Dear Huippu löytö, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for your review. We sincerely appreciate your compliment and we are glad to learn that our private pool villas impressed you. The staff and management give a great deal of thought to fulfilling the needs of our guests and always strive for improvement of our overall high standard of service. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Thank you for your feedback on your recent stay with us. We are delighted to hear that you enjoyed your 4-day, 3-night visit to our villa and found the Bell app to be user-friendly and convenient. We are pleased that our in-villa dining service and prompt attention to your requests met your expectations. Your appreciation of our breakfast variety and taste is valued. We will certainly consider adding additional beach chairs to enhance the villa experience. We look forward to welcoming you back for your next stay with us.

Thank you for your kind words. Looking forward to hosting you again! :)

Hi Ali,Thank you for your feedback. Looking forward to hosting you again.

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind word are truly appreciated.

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind word is truly appreciated.

Hi Amanbir,Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us. Your kind words are truly appreciated.The Bell Team

Thank you for your feedback. We are delighted to hear that you had a wonderful stay with us.

Dear Maricel,Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Hi David,Thank you for your kind review! We're delighted to have made your stay excellent.

Hi Suet Yiu,We are thrilled to know that you loved your experience with us. It was truly a pleasure hosting you and your family, and we would love to have the opportunity to welcome you back again soon.Warm Regards,The Bell Team

Thank you so much for awarding us with a 5-star review! We truly appreciate and are thrilled to know that you had a great experience during your stay.

Thank you so much for awarding us with a 5-star review! We truly appreciate and are thrilled to know that you had a great experience during your stay.

Thank you Shohei, we have an amazing housekeeping team working hard to keep the villas clean.

We appreciate the positive feedback

Thank you for your kind score!

Dear Choi Han, Thank you for your feedback and we are sorry to learn that you were disappointed with your recent visit to the hotel. Please accept our sincere apologies if any issue occurred to you during your stay. We would very much like to learn more details about it for improvement; please feel free to contact us in case you wish to share your thoughts with us. We take this opportunity to let you know that all review are gratefully received as we strive to ensure that all our guests leave us with lasting positive memories. We are looking forward to hearing from you. Regards, The Bell Management Team

Dear Maher, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Deborah-ann, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Seung Wai, Greetings from The Bell. Thank you very much for your excellent review. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Pavan, Greetings from The Bell. Thank you very much for your excellent feedback. We are very happy you enjoyed your stay and we look forward to welcoming you back at The Bell. Best Regards, The Bell Management Team

Dear Mohammad, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this amazing review with us. We are very happy to learn you enjoyed your holidays at The Bell. We are looking forward to welcoming you soon again. Regards, The Bell Management Team

Dear Sai Cheong,Than you for taking your time to give us the feedback during your stay.We apologize for all inconveniences, but we also would like to hear more in detail. If you wish to share more, please don't hesitate to contact us via The Bell website.Best Regards,PalmOperation Executive Manager.

Dear Tina, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this amazing review with us. We are very happy to learn you enjoyed your holidays at The Bell. We are looking forward to welcoming you soon again. Regards, Philippine, Villa Host Manager

Thank you

Thank you

Dear Preeti, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this amazing review with us. We are very happy to learn you enjoyed your holidays at The Bell. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear K. Ganporn, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for taking the time to share this review on Expedia. We are very happy to learn about your pleasant experience at The Bell. Also, we are glad to confirm that our next big project will be to rebuild all our kitchens to enhance the comfort of our valuable guests; this will come with the addition of new kitchenware. This will happen very quickly after all of our villas have been fully maintained. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear Johnson John Louis, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your review with us on Expedia. It is definitely great to know you have enjoyed your holidays at The Bell. We, unfortunately, do not have the details of your car rental damage incident but would definitely be happy to recheck it with the rental company you have used. It is indeed important for us to keep a list of reliable outside suppliers for our valuable guests. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear Christine, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for your review. We are delighted to learn that you had a wonderful experience with us and you loved the privacy of your villa. As well, it is great to know that our Team managed to fulfill your expectations during your stay. We do sincerely apologize if our driver was not able to find you right upon your arrival; please be assured that such an incident is not part of our usual standards and we have taken measures to avoid it in the future. Our shuttle service is, indeed, and as mentioned on our website, suspended until further notice due to Covid-19 regulations. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Resort Manager

Dear Sophia, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for sharing your thoughts about your experience at The Bell. It is great to hear you appreciated the quietness and the layout of your private villa. We offer complimentary shuttle bus and free bicycles so that our valuable guests can reach any destinations within Kamala area. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for your review. We always welcome constructive criticism in order to better improve the quality of our services. We do apologise if our Front Desk Team asked you to pay for the amenity bag you decided to take with you home. There is a clear price list located just next to these bags in your bathrooms (THB150). As a gesture of goodwill, our Management Team decided to offer you that bag to let you end with the checkout process. We have checked our daily report and did not find any trace of any further concerns we would have been glad to deal with. It is certainly sad to know that this event has made your full experience globally disappointing. We are looking forward to welcoming you soon again. Regards, The Bell Management Team

