Vastaanotto

Arvostelut: Comfort Suites Kansas City - Liberty

2.5 out of 5
Comfort Suites Kansas City - Liberty
8200 N Church Road, Kansas City, MO

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 381 kautta 1009 arvostelua" "
Arvosana 8 - Hyvä. 347 kautta 1009 arvostelua" "
Arvosana 6 - OK. 135 kautta 1009 arvostelua" "
Arvosana 4 - Huono. 89 kautta 1009 arvostelua" "
Arvosana 2 - Hirveä. 57 kautta 1009 arvostelua" "

7,8/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Silvia Leticia

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I am not the type of person who usually complains about hotels but in this case the hotel in Luberty Kansas was too dirty and had a bad smell when I arrived the smell was unbearable I went down to ask the person in charge of the counter if they could please give me a A little bit of deodorant because the bad smell in the room was very strong. They gave me a bottle with a pleasant-smelling one. I thanked him and said that I would do it, that's fine. When I returned to the room and when I started to apply it in the corner of the room there was a used condom, some socks and the wrapper, of course it was clear that the room was not cleaned and I told the manager and he just changed the room. I am very upset just because he didn't I already had another option but I demand an apology and compensation. The place is completely dirty and smells of dirt and everything you can imagine.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Lamar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check I. Easy and the employee was very kind.
Yöpyi 1 yön toukokuussa 2024
GM vastasi 25.5.2024
Dear Lamar,Thank you for your kind words regarding our staff, and Check in. We appreciate your feedback and hope to welcome you back soon.Best regards,Monika Patel

10/10 Loistava

Angel

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was very clean and they were quick to check us in
Yöpyi 1 yön toukokuussa 2024
gm vastasi 24.5.2024
Dear Angel,Thank you for your feedback! We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!Best regards,General Manager

8/10 Hyvä

Shirley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
GM vastasi 22.5.2024
Shirley,Thank you for taking the time to rate your recent experience with us. We're thrilled to hear that you had a positive stay overall rating! If there's anything specific you enjoyed or any areas where you feel we could improve to earn that perfect score next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future.

10/10 Loistava

Donna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our stay, will stay again.
Yöpyi 3 yötä toukokuussa 2024
GM vastasi 21.5.2024
Dear Donna,Thank you for your feedback! We're delighted you enjoyed your stay and are considering staying with us again. We can't wait to welcome you back!Best regards,General Manager

6/10 OK

Michael

Matkusti kumppanin kanssa
Just an average hotel. Nothing fancy. The reason it didn’t get a better review is that we stayed there a week ago and the hotel still has a $100 incidentals hold on my card. I think 7 days is plenty of time to see we didn’t trash the room and return the money.
Yöpyi 1 yön toukokuussa 2024
GM vastasi 20.5.2024
Dear Michael,Thank you for reaching out. We appreciate your feedback regarding the incidentals hold on your card. Our records indicate that we haven't placed any holds on your account beyond our standard procedure of 2-4 business days. We understand your concern and apologize for any inconvenience. Please feel free to reach out to us directly if you require further assistance or clarification.

10/10 Loistava

Rebecca

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved it. Great
Yöpyi 1 yön toukokuussa 2024
GM vastasi 20.5.2024
Dear Rebecca,I'm thrilled to hear that you loved it! If you ever have any questions or need assistance in the future, feel free to reach out. We're here to help make your experience great every time. Hope we see you again very soon.

10/10 Loistava

Leah

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The building interior could use some updating, but really nothing else to complain about here. Great location. Breakfast was hot and fresh. Staff was helpful and friendly. Everything was clean.
Yöpyi 1 yön toukokuussa 2024
GM vastasi 15.5.2024
Dear Leah,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay and found our location convenient. Your kind words about our breakfast, staff, and cleanliness mean a lot to us.We appreciate your suggestion regarding updating the building interior, and we'll certainly take it into consideration as we strive to continuously improve our facilities for the comfort and satisfaction of our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Monika PatelGeneral Manager

8/10 Hyvä

Irma

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice
Yöpyi 1 yön toukokuussa 2024
Monika vastasi 7.5.2024
Thankyou for your valuable review. We are happy to know you had a wonderful stay with us. Hope we see you again very soon!

