Mantra – Kauko-Pohjois-Queensland, Queensland

”Parvekkeelta upea näköala merelle, missä ei saanu uida (tiedettiin etukäteen). Yleinen paljon, ok. Siivousta ei ollut alle 8 vrk majoituksille kuin ylim. maksusta. Pyyhkeet pestiin välillä itse, nekin olisi saanut ylim. maksusta kyllä. Oli onneksi oma pesukone ja kuivuri. Tiskattiin aina itse. WC-paperit ja tiskiaineet piti pyytää erikseen, ei tuotu automatic. Netti ei toiminut ollenkaan parina ekana päivänä, jos olisi toiminut, niin lisämaksusta kyllä. Hinta sentään lähes 150 € / vrk, niin joka...

”Mantra Portsea is nicely decorated apartment hotel within walking distance from the center. The service level is good otherwise, but the rooms are only cleaned once a week. We stayed for 4 days so this was sufficient. You can get clean towels if you like. The breakfast was good. However during my stay I washed some clothes and they were damaged because the clotheshorse in the balcony was rusted. The hotel agreed to compensate the clothes after the housekeeping was unable to remove the stains....

”Hotel with good location, near to beach and centre. It is good to know, that daily cleaning is not included. Trash has to be taken out by yourself and you can get sanitary items and clean towels from reception. Air conditioning was working, but not very effective, room was quite moist. Worst was cockroaches in bath room and in room. Hotel personnel kindly came and poisoned them, but they were back the next day.”

”We have stayed at this property before, the last time 10 years ago & sadly not much has changed in that time - the rooms are now quite outdated & need a refurb, the carpets are quite dusty & the tiles dirty. We selected the 1 bedroom swim-up apartment based on the promise that the pools were heated. Sadly they were not, they were absolutely freezing & when I raised it on day 1 with the manager he spun an excuse & said he would get it looked at. After 8 days & many more asks we gave up! Very...

”The only bright spot about the Mantra Heritage is the location, central to the main town. The biggest gripe I have is that this hotel does not service the rooms unless you have stayed 8 days, I think that is disgusting and explains why everything looks dirty and tired. You do not know about this until after you check in, and receive their instruction sheet. They need to really look at their model of business because it is really poor for a customer service operation. The Mantra Heritage is a...

”Everything clean, spacious room but was filled with a lot of ornaments. Umsure why I was put in an accessiblity room - as a tall person low set facilities not comfortable ”