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for taking the time to rate your experience at The Bell. We are very happy to learn that you enjoyed staying us. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for taking the time to review your stay. We are very delighted to read that you have enjoyed your holidays at the resort. Moreover, thanks for underlining the professionalism of our Team and our in-villa room service. It is great to know you managed to fully relax during your stay with us. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Miles, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your experience with us. We are delighted to read that you have appreciated the layout and design of our villas and the relaxing atmosphere they offer. It is great to know that the amenities/facilities/service offered have fulfilled your expectations during your stay. Thank you for your remark concerning your BBQ, our chefs are obviously happy to grill the meats according to your desire during the BBQ time (1h). We do apologise if one of the meat was not cooked accordingly; please do not hesitate to contact our Team so we can arrange it very quickly by sending our chefs again. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Young jun, Thank you very much for taking the time to share this review. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this review with us. We apologise if your expectations have not been met during your stay, and during your checkin. Please allow me to describe what exactly happened at that time. Your family arrived at around 09:30 in the morning with 6 adults and 3 children. Your online agent booked a 3-bedrooms villa. The rate paid to the resort was actually for an original 3-bedrooms villa without extra guests (with a maximum occupancy of 6 persons). As per our conditions (clearly stated on that agent website), a fee applies for each extra person staying in the villa; that is why you were asked to pay for these extra persons. As you mentioned that fees had been already paid, our Front Office Manager called the agent directly to get a solution; unfortunately, no further help was offered at that time. Our Front Office Manager decided to let you checkin (and this was before the official checkin time (15:00) without charging any fee for these extra persons. I would like to underline that there was no "unexpected fee charged" upon checkin. Indeed, this is only on the next day that the agent recognised their mistake and an issue from their system which was, obviously, out of our resorts' control. Your online agent finally accepted to pay for extra fees, but again, nothing was charged to your account. Moreover, we find your words relatively tough when mentioning the English abilities of our Team. We have dedicated teams (such as our Front Desk Team or our Management Team with both thai and foreigner members) that are used to deal with different languages, nationalities and that are available at anytime to answer to your questions and requests. You may have a look at our different guests' reviews and will find out that there is no particular issue regarding that point. We totally understand that this extra fee issue may have negatively influenced your point of view. However, our Team did its best to provide you some help at that moment. As well, according to our different reports, there was no other particular issue with your villa during your stay. Should you wish to reconsider your review, I will be more than happy to show our emails' exchange with your online agent. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing your thoughts with us. We do sincerely apologise for any inconvenience that may have affected your stay. The Government performed some urgent maintenance work on the electricity network what caused this shortcut in all the city. Our Villa Host and Concierge Team did inform all guests some days prior this maintenance work and information letters were set in each villa so that our valuables guests have the time to organise their day in advance. On that particular day, all services remained operational and available. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this review with us. We are happy to read that your stay has fulfilled all your expectations. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Wendy, Thank you for your feedback and we are sorry to learn that you were disappointed with your recent visit to the hotel. Please accept our sincere apologies if any issue occurred to you during your stay. We would very much like to learn more details about it for improvement; please feel free to contact us in case you wish to share your thoughts with us. I take this opportunity to let you know that all review is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories. We are looking forward to hearing from you. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Wendy, Thank you for your feedback and we are sorry to learn that you were disappointed with your recent visit to the hotel. Please accept our sincere apologies if any issue occurred to you during your stay. We would very much like to learn more details about it for improvement; please feel free to contact us in case you wish to share your thoughts with us. I take this opportunity to let you know that all review is gratefully received as we strive to ensure that all our guests leave us with lasting positive memories. We are looking forward to hearing from you. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you so much for sharing this excellent review about The Bell. We are very happy to know your stay was a true success. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for this enthusiastic review. We are delighted to read that our Team has managed to fully answer to all your needs and requests. Patong is, indeed, at a 20-minutes drive from Kamala; we do provide a 24/7 taxi service and bike/car rental service to help you planning longer trips around the island. It is also great that you have enjoyed your stay with us and hope we will see you again very soon. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you for taking the time to review us on this platform. We are delighted to know that you have enjoyed your stay at The Bell and are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Seul, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you very much for sharing this review with us. It is a pleasure to read that your experience at The Bell was a success. Our Team was pleased to know that they have managed to answer to all our requests and expectations. It is also great to see that you have appreciated the cleanliness of our villas and its private swimming pool. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager

Dear Guest, Warm greetings from The Bell Pool Villa Resort Phuket. Thank you for your review. We hope you understand that, due to the absence of comment on your anonymous review, it is difficult for us to provide any further explanations. We are looking forward to welcoming you soon again. Regards, Gregoire Cherpillod Executive Assistant Manager