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Arvostelut: Ameristar Casino Hotel Kansas City

4 out of 5
Ameristar Casino Hotel Kansas City
3200 North Ameristar Drive, Kansas City, MO

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 541 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 258 kautta 1003 arvostelua" "
Arvosana 6 - OK. 106 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 58 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 40 kautta 1003 arvostelua" "

9,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Antoinette

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good price. Not far from hwy but didn't here it or any noise when in room. Staff was friendly. It was clean and good shower pressure.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Tracie

We had a nice stay!
Yöpyi 4 yötä toukokuussa 2024

2/10 Hirveä

Anita

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was surpised by the resort fee at check in.
Yöpyi 3 yötä toukokuussa 2024
Chris J. vastasi 22.5.2024
Thank you for your patronage and review. We regret to see some aspects of your stay affected the experience, and we hope to use your feedback to help clearly communicate terms of reservation going forward. We hope the guest service and comfortability were highlights during your visit and we look forward to delivering improved experiences in the future.

8/10 Hyvä

Megan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Chris J. vastasi 22.5.2024
Thanks for the positive feedback, Megan! We are delighted that your recent stay at Ameristar Kansas City was an overall comfortable experience, and we hope to deliver a five-star time upon your next visit!

8/10 Hyvä

craig

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Decorating was beautiful
Yöpyi 1 yön toukokuussa 2024
Chris J. vastasi 17.5.2024
We appreciate the kind words, Craig! Thanks for sharing a positive review from your recent stay at Ameristar Kansas City. We hope to welcome you as a guest again in the future!

10/10 Loistava

paul

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Chris J. vastasi 17.5.2024
Thank you, Paul, for taking the time to share five-star feedback from your recent stay at Ameristar Kansas City. We hope your next visit to our property is just as great as your last!

8/10 Hyvä

Dena

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was clean. Staff was friendly and efficient. Our room was quiet for a weekend.
Yöpyi 3 yötä toukokuussa 2024
Chris J. vastasi 13.5.2024
Thank you for the kind words, Dena! We are delighted that the guest service and room cleanliness helped make your overall stay was pleasant one. Come back again soon!

10/10 Loistava

Shaun

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Facility was extremely nice my stay was great, restaurants inside the facility were also great, would highly recommend
Yöpyi 2 yötä toukokuussa 2024
Chris J. vastasi 17.5.2024
Thank you, Shaun, for sharing such a kind review! We are thrilled that your recent stay at Ameristar Kansas City was a five-star experience. Looking forward to delivering more five-star visits in the future!

10/10 Loistava

Renae

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Chris J. vastasi 13.5.2024
We appreciate your great review, Renae! Thank you for staying with us at Ameristar Kansas City. We are thrilled that your experience met expectations, and we hope to welcome you as a guest again in the future!

10/10 Loistava

Margaret

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
loved the atmosphere
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 9.5.2024
Thank you for the kind words! We are pleased that your stay at Ameristar Kansas City resulted in a five-star experience, and we hope to welcome you as a guest again in the future!

10/10 Loistava

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A little dated, (carpet, furniture) but very clean and staff was excellent!
Yöpyi 2 yötä huhtikuussa 2024
Chris J. vastasi 7.5.2024
We appreciate the kind review, John! Thanks for staying with us at Ameristar Kansas City. We are pleased that cleanliness and guest service stood out during your visit, and we can't wait to welcome you as a guest again in the future!

10/10 Loistava

Miriah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Chris J. vastasi 7.5.2024
Thanks for the five-star feedback, Miriah! We value your review and patronage, and we are so glad to see your recent experience at Ameristar Kansas City met expectations! Come back again soon!

10/10 Loistava

Philip

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
The hotel, casino and property were very nice but during the week almost nothing in the casino is open not even the bars. There were no shops not even a place to buy toiletries if needed.
Yöpyi 3 yötä toukokuussa 2024
Chris J. vastasi 6.5.2024
Thank you, Philip, for taking the time to share thoughts from your recent stay at Ameristar Kansas City. While we are pleased to see your overall experience was a positive one, we hope to use your comments to help improve future stays on property. Thanks again for your patronage and review!

8/10 Hyvä

Lettie

Hyvää: Siisteys
Limited dining options throughout the week
Yöpyi 1 yön helmikuussa 2024
Chris J. vastasi 6.5.2024
Thank you, Lettie, for staying with us at Ameristar Kansas City and for taking the time to share feedback from your experience. We appreciate your comments related to the dining options, and we hope to use them to deliver five-star experiences in the future! Come back again soon!

8/10 Hyvä

Kurt

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was very clean and staff great. Only problem was the convenience fee I was charged after I already paid for the hotel
Yöpyi 1 yön toukokuussa 2024
Chris J. vastasi 6.5.2024
Thank you for your review, Kurt. We are pleased to see your overall time at Ameristar Kansas City met expectations, and we hope to use your comment to help deliver improved experiences in the future. Thank you again for your patronage and feedback.