2/10 Hirveä

Camille

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel had quite a bit of mold. Once we got to our room we noticed mold on the lamp shapes, some on one of the bed spreads, the bathroom had white a bit, along with the fridge. There was A LOT of mold on the AC unit and surrounding window. When addressed we were treated poorly and they tried refusing a refund. We did not stay as the hotel was not safe for us along with anyone else due to the mold and moisture conditions. The staff were very rude and seemed to not know how to professionally handle the situation. I do not recommend this facility to anyone.
Yöpyi 1 yön toukokuussa 2024
gm vastasi 7.5.2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

8/10 Hyvä

Marlene

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only problem we had is that the floor smelled like Marijuana. If i can't smoke a cigarette in the room, people shouldn't be able to smoke pot in them.
Yöpyi 1 yön toukokuussa 2024
FD vastasi 7.5.2024
Dear Marlene,Thankyou for taking your valuable time in writing your experience at Comfort Suites Kansas City- Liberty. Our property have strict polices on non-smoking in guest rooms. If someone violates the policy they will be charged for incidentals accordingly. I Will take your feedback to my management and investigate on the issues you mentioned.Hope we get an another chance to serve you very soon!

2/10 Hirveä

Sherilyn

Hyvää: Siisteys
I felt unsafe when one girl staying there telling me about human trafficking. While I was in my room, Man unlocked my door with a room key. The front staff stated they gave the man the wrong key by accident. I did not get sleep due to the stress. The manager stated he was going to credit me $50.00 due to the situation. I still have not seen a credit.
Yöpyi 1 yön huhtikuussa 2024
gm vastasi 7.5.2024
Thank you for bringing your recent experience to my attention. I'm deeply sorry for the inconvenience and discomfort you encountered during your stay. Rest assured, your feedback is being addressed personally.Your comfort and safety are our top priorities, and we are taking steps to prevent similar incidents in the future. I appreciate your understanding and patience in this matter.

8/10 Hyvä

Craig

Yöpyi 1 yön huhtikuussa 2024
GM vastasi 20.5.2024
Dear Craig,Thank you for taking the time to rate your recent experience with us. We're thrilled to hear that you had a positive stay overall, earning us a solid 4 out of 5 rating! If there's anything specific you enjoyed or any areas where you feel we could improve to earn that perfect score next time, please don't hesitate to let us know. We value your input and look forward to welcoming you back for an even better experience in the future.

10/10 Loistava

Kathryn

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 28.4.2024
Kathryn,Thankyou for your valuable feedback. We are happy to know that you had great stay at Comfort Suites Kansas City Liberty. Hope we see you again very soon.

10/10 Loistava

Conicka

Liikematkailija
Hyvää: Palvelut/mukavuudet
My overall stay was amazing!. Thank you
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 25.4.2024
Conicka,Thankyou for your valuable feedback. We are happy to know that you had an amazing stay at Comfort Suites Kansas City - Liberty . Hope we see you again very soon.

8/10 Hyvä

Kailey

Yöpyi 2 yötä huhtikuussa 2024
GM vastasi 14.5.2024
Thankyou for your valuable feedback. Hope you enjoyed your stay at comfort suites Kansas City - Liberty. See you again very soon.

8/10 Hyvä

Kailey

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Have nothing to complain about!
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 22.4.2024
Thankyou for your valuable feedback. Hope we see you again at Comfort Suites Liberty

2/10 Hirveä

Curron

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 22.4.2024
I'm truly sorry to hear about your negative experience. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

2/10 Hirveä

Andrea

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Gross. At first glance the room seemed okay. After running air conditioner for an hour our linens were covered in black debris. We told the front desk and they gave us a new cover. By morning it was covered again. Not to mention the hair in the sheets. Gross.
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 22.4.2024
Andrea,I'm truly sorry to hear about your negative experience. Your comfort and satisfaction are paramount, and we apologize for falling short. Please accept my sincerest apologies for the inconvenience and discomfort you encountered during your stay. We take your feedback seriously and work hard to address any the issues that come up to ensure that future guests have a more positive experience.

