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Arvostelut: Hotel Indigo Kansas City Downtown, an IHG Hotel

3.5 out of 5
Hotel Indigo Kansas City Downtown, an IHG Hotel
101 West 11TH Street, Kansas City, MO

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 714 kautta 1002 arvostelua" "
Arvosana 8 - Hyvä. 195 kautta 1002 arvostelua" "
Arvosana 6 - OK. 50 kautta 1002 arvostelua" "
Arvosana 4 - Huono. 26 kautta 1002 arvostelua" "
Arvosana 2 - Hirveä. 17 kautta 1002 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Scott

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was lovely! Would definitely stay again.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Makayla

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and our room were very clean. The staff was friendly and professional.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Lindsey

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a nice place to stay while visiting downtown.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Leah

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We liked our room and the property itself a lot. It was clean, loved the room, and the areas of the hotel really were done well. What we didn’t enjoy and will likely have us not come back was the service. It was very slow. Valet was expensive at $40 a day and they only had one valet person on staff. We’ve stayed at more expensive hotels and for a lower valet cost and there is at least 2-3 valets. They all worked very hard and we appreciated them but they were frequently overwhelmed because it is a busy property. There was also a situation with the valet and front desk. I asked the valet to bring my jacket as our Uber was on the way but because he was the only valet we quickly realized he wouldn’t make it back in time with the jacket as another customer appr. I asked the front desk if they could put it in my room. We came back coat still wasn’t up front but the front desk said they’d ask the valet about the coat and get it to me. After about 20 minutes or so I called down and asked about the jacket again. I was put on a 15 minute hold and then was told by the front desk staff that they would bring my coat to my room and put it at my door. This was fine. Another half an hour passed still no coat. Went to the front desk to see where my coat was and then a story was made up about us needing our car early in the morning and the keys were handed to me by the same person who I had the phone call with about the jacket. Service at the bar and restaurant slow but good tasting items
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Grant

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Valet option was nice. Hotel was clean and good location to walk to activities.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Hiroyuki

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room is spacious and cool
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Julie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The bar/restaurant was excellent! Very nice hotel. Parking was a little stressful but we managed
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Deysi, Little Falls

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Justin, Markham

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fantastic hotel great location and restaurant. Room was fantastic.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Chris

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved this property, easy access to the TMobile center. Room was clean, quiet. Highly recommend.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Valeria

reserve por error un mes antes de la fecha y no me ayudaron a cambiar mi fecha y me cobraron penalización.
Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

Nora

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was very clean and near many entertainment and dining options.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

MATTHEW, SAN ANTONIO

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was absolutely fantastic. They let me check in early, check out late…was Johnny on the spot and sweet about it the entire time. Thank you.
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Richard

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice and clean
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Marsha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Cute and cozy spot with a very friendly and welcoming vibe! Walking distance to TMobile Arena.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Ashley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a great place and everything was in walking distance. Staff was very friendly and helpful.
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice hotel
Yöpyi 4 yötä huhtikuussa 2024

8/10 Hyvä

Kevin C

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice, historic digs. Wish the bar was open later!
Yöpyi 3 yötä helmikuussa 2024

10/10 Loistava

Aaron, Mundelein

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Katie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024

4/10 Huono

Azfar

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
All good. Stayed 2 days - room didn’t get cleaned
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Jill, Wentzville

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

4/10 Huono

Jesse

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Our sink is broken and coffee maker is dirty.
Yöpyi 1 yön maaliskuussa 2024
Jayson vastasi 15.3.2024
Thank you for your feedback from your recent stay. We apologize for not meeting your expectations on this stay. We do appreciate you mentioning the sink and coffee maker we will be sure to share this with engineering. Thank you again and we look forward to your next visit.

10/10 Loistava

Kim, Fairmont

Matkusti ryhmän kanssa
Worth every penny!!!
Yöpyi 1 yön maaliskuussa 2024
Jayson vastasi 15.3.2024
Thank you for the wonderful review, we hope to see you back soon. We truly appreciate the feedback, and it is wonderful to hear that you enjoyed your stay.

10/10 Loistava

Karen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe area and close to theater. Room was excellent. Everything spotless. Staff is great.
Yöpyi 1 yön helmikuussa 2024
Karen vastasi 24.2.2024
Thank you for the great review, Karen!We're thrilled to hear that you had a great stay at Hotel Indigo Kansas City Downtown! It's wonderful that you loved our neighborhood and central location as much as we do! We think the staff is great too! We'd love to see you again soon!

