Shangri-La Hotels and Resorts – Kantō, Japani

"We had a rocky start at this hotel: our room was untidy when we arrived. There was food and fake eyelashes on the floor. Housekeeping came to vacuum the floor. Later in the evening when unpacking we found used underpants from a bathroom shelf. We called the front desk who came to take it away. They changed us to another room after this. We were compensated for the inconvenience, but the start left a bit of a nasty feeling to our stay and the final leg of our several weeks long trip in Japan. Our new room was good and it was cleaned spotless daily. The bed and pillows were good and tight, and tho the hotel is situated next to a railway and a bigger road for cars, the noise insolation was surprisingly good and we slept well. Nice balcony (in every room perhaps?). The breakfast was good. The onsen was really nice, tho the men’s side was untidy in the evening. The ladies’ side was nice and tidy. The front desk staff was great from start to finish. Nice location just a few mins from an Oedo line metrostop. Nicely between Harajuku and Shinjuku. Easy to get to places with metro and bus. Right next to a baseball stadium, we saw a game during our stay. Despite th start we ended up having a good time in Tokyo and this hotel. "

"Layover between flights. Relaxing. Accomodating front-desk staff."

"The hotel is cosy and clean, room is average in size. Location is optimal next to Nishi-Shinjuku metro station. Staff is helpful. The room had a little bit of musty smell, which was a minor negative thing."

"We stayed at a superior double room for 8 nights. Our stay was very pleasant as the room was spacious, clean and quiet. It also had all the necessary amenities (toothbrush, -paste, hairbrush, nightgown, slippers etc) topped with a little refridgerator and a bath. The hotel personel was welcoming and helpful. The location of the hotel is convenient and there is a lot of small restaurants closeby (Tsukemen Zuppa for example was really nice and vegetarian friendly). If you are looking for to skip the nearby Starbucks I would strongly recommend visiting a small cafe called Hayakawa. Its only couple of blocks away and we had the best coffee we ever had in there."

"Nice Skytree room with wiev "

"Within walking distance from Shinjuku station (where Narita Express stops), lots of party people sround every night, but no noise problems. Staff very friendly & helpful."