10/10 Loistava

Keith, Savage

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean property.
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 20.4.2024
Keith,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

10/10 Loistava

Micah

Hyvää: Majoituspaikan kunto ja tilat
Enjoyed the stay
Yöpyi 3 yötä huhtikuussa 2024
GM vastasi 20.4.2024
Micah,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Hyvä

R. Warren

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
great
Yöpyi 3 yötä huhtikuussa 2024
GM vastasi 20.4.2024
Warren,Thank you for staying at the Comfort Suites Liberty and for the excellent rating! We appreciate your comments about our hotel. It was a pleasure to have you as our guest and we can't wait to see you again soon!

8/10 Hyvä

Cointa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was decent. But I did ask for one extra pillow and they couldn't do that.
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 20.4.2024
Thank you for staying at the Comfort Suites Liberty and for the rating! We appreciate your comments about our hotel. We are sorry for experience. I will definitely talk to the front desk clerk about this. Hope we get another chance to serve you again.Thanks Monika Patel

2/10 Hirveä

Robert

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 13.4.2024
Robert,Thankyou for sharing your score. We look into your feedback in personal.

4/10 Huono

Teresa

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The room had mold around the tub & the toilet felt like it was going to fall through the floor when you sat on it. The entire hotel had a moldy smell to it, like it needed to be shut down and have mold remediation done. We travel a lot & I was quite surprised of the quality and not in a good way. The room needed a paint job and so did the hall way. The elevator sounded scary but it was inspected.
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 11.4.2024
Teresa,Thank you for sharing your experience!.We are extremely sorry. We have recently renovated our property and inspected thoroughly with all safety guidelines for the elevator. I will ask ask my maintenance to check in particularly the room you stayed and all other concerns mentioned about our property. I hope we get an another chance to serve you again.

8/10 Hyvä

Deb

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lean
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 11.4.2024
Deb,Thankyou for sharing your feedback. See you next time

8/10 Hyvä

Paula

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was good. Check in took awhile waiting. But that was only because another guest trying to check in in front of us didn’t have a physical card. And was giving the staff a very hard time. So the guest was holding up everyone else waiting to get checked in
Yöpyi 1 yön huhtikuussa 2024
GM vastasi 10.4.2024
Paula,Thankyou for sharing your experience while check-in. We are sorry for the inconvenience caused. I appreciate for clearly explaining what happened. We will definitely take into notice for future. Hope we get an another chance to serve you again.

6/10 OK

Thuch

Yöpyi 1 yön huhtikuussa 2024
GM vastasi 10.4.2024
Thanks for your review score. Hope we get an another chance to serve you again.

6/10 OK

Michael

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
The door to the bathroom kept getting stuck on the floor amd wouldnt close unless you lifted it up. Bunch of rowdy kids running up and down the stairs and hallway at 1115 pm last night
Yöpyi 2 yötä maaliskuussa 2024
GM vastasi 28.3.2024
We appreciate your taking the time to post your comments and rating regarding your stay with us. I will be sure to share them with both our front desk and maintenance staff so that they may take corrective action. We hope you had an otherwise enjoyable stay and look forward to having you give us another opportunity to serve you.

6/10 OK

Carly

Clean but old and outdated.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 26.3.2024
Carly, Thank you for letting us know about your stay with us. We have recently renovated our property with brand new carpets and guest amenities in every single guest room. We are sorry if we didn't meet your expectations. Hope we get another chance to give our best service.

10/10 Loistava

Kathleen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very clean and the bed was very comfortable.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 26.3.2024
Thank you for letting us know about your stay with us and very excited to hear you had a great stay. We do hope to see you again

6/10 OK

Glenn

Yöpyi 1 yön maaliskuussa 2024
GM vastasi 12.4.2024
Thank you for your review score. Hope we see you again.

10/10 Loistava

Rick

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best Breakfast I've had at a Motel.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 16.3.2024
Dear Rick,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites -Kansas city-Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that our staff was able to provide you great experience and service in providing best breakfast. Thank you for choosing to stay with us. We hope to see you again soon.

4/10 Huono

Dorjbal

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
GM vastasi 18.3.2024
Dear Dorjbal,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

6/10 OK

Lacy

Yöpyi 1 yön maaliskuussa 2024
GM vastasi 18.3.2024
Lacy,We are very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We take our guest comments very seriously. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention.

10/10 Loistava

Melinda

Yöpyi 1 yön maaliskuussa 2024
Monika Patel vastasi 7.4.2024
Melinda,Thanks you for review score. Hope you had a wonderful stay. See you again very soon.