8/10 Hyvä

kevin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel, no parking offered
Nice hotel, great central location. Being downtown, parking will always be an issue. We were showing up to the hotel late, and thought we would just look for parking around the hotel. Unfortunately, we ran into at least two parking lots that were either inexplicably closed, or didn’t allow parking to the public before we found an acceptable lot. It would be significantly easier if the hotel simply partnered with a garage nearby to ensure affordable/available/reliable parking to its guests. Check-in was easy, the room was comfortable and well appointed (it does have a small refrigerator). Would certainly be happy to stay at the hotel again, but might look for options that have more convenient parking.
Yöpyi 1 yön helmikuussa 2024
Kevin vastasi 24.2.2024
Thanks for the feedback. We are delighted to hear that you had a wonderful visit to Kansas City. We are happy to hear that you found the hotel to be nice. I am glad you to hear that you were able to take advantage of the nearby parking. We do offer valet parking for hotel guest for easy of in and out and not having to navigate downtown parking. We hope you will consider, booking a stay with us in the future!

10/10 Loistava

julianna

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
i didnt realize how nice this hotel was and definitely will be back
Yöpyi 1 yön helmikuussa 2024
Julianna vastasi 24.2.2024
Thank you for the great review!We're pleased to hear that you enjoyed your stay at Hotel Indigo Kansas City Downtown. We truly appreciate you taking the time to share your thoughts with us. We look forward to hosting you again the next time you're in town!

10/10 Loistava

Anthony

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Enjoyable stay
Friendly staff. Centrally located downtown walking distance from the convention center. Vintage train theme accents in very clean room gave the space a unique character — not just another nice, but cookie-cutter hotel room. You won’t regret staying there.
Yöpyi 2 yötä helmikuussa 2024
Anthony vastasi 24.2.2024
It's fantastic to hear you appreciated the look of our hotel and rooms at Hotel Indigo Kansas City Downtown. We also love the feel of the building and our connection to the neighborhood and history of Kansas City. We hope to see you again soon.

4/10 Huono

Carlos

Liikematkailija
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
TL;DR There was an issue with the heat in the room that was never resolved, the staff was friendly but unhelpful, and they were extremely crazy about check-out. I do not recommend you stay here. Whole Story When I checked in, Evelyn didn’t tell me about breakfast, checkout, the location of anything, or offer help with bags; she didn't even did she point out luggage carts, though I was struggling a bit with luggage. There was always an attendant at the entrance double-doors whose job it seemed simply to press the automatic doors button. This was comedic because they were always just looking at their phones and so would press the button EVERY time after I was already pushing or pulling on the second set of doors. They never once offered a thing. I'm not totally sure what their job was. The room was spacious, clean, and quiet, but it seemed to be designed by someone who's never really traveled. There’s only one hook in the bathroom, nowhere to hang much, except for the little open armoire. There was no safe. When I called the front desk asking for a luggage rack, Evelyn said “We don’t have that.” The heat in the room was furious, and it woke me up in the middle of my first night, when the thermostat was at 80. I turned the AC on and set it to 67, but it only got down to 74 by the morning. I messaged the staff early in the morning, and Robert said that he’d have the engineer look at it. When I got back in the evening, I’d heard nothing from them. I messaged again to say that
Yöpyi 3 yötä helmikuussa 2024
Carlos vastasi 24.2.2024
Thank you for taking the time to provide us with your feedback, as well as for your most recent stay as our guest.Please allow us to express our apologies that your stay was anything less than ideal or expected. We strive to provide a convenient, comfortable and safe experience filled with brilliant service - for all our guests, every visit. Clearly we fell short of that mark this time.We are sorry to hear that there were challenges at check-in and during your stay, causing you to have to unrestful experience. It is never our intention to inconvenience guests due to a maintenance issue either. We have shared the experience you had with the staff at the door with Zenith the valet company. It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

10/10 Loistava

Margot

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I stayed at the hotel on a recent trip for a conference at the convention center, which is just a few blocks away. My room was spacious and very comfortable. I appreciated that the HVAC system was quiet and kept the room the right temperature. The front desk staff were unusually friendly and attentive. A very nice stay.
Yöpyi 3 yötä helmikuussa 2024
Margot vastasi 24.2.2024
It's wonderful to hear that staff were able to contribute positively to your experience at Hotel Indigo Kansas City Downtown. Their pleasant nature and helpfulness truly reflect our team's commitment to guest satisfaction. We appreciate your feedback and look forward to welcoming you back soon.

10/10 Loistava

Kim

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Kim vastasi 24.2.2024
Thank you so much for sharing your positive experience at Hotel Indigo Kansas City Downtown. We're thrilled to see you had a great time with us. We truly appreciate your feedback and look forward to welcoming you back in the near future.

2/10 Hirveä

Dora

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The valet lost my car. When I went to retrieve it the next morning. I was informed that they could not find my car and that they thought it was stolen from their parking garage overnight. After two staff members said my car was not in the parking garage. I asked to walk the garage myself and found my car. I was left in the garage with no way to let myself out. They had to come back to the parking garage to let me out with my car. It was a lot of stress added to two of the guests that has heart issues. The manager never came back out to talk to me and I was Charged full rates for the room and for the valet parking.
Yöpyi 1 yön helmikuussa 2024
Dora vastasi 24.2.2024
We regret that your valet experience didn't meet your expectations. Your feedback regarding our valet company is noted, and we have shared it with Zenith the valet company we partner with for further improvement. We continuously aim to exceed our guest's expectations and sorry to hear we didn't hit that mark this time. We look forward to providing you a more-elevated experience in the future.

