Ulkopuoli
Tarkista saatavuus

Arvostelut: InterContinental Kansas City at The Plaza, an IHG Hotel

4 out of 5
InterContinental Kansas City at The Plaza, an IHG Hotel
401 Ward Pkwy, Kansas City, MO

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 508 kautta 1008 arvostelua" "
Arvosana 8 - Hyvä. 219 kautta 1008 arvostelua" "
Arvosana 6 - OK. 118 kautta 1008 arvostelua" "
Arvosana 4 - Huono. 92 kautta 1008 arvostelua" "
Arvosana 2 - Hirveä. 71 kautta 1008 arvostelua" "

8,4/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

David

Hyvää: Siisteys
The bathrooms need updating! Dirty grout.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Erin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Hotel staff was friendly and helpful.
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

Jeffrey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Jeff Keeley, General Manager vastasi 20.5.2024
Thank you for the wonderful rating from your recent stay. We appreciate you sharing! We look forward to serving you again soon.

6/10 OK

Joseph

Restaurant service was extremely slow, it would take almost one hour to get your food after ordering. This happened twice so it was not just a bad day.
Yöpyi 2 yötä toukokuussa 2024
Jeff Keeley, General Manager vastasi 17.5.2024
Thank you for the feedback and we apologize for the issues in American Slang, our restaurant. We will share this with our culinary team to ensure we improve for future stays. Thank you again and safe travels.

10/10 Loistava

Robin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
All of the staff were amazing! We arrived early anticipatipating to just park and return later for check in… But our room was ready! Everything was perfect and an awesome location for all shopping and dining! I do think parking should be free as a hotel guest but it was $26 per vehicle - I met my son for Mothers Day weekend so had to $52 extra for us to park.
Yöpyi 1 yön toukokuussa 2024
Jeff Keeley, General Manager vastasi 13.5.2024
We appreciate the amazing rating from your recent stay. We are pleased we were able to accommodate your early arrival. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Loistava

Michelle

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing hotel!
Yöpyi 1 yön toukokuussa 2024
Jeff Keeley, General Manager vastasi 13.5.2024
We appreciate the amazing rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

10/10 Loistava

Aaron

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We will continue to stay here!
Yöpyi 1 yön toukokuussa 2024
Jeff Keeley, General Manager vastasi 13.5.2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

8/10 Hyvä

Renea

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Well kept
Yöpyi 3 yötä toukokuussa 2024
Jeff Keeley, General Manager vastasi 13.5.2024
We appreciate the wonderful rating from your recent stay. Thank you for sharing. We look forward to serving you again in the near future.

2/10 Hirveä

Troy

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was hot. AC didn't work. We told them when we checked in , came back 4 hours later and nothing had been done. Pink md around the sink, tp holder on the floor. 350 a night ! Should have stayed at a Holiday Inn for half that price.
Yöpyi 1 yön toukokuussa 2024
Reid vastasi 11.5.2024
So sorry about your experience! We hope to earn your trust back next time you're in the area. Give us another opportunity to serve you and make your stay a great one!

10/10 Loistava

William

Matkusti kumppanin kanssa
The fountain is very cool, and the bar area is sizable and looks great
Yöpyi 1 yön toukokuussa 2024
Reid- vastasi 11.5.2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Loistava

Cynthia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice property . We had a room with a great view of the plaza. The check in lady was very nice and even upgraded our room . We were celebrating a birthday.
Yöpyi 1 yön toukokuussa 2024
Reid- vastasi 11.5.2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Loistava

Pedro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pool
Yöpyi 4 yötä joulukuussa 2023
Jeff Keeley, General Manager vastasi 3.5.2024
We appreciate the great rating from your recent stay. We appreciate you sharing. We look forward to serving you again soon. Thank you and safe travels.

10/10 Loistava

Debra

Yöpyi 1 yön joulukuussa 2023
Reid- vastasi 11.5.2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Loistava

Samira

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy parking located on hotel property. The hotel was near shopping and dining .
Yöpyi 1 yön tammikuussa 2024
Reid- vastasi 11.5.2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

6/10 OK

Wojciech, Chicago

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2024
Jeff Keeley, General Manager vastasi 23.4.2024
Thank you for rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Loistava

Tracy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to plaza shopping.
Yöpyi 1 yön huhtikuussa 2024
Jeff Keeley, General Manager vastasi 23.4.2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Loistava

Jerry

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Jeff Keeley, General Manager vastasi 23.4.2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

10/10 Loistava

Soledad

Yöpyi 1 yön huhtikuussa 2024
Reid- vastasi 11.5.2024
We're happy you had a great experience with us. Please come back and stay with us again soon!

10/10 Loistava

Jeffraisha

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a good night & look forward to coming back soon!
Yöpyi 1 yön huhtikuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

4/10 Huono

angela

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
What i didn't like is that they told me my parking was free and to use my room key to let me in and out the hotel parking garage well i looked at my bank account and they took 64.60 out my account for parking. When i asked the regional manager was there and he said parking was free i will never stay there again!!! That was deception!!
Yöpyi 2 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
Our parking is 24 for self and 30 for valet. I apologize if you were told differently. We hope to have the opportunity to serve you again

10/10 Loistava

Mary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
We truly appreciate the 5 star rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Hyvä

Cecilia, Oklahoma City

Yöpyi 2 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 23.4.2024
Thank you for great rating from your recent stay. We truly appreciate it. We look forward to your next stay.

