking distance to many restaurants and shopping
Yöpyi 5 yötä huhtikuussa 2024
Dale vastasi 25.4.2024
Mahalo! We appreciate your positive feedback.

8/10 Hyvä

Kang

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful sunset
Yöpyi 2 yötä huhtikuussa 2024
Dale vastasi 24.4.2024
Mahalo! We appreciate your valuable feedback.