10/10 Loistava

Laura

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Jayson vastasi 30.1.2024
Thank you for the amazing review and we are so happy you enjoyed your stay. We look forward to your next arrival :)

10/10 Loistava

Gail

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Jayson vastasi 30.1.2024
Thank you for the amazing review and we are so happy you enjoyed your stay. We look forward to your next arrival :)

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Jayson vastasi 16.1.2024
Thank you for staying, hope to you come back soon.

8/10 Hyvä

monica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
A boutique hotel with very nice staff!
This was my first time staying at the Hotel Indigo. It is what I would call more of a boutique hotel- quaint and cozy, snuggled in between the high rises of downtown Kansas City. The hotel offers free fruit-infused water in their lobby in the afternoon and fresh hot coffee in the morning. There is an insight bar and restaurant, but they are closed for lunch. The staff is very friendly. I received daily texts from actual people (not a chat box) asking how my stay was and what they could do to make it better! I don't know of any other hotel doing this! The hotel staff was able to accommodate a late check-out which was super helpful because there was a snow storm the day I was leaving, making it difficult to walk around downtown. There are many restaurants and cafes nearby- Mildreds Cafe just down the block offers delicious pastries and breakfast treats. Really my only "complaint" was that my room didn't have much of a view. I could have requested a move, but I was only there a couple of days. The amenities were really nice and I appreciated having a refrigerator in my room. I will definitely stay here again.
Yöpyi 2 yötä tammikuussa 2024
Jayson - Front Office Manager vastasi 16.1.2024
It's was a pleasure having you with us, we pride ourselves on making each guest happy and we look forward to having you visit again soon.

6/10 OK

Kimberly

Matkusti ryhmän kanssa
Hyvää: Siisteys
Huonoa: Huoneen mukavuus
Eh
Probably would not stay again. Luke warm water in shower in the mornings (it was fine at off peak times). No towel racks in the bathroom! I will dry and reuse towels but not here. There was 1 solitary hook in that bathroom for towels; no place to hang a toiletry bag. The shower had an open door so water sprayed everywhere - including out into the room. HVAC was monstrously noisy. And on the last night the heat went out entirely. I could hear it try to click on at regular intervals but no noise or heat. It was quite uncomfortable and cold. Had a corner room at low floor so traffic and street noise was an issue. The bathrooms are not noise insulated. I could hear everything from my neighbors. I’m not a light sleeper and was woken up at 4am by explicit moaning and screaming. I mean good for them but I don’t want to hear it. It sounded like the fun was happening IN MY bathroom it was so loud and clear. Friends also staying on the floor above said they had the same noise issues. No room service. All that said the front desk accommodated my early arrival. And it’s clean and updated. Great location. For the price not worth it here. There are better places surely.
Yöpyi 4 yötä joulukuussa 2023
Jayson vastasi 30.1.2024
Thank you for the feedback from your stay. We appreciate the kinds words and will work with our front desk team to ensure we will deliver better service moving forward. Thank you and we look forward to serving you again soon.

10/10 Loistava

Wayne

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
One night in KC
Only issue we had was during the check in process, but the manager came right out and got us taken care of. Excellent hotel and we loved our short but awesome stay!
Yöpyi 1 yön joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!Glad we could help

8/10 Hyvä

Toni

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The hotel was very close to the tram Which was very convenient
Yöpyi 2 yötä joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful hotel and great location. The heater is very loud though and went all night long. Makes it hard to rest comfortably.
Yöpyi 2 yötä joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback! We will notify the engineering team of the issue.

10/10 Loistava

Kenny

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

James

Yöpyi 2 yötä joulukuussa 2023
Jayson vastasi 30.1.2024
Thank you for the wonderful review, we hope to see you back soon. We truly appreciate the feedback, and it is wonderful to hear that you enjoyed your stay.

4/10 Huono

Carly

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Rebekah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Brian

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Monika

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Rick

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Will be back
This was our second time staying here in the last few years. We will be back. Nice place, clean, good rooms. We especially like the restaurant / bar downstairs. Everyone was friendly too.
Yöpyi 3 yötä marraskuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
It's was a pleasure having you with us, we pride ourselves on making each guest happy and we look forward to having you visit again soon.

10/10 Loistava

Matt

Yöpyi 1 yön joulukuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

10/10 Loistava

Aaron

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Jayson - Front Office Manager vastasi 16.1.2024
Thanks for staying with us. We appreciate your feedback!

8/10 Hyvä

Brooke, Ventnor

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice, unique, boutique style hotel. My only complaint is that we were in town for 4 days and never had anyone come in and clean/refresh the room the first 3 of those days. The 4th day, we had to stop a housekeeper in the hallway and ask her to do it while we were gone. I expected a smidge more for the price. Otherwise, it was a nice spot with a really nice restaurant inside. Great food, even better servers. Good experience overall.
Yöpyi 4 yötä marraskuussa 2023