8/10 Hyvä

Dennis

Hyvää: Palvelut/mukavuudet
Bed was very comfortable, breakfast food selection was very good
Yöpyi 2 yötä maaliskuussa 2024
Gm vastasi 16.3.2024
Dear Dennis, Very pleased! Thank you for your review and complimenting our comfortable beds and breakfast selection. It is our goal to provide a comfortable night's rest. Thank you for letting us know that our team and facilities met your needs.

8/10 Hyvä

Jan

Hyvää: Siisteys
Yöpyi 1 yön maaliskuussa 2024
Monika vastasi 13.3.2024
We appreciate your feedback and look forward to welcoming you back for another pleasant stay in the future!

8/10 Hyvä

Nicole, Pattonsburg

Yöpyi 1 yön maaliskuussa 2024
GM vastasi 2.4.2024
Thank you for review score. Hope you enjoyed your stay. See you again.

10/10 Loistava

Tensita, Brighton

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and clean the room.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 16.3.2024
Dear Tensita,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Kansas city- Liberty. As a guest, you are truly valued.Your feedback about your stay is important to us. We are thrilled to know that we was able to provide you great experience and service. Thank you for choosing to stay with us. We hope to see you again soon.

2/10 Hirveä

Laura

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms are dirty and even after you pay they charge an additional $100 to yoir card as a hold.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 11.3.2024
I am sorry to hear of the dissatisfaction of your stay with us. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Loistava

Dennis

Good area, shopping and places to eat
Yöpyi 2 yötä maaliskuussa 2024
GM vastasi 11.3.2024
Thank you for your kind words and rating! We're happy to hear that you enjoyed your stay with us and look forward to seeing you again!

4/10 Huono

Michael

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Others had a bad check in experience as we waited.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 11.4.2024
Michael,Thanks for sharing your experience. We are extremely sorry for what happened. I will personally talk with the front desk clerk who checked in you on that day. Hope we get another chance to serve you again.

8/10 Hyvä

Amy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very friendly and helpful. The hotel was very clean. The pool area looked very nice, although we did not use it this trip. There is no hot tub. The parking lot is a bit tight for larger vehicles and was a little dark. The area is very close to shopping, dining, the interstate, a Walmart and grocery stores. The room was clean and spacious. The fire alarm went off around 10 pm for a few minutes, but appeared to be a false alarm. We were not able to stay for breakfast before we needed to leave.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 11.3.2024
Thank you, Amy, for your comments and rating. We appreciate your observations and will be sure to share them with our entire staff. We hope you had safe travels to your next destination and hope to have the opportunity of welcoming you back in the future.

8/10 Hyvä

Laurel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean room with comfortable beds. Just what we needed.
Yöpyi 1 yön maaliskuussa 2024
GM vastasi 11.3.2024
Thank you, Laurel, for your rating and review! We appreciate the feedback and look forward to seeing you again!

8/10 Hyvä

Jason

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Very friendly and clean. Enjoyed the stay
Yöpyi 2 yötä maaliskuussa 2024
Monika vastasi 6.3.2024
Thank you so much for your review and we can’t wait to serve you again in the future.

10/10 Loistava

Jesse

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Jay vastasi 6.3.2024
Thanks for your review!

10/10 Loistava

Meri

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Jay vastasi 6.3.2024
Thanks for giving 5 stars.

8/10 Hyvä

Jason

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Decent stay
Decent stay overall good besides disorderly guest one night & rough sleep one night
Yöpyi 3 yötä helmikuussa 2024
Monika vastasi 6.3.2024
Thank you for all your review and we would like to serve you again in the future!

6/10 OK

Joanna Joy

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The lady that checked us in was wonderful and answered ever question I had and accommodated everything I asked for. The breakfast wasn't bad. Only things were that the ice tray was dirty. it had mold or black marks in it. The pull out bed was extremely thin and the blankets were kind of rough. if it wasn't for the great hospitality, i would rated it a one.
Yöpyi 1 yön tammikuussa 2024
Jay vastasi 6.3.2024
Thank for your review and we would like apologize for your inconvenience stay! We would like to serve you again and we will make sure to give you best hospitality service!