2/10 Hirveä

Michelle

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Anniversary trip and we reserved and paid for king size room. When we checked in we were given a room with double beds. Can’t even sleep with my husband because we both can’t fit in a double bed. Horrible way to spend anniversary. The hotel blamed it on Expedia.
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 17.5.2024
We sincerely regret the inconvenience described in this review, Michelle. We hope to use your comments to help prevent future negative experiences at Ameristar Kansas City. If there are further details we can use to make that happen, we encourage you to contact us directly via our property website.

8/10 Hyvä

Barbara

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only thing we didn’t care for is you have to empty your own trash and they still charge a resort fee
Yöpyi 3 yötä huhtikuussa 2024
Chris J. vastasi 6.5.2024
Thank you for your review. We are pleased to see your overall experience was a positive one, and we hope to use your comments to help deliver five-star stays in the future. Come back again soon!

10/10 Loistava

Linda, Collinsville

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great
Yöpyi 2 yötä huhtikuussa 2024
Chris J. vastasi 22.4.2024
Thanks for the kind word, Linda! We are delighted that your stay at Ameristar Kansas City was a five-star experience, and we look forward to welcoming you again in the future!

8/10 Hyvä

William, Little Rock

Yöpyi 3 yötä huhtikuussa 2024
Chris J. vastasi 9.5.2024
Thank you for staying with us at Ameristar Kansas City! We are delighted that your experience was an overall positive one, and we hope to your next visit is even better than your last!

10/10 Loistava

Maria

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Me encanta
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 22.4.2024
Gracias! Por favor regresa pronto!

8/10 Hyvä

Brandon

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 22.4.2024
Appreciate the positive review, Brandon! Thank you for staying with us at Ameristar Kansas City. We hope to welcome you as a guest again soon for another great experience!

6/10 OK

MICHELE

Matkusti kumppanin kanssa
We were charged a resort fee that when we made our reservation in Feb didn’t have one but it went into effect April 1. Resort fee for no swimming pool, no spa, no fitness center. What is the resort fee for? Also none of the restaurants were open during our 4 day stay.
Yöpyi 3 yötä huhtikuussa 2024
Chris J. vastasi 8.5.2024
We regret to see some aspects of your visit did not meet expectations, and we hope to use your comments to help improve the guest experience. Thank you again for your patronage and review.

10/10 Loistava

Sami

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Met all expectations
Yöpyi 2 yötä huhtikuussa 2024
Chris J. vastasi 18.4.2024
We aim to please, Sami! Thank you for taking the time to share five stars from your recent hotel experience at Ameristar Kansas City. Come back again soon!

10/10 Loistava

Rachelle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 18.4.2024
We appreciate the five-star feedback, Rachelle! Thank you for taking the time to share a great rating from your stay. Come back again soon!

10/10 Loistava

Joe

Matkusti ryhmän kanssa
Great place to be. For an “older” hotel, its cleanliness is unmatched. Was very comfortable staying there.
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 18.4.2024
We love to hear it, Joe! Thanks for sharing kind words about the comfortable environment at Ameristar Kansas City. We hope to welcome you back for another memorable experience!

8/10 Hyvä

Jane

Matkusti kumppanin kanssa
Ameristar hotel was what I would expect at a casino hotel. The rooms were nice and comfortable. Only the fast casual restaurants were open on a Tuesday evening. The better restaurants were all closed. The front desk recommended a steakhouse that was 15 minutes away.
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 18.4.2024
Thank you, Jane, for taking the time to share kind words from your recent stay. We hope to use your comments to help deliver five-star experiences in the future. Come back again soon!

10/10 Loistava

Erica, Kansas City

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was very nice. The front desk workers provided great customer service. Staff members also greeted us in passing. The rooms were nice and spacious. I would stay here again.
Yöpyi 1 yön huhtikuussa 2024
Chris J. vastasi 18.4.2024
Thank you, Erica, for taking the time to share kind words about the guest service and comfortable experience upon your recent stay at Ameristar Kansas City. We can't wait to welcome you as a guest again in the future!

10/10 Loistava

Judith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I travel a LOT and my room at Ameristar was one of the nicest and cleanest I’ve ever stayed in! Staff was super friendly and helpful! Most often I don’t care too much about my room because when traveling I am not hardly ever in it! I wish I had more time to stay there, the room was so inviting and comfortable!!! But at a casino, who’s in their room? An absolute top notch stay all the way around. Zero complaints or suggestions!!
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 8.4.2024
Thank you, Judith, for taking the time to share such a great review from your recent stay at Ameristar Kansas City! We are thrilled that the guest service and comfortable room helped make your visit a five-star experience. We hope your next stay is just as memorable as your last!

8/10 Hyvä

Rodney and Lisa, Smithville

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel was great.Food at restaurant was terrible service was good drinks were good
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 1.4.2024
We appreciate your review! We are pleased your stay was an overall positive experience, and we hope to address your concerns to help make future visits even better! Come back again soon!

