”I thought long and hard and tried to keep everything into consideration to come up with the star rating. Although some parts of the customer service were below average and the overall noise level and foot traffic left something to be desired, I gave 4 because of the property set up and animals nearby and on the grounds.”
”We booked tours with the hotel. The guides are very good. During the boat tour, Luis was spotting animals quickly. We also enjoyed the nightly turtle tour. You have to buy a permit to enter the national park yourself- ask them about it when you check in (or anytime before the tour starts)”
”The staff at this hotel are nothing short of incredible. They go out of their way to make sure their guests are comfortable and taken care of. We did all the tours with their partner Tuanis Tours and found the guides knowledgeable and fun. All the tours went on a little longer because the guides were determined to make sure we saw all animals possible. They even made the tours enjoyable the few times we got caught in the rain. The hotel was also super accommodating and helpful when a storm...
”Very nice staff and clean room with hammock on the terrace. Beautiful surrounding near turtle center. Remember to bring cash because the only ATM might not work.”
”The staff was amazing! Like unbelievably amazing!
Greeted at the dock, luggage taken care of, greeted with fresh watermelon juice, chef cooked such delicious meals (dessert included), housekeeping cleaned 2-3 times a day, cooper hooked us up with tours, everything was great and relaxing.
3 minute walk to the beach, 5 minute walk to the national park, 5 minute walk to the village. ”
”Servicio del personal inmejorable, muy amables y la ubicación del hotel es maravillosa.
Para mejorar las habitaciones, baños con olor y están para reformar”
”We had 4 HUGE roaches in our room when we arrived! My husband had to kill them; just so we could sleep & feel comfortable-still was hard bc we were wondering if more would come out at night & crawl all over us while sleeping!
Next night we had a lizard on our pillows before bedtime. Plus; safety wise we had No glass on the windows had to sleep with only screens on windows! Only a ceiling fan; as they don’t offer air conditioning.
The walking trail on the property is really run down & full of...
”Die Zimmer waren wirklich sehr schön und die Lage direkt am Fluss. Natürlich toll. Leider ist von der Architektur her das Hotel ein wenig umständlich geplant dich bei räumen sehen eigentlich aus wie eine Kantine und sind innen ohne Blick auf den Fluss, während Aussichtspunkte und das Pool am Fluss legen und damit eigentlich eine schöne Sicht haben. Etwas kompliziert ist es an und abfahren immer mit den Booten, weil sie eben unzuverlässig fahren. Das Personal war sehr freundlich und teilweise...