Chalet't – Keski-Massachusetts

”Very friendly staff”

”We stayed 8 minutes and our credit card was charged 139 dollars. We made a reservation for a non smoking room and was place in a room that was in disrepair and not clean smelling of cigarettes so bad it caused me to have an allergy attack. We called the front desk and we were place in another room that had a trong toilet cleaner smell like somebody's was trying to coverup the smell of something disgusting. This room was also dirty with dried blood stains on the duvet. Between the filth allergy...

”N/A”

”No soap in our shower. Stayed overnight quickly so didn't really allocate time to ask for some, but we really shouldn't have to do that at all.”

”Nice venue for a special event. All amenities in place. Large, comfortable hotel rooms. Wee kept facilities”

”Convenient location.”

”Pleasant stay”

”Very good stay, excellent clean room, very good breakfast, really nice lobby/breakfast room and halls. Very quiet. The desk needs to be manned more consistently. Each time I went to the desk, it took a few minutes for someone in the back room to notice I was there - they were otherwise very helpful.”

”The location was great for us visiting family in the area. The staff is always very accommodating.”

”Smell was not good in room . Sorry I had to leave shortly after checking in .”

”The staff at front desk were rude! I have been trying to get in touch with a supervisor from this property for over a week now! I paid the full bill for the stay in Expedia and Fairfield Auburn charged me AGAIN for the room and is now refusing to refund my money. On top of all of that, Expedia is refusing to assist. I will NEVER use Expedia and and I will NEVER stay at another Fairfield Inn. Your customer service is pathetic.”

”First room assigned to me wreaked of cigarettes smoke. When I told the front desk, they moved me to a new room immediately. This is a very comfortable, quiet hotel. Good bedding and AC and I slept great there for 4 nights, a long weekend. The breakfast was great, hot and varied every day. There was plenty of parking close to the front lobby. My only complaint was that the coffee was terrible. But no problem because there is a Dunkin Donuts right next door. 😁”