8/10 Hyvä

Laurie, Omaha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff person who checked us out was rude.
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley, General Manager vastasi 24.3.2024
We appreciate the great review and we apologize for the issue at check-out. We hope to see you back with us again soon.Safe Travels,

6/10 OK

Tatsuya

Yöpyi 6 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 24.3.2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Hyvä

Mishawn

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley, General Manager vastasi 24.3.2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

8/10 Hyvä

Elizabeth

Yöpyi 2 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

8/10 Hyvä

Lara

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley, General Manager vastasi 24.3.2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Loistava

Glenn

Yöpyi 3 yötä maaliskuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
We truly appreciate the great rating from your recent stay. Thank you for sharing. We look forward to serving you again soon.Safe Travels,

10/10 Loistava

Jed, Kansas City

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
From the time we checked in everyone was great. Anything we asked for we received and anything we didn’t we received. It was over and beyond welcoming.
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley- General Manager vastasi 11.3.2024
Thank you for the great comments from your stay. We truly appreciate it. We hope to see you back with us again soon.

10/10 Loistava

Andrea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great experience with staff. Room is very clean and comfortable.
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley- General Manager vastasi 11.3.2024
We appreciate the kind words and observations. We look forward to serving you again soon.Safe Travels,

10/10 Loistava

Erika

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was amazing.. I will be booking again 😁
Yöpyi 1 yön maaliskuussa 2024
Jeff Keeley- General Manager vastasi 6.3.2024
Thank you for the great rating we truly appreciate it. We look forward to serving you again soon.Safer Travels,

4/10 Huono

Gaby

Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.
Yöpyi 3 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 6.3.2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We hope to have ethe opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels,

6/10 OK

J

Hyvää: Henkilökunta ja palvelu
They need to update the locks on the doors, I have a 2 year old that can open it from the inside and squeeze himself out the door even if the anchor chain is applied. Also a lock in the bathroom is needed. Overall our stay is good
Yöpyi 3 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the feedback from your stay. Thank you for sharing and we will look into this. We look forward to your next stay with us. Safe travels

2/10 Hirveä

Anita Jo

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Upon arrival staff was polite but staff appearance was very unprofessional. One lady had a t shirt on and pants and the other lady had her cleavage out with a sequins corset on. Needless to say the hotel and staff looked nothing like the pictures online. After checking in and going to the elevator, I got a strong scent of weed. Went to my room floor and the right side hallway wall was caving in at the baseboard. Entering my room I saw hair pins on the floor, a wrapper in my trash, hair and dirt stains on the bed comforter. The wallpaper in the bathroom was curling up off the wall. The conjoining door knob was falling off the door so I was nervous about that. Overall it was not a place I felt safe or comfortable in. My husband and I left and did not stay here.
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 6.3.2024
We appreciate the feedback form your stay and apologize for falling short of your expectations. We will be sharing this with our team to ensure we improve for future stays. We are certain we can improve upon this stay.Safe Travels,

10/10 Loistava

Charles

Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

10/10 Loistava

marcel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

2/10 Hirveä

Ana

Matkusti ryhmän kanssa
Huonoa: Majoituspaikan kunto ja tilat
No soap on bathroom - called twice for some soap, did not get any ended up using shower wash. Then went to shower and realized I was out of shower wash during my shower, after I showered, water did not drain. Cherry on top - cold water knob was not working in sink - used warm water….. terrible experience for 200 $ a night
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your, and our, expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

10/10 Loistava

Evan

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great area love that it’s walking distance from the plaza
Yöpyi 2 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating and observations from your recent stay. Thank you for sharing. We look forward to your next stay with us. Safe travels

2/10 Hirveä

Jess

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

8/10 Hyvä

SANG SOO

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Did not receive what I had paid for
Purchased a room with a balcony view of the plaza but was placed into a room on the backside of the hotel without a view. I asked for a reimbursement for the price difference of the two rooms since I paid extra for the room with a view of the plaza but was denied because I had ordered the room through a third party site (hotels.com). The room itself was fine, just would have liked to have gotten what I had paid for.
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 8.3.2024
We apologize for the issues with your stay. We hope to have the opportunity to serve you again soon. We are certain we can improve upon this stay.Safe Travels

4/10 Huono

Jonathan

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Nice place, not worth the price. Lights didn’t work, leaking faucet, water damage, air wasn’t working (luckily it was cold outside). Overall poor quality for the $330 for 1 night. Will not go again.
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate you taking the time to give us feedback from your recent stay. We apologize for falling short of your expectations. We look forward to having the opportunity of serving you again soon as we are certain we can improve upon this stay.

6/10 OK

Jonathan

Hyvää: Siisteys ja henkilökunta ja palvelu
Not worth the price
For the price, wasn’t worth the stay. No feee breakfast, room next to the lobby, pay for parking, bathroom didn’t look like the picture.
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 6.3.2024
Thank you for the feedback. We look forward to you next stay with us.

10/10 Loistava

Shauntel

Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

4/10 Huono

Noah

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Crown molding was falling off the walls/gaps in all the trim. Yellow/orange stains in the tub on the floors. Thought we were going to get a 5 star hotel for the amount of money we paid for parking and staying. Honestly would love to get a refund just don’t know how to do that since we did our reservation online
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley, General Manager vastasi 10.4.2024
A clean, comfortable and well appointed guest room is a minimal standard and we truly apologize for not meeting your expectations on this stay. We hope to have the opportunity to serve you again as we are certain that we can improve upon this most recent stay. Safe Travels,

10/10 Loistava

Dion

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

10/10 Loistava

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels

8/10 Hyvä

Zuriel

Yöpyi 1 yön helmikuussa 2024
Jeff Keeley, General Manager vastasi 24.3.2024
We appreciate the great rating and thank you for sharing. We hope to see you back with us again soon.Safe Travels,

10/10 Loistava

Noel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nice friendly folks at the front desk and restaurant......
Yöpyi 1 yön helmikuussa 2024
Jeff Keeley- General Manager vastasi 27.2.2024
We appreciate the great rating from your recent stay. We look forward to serving you again soon.Safe Travels