10/10 Loistava

CRISTIAN

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 1.4.2024
Thank you, Cristian, for staying with us at Ameristar Kansas City! We are delighted to see your recent stay was a five-star time, and we look forward to delivering another memorable experience in the future!

8/10 Hyvä

Steven

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Nice casino with a wide choice of restaurants.
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 29.3.2024
We appreciate the positive review, Steven! Thank you for staying with us at Ameristar Kansas City and sharing a little feedback from your experience. Come back again soon!

8/10 Hyvä

Claudia, chester hill

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had an overnight stay here and was happy with multiple dining options. Clean and spacious room. Helpful staff. The whole casino smells like smoke which is a bit annoying. It would be better if the smoking section was on a higher level so maybe the smell wouldn’t travel all throughout the place. It was quite off-putting. The walls must be super thin because I could hear people talking most of the night and could clearly hear their conversations. I like that the parking is close and easy. Some entertainment for kids would be good - the games room was closed.
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 29.3.2024
Thank you, Claudia, for taking the time to share details from your recent stay at Ameristar Kansas City. We are pleased to see the guest service and dining options were among positives from your experience, and we hope to use your comments to help improve future visits! Come back again soon!

8/10 Hyvä

Jeffery

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 25.3.2024
We are delighted to see your overall experience at Ameristar Kansas City was a positive one, Jeffrey, and we hope to welcome you back soon for another memorable stay!

6/10 OK

Gregory, Box Elder

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Parking garage is on the other end of casino from the hotel. The mattress had a lot of give to it. The checkin person was rude when I questioned about the additional venue tax because I didn’t understand what she rambled off. It was very quite as nothing was going on there.
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 25.3.2024
Thank you for your review, Gregory. We hope to use your comments to help address the negative aspects of your stay and deliver five-star experiences going forward. Thank you again for your patronage.

10/10 Loistava

Claudia, Wichita

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Chris J. vastasi 7.3.2024
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Loistava

Coby

Yöpyi 1 yön helmikuussa 2024
Chris J. vastasi 7.3.2024
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!

10/10 Loistava

susan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was fun going to the casino and eating there.
Yöpyi 1 yön helmikuussa 2024
Chris J. vastasi 1.3.2024
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!

8/10 Hyvä

Elisha

Hyvää: Siisteys
Yöpyi 1 yön helmikuussa 2024
Chris J. vastasi 1.3.2024
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!

8/10 Hyvä

Murray

Matkusti kumppanin kanssa
Hyvää: Siisteys
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 27.2.2024
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Loistava

Susan

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 27.2.2024
Susan - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was nice. The staff were great
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 27.2.2024
Mark - We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

10/10 Loistava

Kayla

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very clean and quiet.
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 27.2.2024
Kayla - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
This is NOT 4 stars RUN!!!
I paid for valet and Valet service was never available. The parking is so far from the door. Hotel staff were very threatening. I was in a corner “King” that was like a closet facing a building with smoke coming from it. The room had a connecting door that some weird guy kept jiggling in the next room over. Just dangerous. Oh yeah no microwaves on site. No room service.
Yöpyi 3 yötä helmikuussa 2024
Chris J vastasi 16.2.2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

6/10 OK

Tonja

Matkusti ryhmän kanssa
Huonoa: Palvelut/mukavuudet
No microwave.
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 16.2.2024
Tonja, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Hyvä

MTamanika, Newark

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No room service despite a five day stay.
Yöpyi 4 yötä helmikuussa 2024
Chris J vastasi 16.2.2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Loistava

Becky

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved that we could stay in one place for the casino and food in the hotel. We will be staying here again when we travel back to KC. ♥️💛
Yöpyi 2 yötä helmikuussa 2024
Chris J vastasi 16.2.2024
Becky, we are so glad you had a great experience with us. We look forward to seeing you again soon on your next trip to Kansas City!

8/10 Hyvä

Vanessa

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place really needs to be updated. From the carpet to the dated furniture and ancient staff. Shower floor was dirty, stained carpet, atms were down... Staff was not very friendly and avoided eye contact. Not impressed by anything here..
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 16.2.2024
Vanessa, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Loistava

Jenny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Chris J vastasi 16.2.2024
Jenny, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Loistava

Jade

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The shower was dirty there was a plastic shaving cover in there when I took my first shower
Yöpyi 1 yön helmikuussa 2024
Chris J. vastasi 9.2.2024
Thank you for your review. We regret to see some aspects of your stay did not meet expectations, but we are pleased that your overall experience was a positive one. We hope to welcome you as a guest again soon!

4/10 Huono

Charlie

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Food was bad tased like it came out of a can
Yöpyi 2 yötä helmikuussa 2024
Chris J. vastasi 9.2.2024
We regret to see your time at Ameristar Kansas City did not meet expectations. If there are further specifics to share that might help improve future visits, we encourage you to reach out via the Contact Us page on our property website.